Faster? Cheaper? Better? Using ADR to Resolve Federal Sector EEO Complaints

• 成果类型: Article
• 署名作者: Nabatchi, Tina; Stanger, Anya
• 署名单位: Syracuse University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2012.02601.x
• 发表日期: 2013
• 页码: 50-61
• 关键词: ALTERNATIVE DISPUTE RESOLUTION

摘要

This article examines the Equal Employment Opportunity Commission's Management Directive 110, which requires all federal agencies to off er alternative dispute resolution (ADR) to employees with equal employment opportunity (EEO) complaints. Specifically, the article examines federal sector EEO complaint processing before and after the passage of Management Directive 110 and compares the traditional EEO procedure with the use of ADR on several indicators of case processing and case outcomes. Findings are reported in three sections: an overall analysis, an analysis of the informal stage of the process, and an analysis of the formal stage of the process. The article concludes with a discussion and directions for future research.