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作者：Harmon, Kevin A.; Lee, Hansol; Khasraghi, Bahar Javadi; Parmar, Harshit S.; Walden, Eric A.
作者单位：University of Arkansas System; University of Arkansas Fayetteville; Texas Tech University System; Texas Tech University; Texas Tech University System; Texas Tech University
摘要：System delays are a major factor that harms user experience. Long delays often result in system abandonment, decreased user performance, and lost revenue for businesses. Although studies have provided important contributions on the consequences of delays, less is known about why system delays harm the user experience. Using fMRI, we examined how long system delays-compared to short delays- can change a user's brain state. Results showed that brain state switching was more likely during a long ...
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作者：Liu, Haoyuan; Wen, Wen; Whinston, Andrew B.; He, Stephen
作者单位：Nanyang Technological University; University of Texas System; University of Texas Austin; University of Texas System; University of Texas at San Antonio
摘要：We investigate how the sharing of peer success on an enterprise digital platform influences other workers' work effort. We focus on one important advantage that organizations gain from using digital platforms- the ability to regulate the content of the messages by incorporating various elements about peers. Specifically, we examined two types of peer success messages: messages that highlight a peer's effort (i.e., effort-focused success messages) and messages that highlight a peer's ability (i...
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作者：Hashim, Matthew J.; Bockstedt, Jesse C.
作者单位：University of Arizona; Emory University
摘要：Online labor markets and the humans that power them serve a critical role in the advancement of artificial intelligence and supervised machine learning via the creation of useful training datasets. The use of human effort in online labor markets is not enough, however, as a key factor is understanding the possible interventions that market operators can leverage to incentivize human effort among their labor force. We propose that platforms could implement mechanisms such as rewards or punishme...
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作者：Feng, Yue (Katherine); Lu, Xianghua; Zhang, Xiaoquan (Michael)
作者单位：Hong Kong Polytechnic University; Fudan University; Chinese University of Hong Kong; Tsinghua University
摘要：This paper investigates the role of self-disclosure in online chat groups (OCGs), which serve as a communication channel situated between public platforms and private live chats. Our investigation delves into the effects of mutual disclosures, originating from other members and focal users, on user engagement in terms ofpromptness, positivity, and effort. We also explore the disclosure content and the interplay between mutual disclosures regarding consistency in content intimacy. Using data fr...
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作者：Li, Andy Tao; Liu, De; Xu, Sean Xin; Yi, Cheng
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Minnesota System; University of Minnesota Twin Cities; Tsinghua University; Tsinghua University
摘要：The rapid development of e- learning has drawn increasing attention to the issue of how learners' learning activities can be better structured using technologies. This study focuses on how to improve e-learning performance by optimizing the structuring of learning sessions from the perspective of interleaving (i.e., mixing different topics in a learning session). Following the design science paradigm, this study chooses cognitive load theory as the kernel theory and proposes a new interleaving...
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作者：Chen, Liwei; Hsieh, J. J. Po-An; Chan, Kimmy Wa
作者单位：University System of Ohio; University of Cincinnati; University System of Georgia; Georgia State University; Hong Kong Baptist University
摘要：The infusion of emerging technologies (e.g., IoT-enabled algorithmic customer service systems [IACSs]) often brings disruptive changes to customer service. In particular, the agentic nature of these technologies challenges prominent service theories. Among these challenges, recent scholarly calls have pushed for more research on the infusion of emerging technologies into the service-profit chain (SPC) framework, advocating for the importance of extended knowledge to develop a techno-infused ve...
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作者：Gomez, Jaime; Palomas, Sergio
作者单位：Universidad de La Rioja; University of Zaragoza
摘要：We study whether the early adoption of information technologies provides competitive advantages and examine the source of such advantages. Existing research in this area has failed to differentiate between the advantages arising from the timing of adoption (e.g., asset preemption) and those that are related to higher levels of adoption (e.g., organizational learning). In this paper, we break down these advantages into two components: order of adoption (early vs. late adopters) and level of ado...
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作者：Rai, Arun; Chen, Yanzhen; Lin, Yatang
作者单位：University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; Hong Kong University of Science & Technology; Hong Kong University of Science & Technology
摘要：Gig platforms seek to create income opportunities, particularly for socially and economically marginalized people who find it challenging to engage in regular employment. Alongside this empowerment, safety concerns over unregulated drivers for transportation network company (TNC) platforms such as Uber and Lyft have led to discourse among policymakers on the necessity of background check laws (BCLs) with different stringency to exclude individuals from TNC jobs. Drawing on theories of labeling...
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作者：Priego, Laia Pujol; Wareham, Jonathan
作者单位：Universitat Ramon Llull; Escuela Superior de Administracion y Direccion de Empresas (ESADE)
摘要：Datafication is driving organizations to invest in data commons, not only to share the costs of data generation, analysis, and curation but, more importantly, to realize synergies in precompetitive research collaborations where private and public motives interact (i.e., semicommons). The fanfare surrounding datafication often hails the sophisticated algorithms used to develop large quantities of data toward greater insight, naively assuming that more data equals better data. Yet for dataficati...
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作者：Agarwal, Aniruddh; Cheung, Christy M. K.; Du, Wenyu (Derek); Edinger-Schons, Laura Marie; Fang, Yuan; Krcmar, Helmut; Lee, Gwanhoo; Lee, Woo Sik; Martin, Carla D.; McDonald-Baertl, Alyssa-Jade; Risius, Marten; Almanzar, Arlette Danielle Roman; Ruehle, Rebecca C.; Schreieck, Maximilian; Usachova, Olga; Wiesche, Manuel; Zeng, Delin
作者单位：Hong Kong Baptist University; Beihang University; University of Hamburg; University of Queensland; Technical University of Munich; American University; Harvard University; University of Queensland; Swiss Federal Institutes of Technology Domain; ETH Zurich; Vrije Universiteit Amsterdam; University of Innsbruck; Norwegian University of Science & Technology (NTNU); Dortmund University of Technology; Beijing Jiaotong University
