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作者：Arora, Priyank
作者单位：University of South Carolina System; University of South Carolina Columbia
摘要：Scholars in management science and operations management (MS and OM) continue to make significant contributions to the notion of doing good with good operations. Impressively, the MS and OM literature has developed several pro-social sub-streams, such as healthcare operations, sustainability, and nonprofit operations; however, to the best of my knowledge, there are only two studies in the top MS and OM journals that mention LGBTQ+-related terms in their abstracts, keywords, or introductions (o...
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作者：Pan, Xiru; Yaraghi, Niam
作者单位：University of Miami; University of Miami; University of Miami; Brookings Institution
摘要：In the United States, the lack of competition within the healthcare market is notably influenced by the opacity of service pricing, leading to unchecked price increases without improvements in service quality. The hospital price transparency rule, implemented on January 1, 2021, seeks to address this by requiring the disclosure of prices, aiming to stimulate competition and lower costs. Yet, the policy's effect on hospital charges and consumer behavior remains largely unexplored. This study em...
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作者：Yang, Cenying; Agarwal, Ashish; Konana, Prabhudev
作者单位：City University of Hong Kong; University of Texas System; University of Texas Austin; University System of Maryland; University of Maryland College Park
摘要：Various sensors embedded in smart products can now provide alerts and warnings to users. However, these alerts can also influence user general behavior. We evaluate the effect of advanced driving assistance systems (ADAS) warnings on general driving behavior using automotive telematics data from a large automotive company. We categorize ADAS systems in terms of the response urgency and theorize that less urgent alerts lead to deliberate learning (System 2), improving driving behavior, while hi...
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作者：Li, Nan; Jia, Kunhao; Juan, Feng
作者单位：Lingnan University; Zhejiang Laboratory; Tsinghua University; Tsinghua University; Tsinghua Shenzhen International Graduate School
摘要：This paper studies the competition between two software vendors: one offering software as a service (SaaS) and the other providing on-premises software, both facing software upgrades with different customizability and implementation costs. We build a theoretical model to explore the vendor's pricing and market segmentation strategies. We find that (1) enhancing the customizability of SaaS software does not necessarily benefit the SaaS vendor, nor does it necessarily harm the on-premises vendor...
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作者：Huang, Lingbo; Liu, Tracy Xiao; Zhang, Jun
作者单位：Shandong University; Tsinghua University; Nanjing Audit University
摘要：Queue-based rules for allocating scarce goods are widely utilized in booking systems due to their perceived efficiency. However, empirical investigations into the externalities and opportunity costs of queuing in multitasking scenarios are limited. This paper reports on two laboratory experiments that compare a queue-based rule with a lottery-based rule by quantifying their respective efficiency losses. Our findings indicate that while the queue-based rule demonstrates superior allocative effi...
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作者：Ding, Likang; Kolfal, Bora; Ingolfsson, Armann
作者单位：Dongbei University of Finance & Economics; University of Alberta
摘要：Recent empirical studies suggest that human behavior in queues causes workload-dependent service times. We investigate the translation of empirical service times into state-dependent queueing models. To this end, we identify two types of state-dependent models, static and dynamic, and two types of corresponding behavioral mechanisms. For example, we view customer early task initiation as a static mechanism and social speedup pressure as a dynamic mechanism. For each model type, we discuss beha...
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作者：Lucker, Florian; Timonina-Farkas, Anna; Seifert, Ralf W.
作者单位：Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; International Institute for Management Development (IMD)
摘要：The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions. Over the past decades, significant research has been carried out to better understand supply chain resilience, that is, the ability of a supply chain to mitigate disruptions. Supply chain efficiency, that is, the ability to mitigate recurrent risks...
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作者：Ivanov, Anton; Ghoshal, Abhijeet; Kumar, Akhil
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Online retail platforms are increasingly challenged by the proliferation of low-quality products, which may damage their reputation and sales. To address this problem, we propose a system architecture to proactively identify products that are likely to go out of favor. Our approach uses historical data to extract useful information from customer ratings and textual reviews. Available data are fed into a state-of-the-art deep learning sequence model to forecast future ratings. We then analyze r...
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作者：van Eekelen, Wouter J. E. C.; den Hertog, Dick; van Leeuwaarden, Johan S. H.
作者单位：University of Chicago; University of Amsterdam; Tilburg University
摘要：Consider a single server that should serve a given number of customers during a fixed period. The appointment scheduling problem (ASP) determines the schedule of planned appointments that minimizes some cost function that accounts for both the cost of idle times and the cost of waiting. When service time distributions are fully specified, the ASP presents a much-investigated computationally challenging stochastic program. When service time distributions are only partially specified, one can ap...
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作者：Wang, Qi; Carson, Anita L.; Zheng, Sarah
作者单位：Boston University; University of Victoria
摘要：Racism at the individual and societal levels has been identified as a cause of disparity in healthcare outcomes in the United States but reducing disparity has been slow. This study disentangles the relative effects of two types of racism on inpatient service delivery and hospital mortality: technology bias and implicit bias. Drawing on clinical data from intensive care unit (ICU) patients with sepsis, we use propensity score matching to balance groups of White and nonwhite patients and run a ...
