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作者：Li, Fei; Lo, Chris K. Y.; Tang, Christopher S.; Zhou, Paul
作者单位：Hong Kong Polytechnic University; University of California System; University of California Los Angeles; Monash University
摘要：Despite an increasing emphasis on diversity, equity, and inclusion (DEI), there is a noticeable gap in empirical research concerning its implications, particularly within the manufacturing sector. In response, we scrutinize the impact of DEI commitment on publicly traded manufacturing corporations through the lens of signaling theory. We employ an event study methodology and use structural topic modeling to analyze 233 DEI-commitment announcements issued by 161 firms over a 10-year period betw...
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作者：Sunder, Vijaya M.; Gangwar, Manish; Modukuri, Siddhartha
作者单位：Indian School of Business (ISB)
摘要：The routines-based approach to operations management emphasizes the role of routines in operational performance. However, little is known about how gender diversity in teams could alter coordination and change behaviors of team members, potentially impacting performance. In this study, we report on two laboratory experiments that induce routines to assess the stability of coordination and adaptability to organizational changes across mixed-gender teams of varying diversity and empirically exam...
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作者：Joo, Mohammad Hashemi; Nishikawa, Yuka; Dandapani, Krishnan; Jayaraman, Vaidyanathan
作者单位：California State University System; California State University Los Angeles; California State University System; California State Polytechnic University Pomona; State University System of Florida; Florida International University
摘要：We investigate how language, an essential part of culture, affects manufacturing firms' supply chain operations management practices, including the cash conversion cycle and its components. Based on the Sapir-Whorf hypothesis, which theorizes that a language's structure may affect how its speakers think, prior studies have established that using the future tense to describe future events increases one's mental distance from the future, reducing a person's concern about it. Building upon this f...
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作者：Matthews, Lee; Gold, Stefan; Schleper, Martin C.
作者单位：University of Nottingham; Universitat Kassel
摘要：Diversity, equity, and inclusion (DEI) has been gaining attention in operations and supply chain management (OSCM) research but is often narrowly framed and dominated by instrumental logic. We offer three lenses that potentially broaden the scope of this scholarship: justice, paradox, and dialectical. The justice logic frames DEI as primarily a moral concern of inequality in firms and supply chains. It goes against an instrumental, performance-driven approach to establishing DEI in OSCM. To un...
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作者：Aral, Karca D.; Van Wassenhove, Luk N.
作者单位：Syracuse University; INSEAD Business School
摘要：Entrepreneurial activity is widely seen as an important tool for addressing the racial wealth gap. However, the survival of minority-owned businesses depends on their ability to win contracts from buyer firms-which might be impacted by buyers' racial biases. Whether discrimination can exist in sourcing and affect this ability is an unexplored question, perhaps due to an implicit assumption that business-to-business settings are immune from discriminatory biases. In this paper, we use controlle...
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作者：Metters, Richard; George, Jordana
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：We postulate that the study of diversity, equity, and inclusion can deepen and add relevance to research in operations management (OM). Specifically, the role of gender is little studied in the existing OM literature-to the detriment of the field. This article considers OM issues by employing the theories, data, and topics from the field of Women's Studies. Our findings indicate that incorporating viewpoints from Women's Studies can change what is considered research, improve the accuracy of O...
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作者：Wang, Yang; Kim, Youngeui; Ghoshal, Abhijeet
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; University of North Carolina; Appalachian State University; University of Illinois System; University of Illinois Urbana-Champaign
摘要：Product reviews, a type of user-generated content (UGC), are found to affect sales; however, their impact on product returns has not been fully explored. Research has revealed that inflated ratings and catchy product images may increase returns, which spells trouble for sellers. To address the issue, we examine how product contextualization in customer-posted images and review texts helps online shoppers assess a product's functionality and aesthetics and, in turn, reduce returns. Using the ar...
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作者：Kim, Hyojeong; Murthy, Nagesh N.; Agarwal, Anurag; Park, Kwangtae
作者单位：University of Oregon; State University System of Florida; Florida Gulf Coast University; Korea University
摘要：Challenges faced by call centers in managing capacity, efficiency, service speed and quality, training, emotional labor, and turnover are intrinsically intertwined. Call center agents are considered frontline workers, and as such, they often deal with hostile behavior from rude customers. However, they are expected to suppress their feelings and maintain a courteous demeanor despite rude customer behavior, which results in emotional dissonance. Such working environments, where the frontline wo...
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作者：Kandula, Shanthan; Roy, Debjit; Akartunali, Kerem
作者单位：XLRI -Xavier School of Management; Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad; University of Strathclyde
摘要：E-commerce packages are notorious for their inefficient usage of space. More than one-quarter volume of a typical e-commerce package comprises air and filler material. The inefficient usage of space significantly reduces the transportation and distribution capacity increasing the operational costs. Therefore, designing an optimal set of packaging box sizes is crucial for improving efficiency. We present the first learning-based framework to determine the optimal packaging box sizes. In particu...
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作者：Baghersad, Milad; Zobel, Christopher W.; Farahani, Mehdi H.; Behara, Ravi S.
作者单位：State University System of Florida; Florida Atlantic University; Virginia Polytechnic Institute & State University; University of Houston System; University of Houston
摘要：Critical infrastructures in many countries face the problem of aging and, thus, require significant upgrades to continue serving their purpose for the next few decades, especially in the face of extreme weather events caused by global climate change. Given the urgent need for such improvements and the substantial funding gaps being experienced, prioritizing investments in critical infrastructures is a challenging task for governments. Furthermore, the need to assure equitable solutions, as wel...
