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作者：Balakrishnan, Maya; Nam, Jimin; Buell, Ryan W.
作者单位：Harvard University
摘要：Many companies are making efforts to diversify their workforces, motivated by documented operational performance benefits and increased pressure to walk the talk on diversity, equity, and inclusion (DEI) initiatives. One specific call to action from stakeholders is the public disclosure of intersectional diversity data in EEO-1s, which companies with 100+ employees must report each year to the federal government, but which companies rarely make publicly available. Conducting five online experi...
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作者：Wilhelm, Miriam; Bhakoo, Vikram; Soundararajan, Vivek; Crane, Andrew; Kadfak, Alin
作者单位：Vienna University of Economics & Business; University of Melbourne; University of Bath; Swedish University of Agricultural Sciences
摘要：Forced labour poses a significant challenge within global supply chains, yet traditional compliance-based governance based on auditing has proven to be ineffective in addressing this issue. Non-government organizations and worker rights organizations can serve as crucial allies in supporting and safeguarding workers by assuming the role of a 'social intermediary' (SI) between supply chain firms and workers. However, these external organizations often hold limited power within these supply chai...
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作者：Ye, Fei; Liang, Lunhai; Cheng, T. C. Edwin; Li, Yina; Zhang, Minhao; Wang, Xiaojun
作者单位：South China University of Technology; Zhongnan University of Economics & Law; Hong Kong Polytechnic University; University of Bristol; University of Birmingham
摘要：Online consumer reviews (OCRs) publicly disclose consumer uncertainty about product valuations, enabling firms to acquire more accurate demand information. This paper develops a game-theoretic model in which a manufacturer sells products through both physical stores and a third-party online platform, which may operate in reselling or agency business modes. We investigate the interplay between OCR disclosure and business mode choices. We find that the manufacturer and the platform generally sha...
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作者：Xing, Wenqian; Hua, Cheng
作者单位：Stanford University; Shanghai Jiao Tong University
摘要：Ambulance offload delays occur when emergency medical service (EMS) personnel are unable to promptly transfer patients to overwhelmed emergency departments. These delays postpone necessary care for the patient and hinder the EMS system from attending to new emergencies. This study introduces a real-time multi-priority patient transfer policy aimed at reducing these delays. We model the patient transfer problem as a stochastic dynamic program based on post-decision states, and develop approxima...
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作者：Dada, Maqbool; Hathaway, Brett; Kagan, Evgeny
作者单位：Johns Hopkins University; Brigham Young University
摘要：Customer service has evolved beyond in-person visits and phone calls to include live chat, AI chatbots and social media, among other contact options. Service providers typically refer to these contact modalities as channels. Within each channel, customer service agents are tasked with managing and resolving a stream of inbound service requests. Each request involves milestones where the agent must decide whether to keep assisting the customer or to transfer them to a more skilled-and often cos...
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作者：Kong, Demei; Xie, Karen; Yang, Jun
作者单位：Tsinghua University; Huazhong University of Science & Technology; University of Connecticut
摘要：To mitigate information asymmetry, Expert Review Programs, in which experts evaluate products on multiple dimensions, have gained traction on platforms. However, the role of multidimensional expert reviews and how they affect consumer behaviors remain unknown. Using an empirical opportunity on an automobile review platform, we investigate how multidimensional expert reviews affect subsequent consumer ratings and the underlying mechanism. Our findings first reveal that expert reviews tend to be...
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作者：Dehoratius, Nicole; Guererk, Ozgur; Honhon, Dorothee; Hyndman, Kyle
作者单位：University of Chicago; University of Cologne; University of Texas System; University of Texas Dallas
摘要：Retail store employees are increasingly being asked to pick orders from inventory. These tasks are performed under intense conditions and are often made more difficult because of high product variety and high degrees of product similarity. We conduct a real-effort task in a virtual environment where subjects must sort cubes into bins. We study task complexity by varying the degree of similarity between the cubes and task intensity by varying the arrival rate of the cube. We focus on four perfo...
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作者：Yang, Jie; He, Fang; Shen, Zuo-Jun Max; Lin, Xi
作者单位：Tongji University; Tsinghua University; University of Hong Kong; University of Hong Kong; University of Michigan System; University of Michigan
摘要：This study investigates the operations of a novel service model, mobile charging, in which an e-commerce platform operator dispatches trucks equipped with charging piles to provide charging services for customers' electric vehicles with low battery levels. We model the platform-customer interaction with a Stackelberg game and explicitly characterize customers' optimal charging decisions under the platform's various service plans. In a general scenario that involves charging requests within a t...
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作者：Fang, Sihan; Astvansh, Vivek; Tong, Siliang (Jack); Lee, Hsiao-Hui; Guo, Yue
作者单位：Shanghai Jiao Tong University; McGill University; McGill University; Indiana University System; Indiana University Bloomington; Indiana University System; Indiana University Bloomington; Nanyang Technological University; National Chengchi University; Southern University of Science & Technology
摘要：A brand manager can interpret a rival's product recall as an opportunity to preempt sales and/or signal superior quality by raising their brand's ad spending. Conversely, they may interpret the recall as a threat that may harm their brand's image and/or lead buyers to draw unfavorable comparisons between their brand and the recalling brand. This interpretation nudges the manager to suppress their brand's ad spending. The authors test the interpretations empirically in the context of 62 substit...
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作者：Hu, Kejia; Kong, Lu; Jia, Zhenzhen
作者单位：University of Oxford; State University System of Florida; University of South Florida; Xi'an Jiaotong University
摘要：Supplier selection is critical in the sourcing process: retailers evaluate candidate suppliers across multiple attributes, including price, quality, speed, and service, to locate an ideal supply chain partner. While related theoretical research requires prior knowledge of retailers' preferences across attributes, little empirical evidence about the criteria has been drawn from actual sourcing decisions. Capitalizing on an innovative online marketplace where manufacturers sell production capaci...
