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作者：Wang, Yineng; Lin, Xi; He, Fang; Xu, Zhengtian; Shen, Zuo-Jun Max
作者单位：Hong Kong Polytechnic University; University of Michigan System; University of Michigan; Tsinghua University; George Washington University; University of Hong Kong; University of Hong Kong
摘要：Idle drivers' spontaneous relocation, when provided with sufficient information, has the potential to mitigate the supply-demand imbalance in ride-hailing services. As this potential remains ambiguous, this study aims to address two fundamental questions and derive managerial insights: Q1: To what extent can drivers' spontaneous relocation resolve the supply-demand imbalance? Q2: How can subsidies be designed to induce the platform optimum? We propose a leader-follower game-theoretic framework...
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作者：Taiwo, Enayon Sunday; Savin, Sergei; Chen, Yuohua (Frank); Chin, Kwai-Sang
作者单位：University of Winnipeg; University of Pennsylvania; City University of Hong Kong
摘要：This article introduces a novel scheduling approach for managing a mix of routine and same-day appointments in an outpatient clinic. While the well-known carve-out scheduling (COS) policy reserves the provider capacity for same-day patients, its use of dedicated slots for each patient class may increase the risk of system underutilization or overload and long patient wait times. We propose the mixed appointment scheduling (MAS) policy, which allows routine and same-day patients to share common...
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作者：Sullivan, Nicholas; Aggarwal, Rohit; Chatterjee, Promothesh; Midha, Vishal
作者单位：University of Mississippi; Utah System of Higher Education; University of Utah; Illinois State University
摘要：Self-driving vehicles have the potential to drastically reduce accidents caused by human errors, saving significant amounts of money in damages as well as human lives. However, public acceptance of the technology operating on public roads still needs to improve, as most Americans are uncomfortable sharing the road with a self-driving vehicle. The challenge for policymakers is to craft regulations that not only enhance the safety of self-driving technology but also foster public trust and accep...
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作者：Katona, Zsolt; Zhu, Yi; Zhuang, Lei
作者单位：University of California System; University of California Berkeley; University of Minnesota System; University of Minnesota Twin Cities; Fudan University
摘要：Social advertising platforms and search engines employ the so-called quality score to favor certain advertisers in ad auctions. These scores typically consider several factors including ad relevance, click-through rate (CTR), and landing page quality. While quality scores are often justified as a mechanism to enhance ad rank and reduce cost per click for high-quality ads, this study examines their broader role in incentivizing advertisers with varying investment costs to improve landing page q...
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作者：Wang, Xinchang; Xu, Weikun
作者单位：Washington State University
摘要：This work aims to jointly estimate the arrival rate of customers to a market and the nested logit model that forecasts hierarchical customer choices from an assortment of products. The estimation is based on censored transactional data, where lost sales are not recorded. The goal is to determine the arrival rate, customer taste coefficients, and nest dissimilarity parameters that maximize the likelihood of the observed data. The problem is formulated as a maximum likelihood estimation model th...
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作者：Fayezi, Sajad; Klassen, Robert; Gold, Stefan; Benstead, Amy; Van Wassenhove, Luk
作者单位：University of South Australia; University of Adelaide; Western University (University of Western Ontario); Universitat Kassel; University of Manchester; INSEAD Business School
摘要：Using sociotechnical systems (STS) theory, this article offers a critical perspective on how the interplay between social and technical systems in supply chains can be leveraged to gain valuable insights into addressing risks related to modern slavery. It elaborates on the complex recursive interactions among various elements of STS, shedding light on the emergence, perpetuation, and diffusion of modern slavery, as well as the sociotechnical interventions available within supply chains. We dev...
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作者：Yuan, Hui; Xu, Wei; Wang, Qili; Qiu, Liangfei
作者单位：Shanghai International Studies University; Renmin University of China; Renmin University of China; State University System of Florida; University of Florida
摘要：The beauty industry has experienced concurrent growth alongside an increased societal emphasis on aesthetics. The advent of digital platforms has not only propelled the expansion of the cosmetic sector but has also provided an avenue for in-depth scrutiny of cosmetic services. Digital platforms dedicated to discussing and analyzing cosmetic procedures offer unprecedented opportunities for researchers to examine service dynamics. This study explores the impact of information embedded in images ...
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作者：Asgari, Navid; Levesque, Moren; Soh, Pek-Hooi; Subramanian, Annapoornima M.
作者单位：Fordham University; York University - Canada; Simon Fraser University; National University of Singapore
摘要：While young firms often benefit from their relationships with established firms, these relationships can be risky. Hence, during their relationship with established firms, young firms must constantly monitor signs of a failing partnership and terminate it before being in a disadvantageous position. However, discontinuing the alliance with an established firm can also be risky, especially if the young firm has limited alternative collaborative opportunities. Our study adopts the young firm's pe...
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作者：Johnson, Michael P.; Dijkstra-Silva, Samanthi; Fabusuyi, Tayo; Hesari, Elham; Oelrich, Sebastian
作者单位：University of Massachusetts System; University of Massachusetts Boston; Technische Universitat Dresden; University of Michigan System; University of Michigan; Aarhus University
摘要：Diversity, equity, and inclusion (DEI) has received increasing attention as an organizing principle and rallying point for critical analysis and advocacy across many fields of study, embracing teaching, scholarship, organization design, and professional service. Within operations research (OR), operations management (OM), supply chain management (SCM), and related fields, DEI can provide a deeper understanding of the research enterprise: what research questions are asked, how the questions are...
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作者：Jiang, Shenyang; Hu, Miao; Jin, Yong Jimmy; Qiu, Liangfei; Duan, Yang
作者单位：Tongji University; Hong Kong Polytechnic University; Soochow University - China; Hong Kong Polytechnic University; State University System of Florida; University of Florida; Hong Kong Baptist University
摘要：Patient no-shows pose a significant challenge in healthcare operations, disrupting appointment schedules and affecting overall efficiency. Effectively addressing the challenge of reducing patient no-shows is crucial for outpatient service management. This study evaluates how the design of appointment systems affects patient no-show behavior. Using a difference-in-differences methodology, we analyze the effects of two appointment system update events-technical support and information provision-...
