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作者:KLIMOSKI, R
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作者:CAELDRIES, F
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作者:REGER, RK; GUSTAFSON, LT; DEMARIE, SM; MULLANE, JV
摘要:This article presents a cognitive theory of why planned organizational change efforts, such as total quality initiatives, often fail. The theory suggests that employees resist total quality because their beliefs about the organization's identity constrain understanding and create cognitive opposition to radical change. We propose a dynamic model in which successful implementation of fundamental organizational transformation is partly dependent on management's ability to reframe the change over...
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作者:REEVES, CA; BEDNAR, DA
摘要:The search for a universal definition of quality has yielded inconsistent results. Such a global definition does not exist; rather. different definitions of quality are appropriate under different circumstances. In this article, we trace the evolution of quality definitions and describe the trade-offs inherent in accepting one definition of quality over another. The implications of using various definitions of quality in future research also are discussed.
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作者:WALDMAN, DA
摘要:Based on recently proposed principles of total quality management (TQM), a system-focused perspective is considered here with regard to the determinants of work performance. The system is seen as an important source of variance affecting performance both indirectly and interactively. Moreover, the individual is seen as potentially affecting the system. Hierarchical level and autonomy are considered as key moderating variables in understanding individual versus system influences on work perform...
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作者:DEAN, JW; BOWEN, DE
作者单位:Arizona State University; Arizona State University-Downtown Phoenix
摘要:We introduce this theory-development forum by comparing total quality and management theory at both global and topic-specific levels. Our analysis suggests that management research could be enhanced by incorporating some insights of total quality into management theory. We also conclude, however, that management practice could be improved by incorporating insights from management theory into total quality efforts, and that. In fact, total quality has already incorporated many such insights. Fi...
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作者:DITOMASO, N
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作者:TUCKER, ML
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作者:KOTHA, S
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作者:SPENCER, BA
摘要:Total quality management (TQM) is examined in relation to the mechanistic, organismic, and cultural models of organization in an effort to bridge the gap between TQM practice and management theory. These models provide diverse analogues for explaining the management of Organizations and highlight different issues concerning the practice of TQM. The article also suggests that research on TQM practice has potential to expand the understanding of these management models.