MANAGEMENT THEORY AND TOTAL QUALITY - IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT

• 成果类型: Article
• 署名作者: DEAN, JW; BOWEN, DE
• 署名单位: Arizona State University; Arizona State University-Downtown Phoenix
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/258933
• 发表日期: 1994
• 页码: 392-418
• 关键词: INFORMATION-PROCESSING APPROACH; STRATEGIC DECISION-PROCESSES; SERVICE ORGANIZATIONS; Competitive advantage; CUSTOMER PERCEPTIONS; HUMAN-RESOURCES; performance; implementation; FRAMEWORK; employee

摘要

We introduce this theory-development forum by comparing total quality and management theory at both global and topic-specific levels. Our analysis suggests that management research could be enhanced by incorporating some insights of total quality into management theory. We also conclude, however, that management practice could be improved by incorporating insights from management theory into total quality efforts, and that. In fact, total quality has already incorporated many such insights. Finally, we suggest some directions for theory development and research on total quality.