MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT - A COMPARISON AND CRITICAL-EVALUATION

• 成果类型: Article
• 署名作者: SPENCER, BA
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/258935
• 发表日期: 1994
• 页码: 446-471
• 关键词: work; paradigm; strategy; systems

摘要

Total quality management (TQM) is examined in relation to the mechanistic, organismic, and cultural models of organization in an effort to bridge the gap between TQM practice and management theory. These models provide diverse analogues for explaining the management of Organizations and highlight different issues concerning the practice of TQM. The article also suggests that research on TQM practice has potential to expand the understanding of these management models.