作者：SITKIN, SB; SUTCLIFFE, KM; SCHROEDER, RG
作者单位：University of Minnesota System; University of Minnesota Twin Cities; University of Michigan System; University of Michigan
摘要：The singular emphasis on control that has characterized traditional approaches to total quality management (TQM) implementation are not well suited to conditions of high task uncertainty, a limitation that has not been recognized in the popular TQM movement. Although the fundamental precepts advocated by founders of the quality movement can accommodate conditions of high uncertainty, the way that these basic TQM precepts have been articulated, extended, and applied has not reflected the distin...
作者：ANDERSON, JC; RUNGTUSANATHAM, M; SCHROEDER, RG
摘要：In its current form, the Deming management method contains a prescriptive set of 14 points that serve as guidelines organizational behavior and practice regarding quality management Despite the apparent effect of these 14 points on both the industrial world and the practice of management theory around the world, there is little evidence of the role of the Deming management method in the formalization and advancement of management theory. Although its impact on management practice is clear, nei...
