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作者:Herman, RD; Renz, DO
作者单位:University of Missouri System; University of Missouri Kansas City
摘要:This study investigates whether nonprofit organizational effectiveness is judged consistently by differing constituencies and whether changes in board effectiveness and overall organizational effectiveness (judged by differing constituencies) are the result of changes in the use of practices regarded as the 'right way' to manage. The results show that different constituencies judged the effectiveness of nonprofit organizations differently, at both periods; that a change in the use of correct b...
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作者:Foldy, EG
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作者:Bowling, CJ; Cho, CL; Wright, DS
作者单位:Auburn University System; Auburn University; University of North Carolina; University of North Carolina Chapel Hill
摘要:Scholars have long suspected the blanket description of bureaucrats as budget maximizers is simplistic and inaccurate. This article provides empirical grounds for questioning that description and enhances our understanding of bureaucratic fiscal preferences. Bureaucratic preferences for expansion are distributed along a continuum. A typology of agency heads' expansion preferences is developed and related to Downs's typology of bureaucrats. Data from eight surveys of state agency heads (1964-98...
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作者:Van Ryzin, GG; Muzzio, D; Immerwahr, S; Gulick, L; Martinez, E
作者单位:City University of New York (CUNY) System; Baruch College (CUNY)
摘要:Using data from two telephone surveys of New York City residents conducted during 2000 and 2001, this article employs the American Customer Satisfaction Index (ACSI) model to examine the drivers-and behavioral consequences-of overall satisfaction with local government services. While the ACSI model has been widely used to analyze customer satisfaction in the private sector and, more recently, in the federal government, it has not been tried in a local government context. Applying the ACSI mode...
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作者:Reed, CM; Meyer, KP
作者单位:University of Nebraska System; University of Nebraska System; University of Nebraska Medical Center
摘要:Over the past decade, much has been written about the results of reinventing government. Most research has examined the effects of executive or managerial perspectives. Using David Rosenbloom's competing perspectives model, we examine Medicaid managed care programs for children with special health care needs to illustrate the influence of legislative and judicial institutional perspectives on the reinvention movement. Legislative and judicial responses to the reinvention of Medicaid managed ca...
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作者:Cheever, KAL
作者单位:University of Memphis
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作者:O'Toole, LJ Jr; Meier, KJ
作者单位:University System of Georgia; University of Georgia; Texas A&M University System; Texas A&M University College Station
摘要:Why is contracting used more frequently under some circumstances than others? What is its impact on spending for core mission and on service quality? These questions are explored with data from more than 1,000 Texas school districts. The evidence for a recent three-year period shows that contracting is negatively related to spending on school districts' central task and is not positively associated with district performance. Why, then, do districts contract? While several variables are associa...
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作者:Waterman, RW
作者单位:University of Kentucky
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作者:Fairholm, MR
作者单位:University of South Dakota; University of South Dakota
摘要:Public administrators need not only practical and intellectual permission to exercise leadership, but also a practical and intellectual understanding of what leadership actually is. Much has emerged in the public administration literature and practice about the need for and legitimacy of public managers exerting leadership in their work, complementing the traditional functions of organizational management and policy implementation. Calling on the experiences and ideas of practitioners, this ar...
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作者:Riccucci, NM; Meyers, MK; Lurie, I; Han, JS
作者单位:Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark; University of Washington; University of Washington Seattle; State University of New York (SUNY) System; University at Albany, SUNY
摘要:This study examines the extent to which staff in local welfare systems have embraced new welfare reform goals and, if so, the extent to which local management practices contribute to the alignment of staff priorities with policy objectives. It looks at agency structure and several aspects of public management from a microperspective that prior research has linked to agency performance including training, performance monitoring, staff resources, leadership characteristics, and personnel charact...