-
作者:Kelly, JM
作者单位:University System of Ohio; Cleveland State University
摘要:The relationship between administrative service performance and citizen satisfaction has been assumed, but not demonstrated, in the application of market models to public service delivery. Although the citizen satisfaction literature cautions that the link between objective and subjective measures of service quality is tenuous at best, public-sector professional organizations define a managerial focus on objective measures of service performance as accountability to citizens for outcomes. What...
-
作者:Painter, M
作者单位:City University of Hong Kong
摘要:Hong Kong has been depicted as an administrative state where the civil service is insulated from political and societal forces and enjoys a stable pattern of growth in rewards and status. In these respects, it is similar to other Asian developmental states. In Asia, as in the West, traditions underlying the administrative state are being challenged. The Hong Kong civil service has recently come under serious criticism as a result of a major fiscal crisis and a series of administrative failures...
-
作者:Miller, HT; Jaja, C
作者单位:State University System of Florida; Florida Atlantic University
摘要:This article investigates the discipline of public administration as it is manifested in symposium articles published during the period 1985-99. What was the field trying to accomplish? The method of investigation is narrative analysis. Using specific discourse markers (method, substantive contents, and authorial intentions), the authors found a wide variety of purposes and projects in the symposia investigated. The condition of public administration, they conclude, is distinguished by a radic...
-
作者:Srinivas, N
-
作者:Schneider, SK
作者单位:Michigan State University
-
作者:Aufrecht, SE; Case, DS
作者单位:University of Alaska System; University of Alaska Anchorage
摘要:In the 1970s Washington State lost a series of legal cases related to Native Americans. These cases exemplify the need for knowledge of federal Indian law-but such knowledge, out of context, is insufficient. Key aspects of federal Indian law are hard to accept because of conflicting stories that Americans already believe. The authors discuss the importance of stories and review commonly believed stories that block acceptance of federal Indian law They then discuss basic principles of Indian la...
-
作者:Beck, M; Asenova, D; Dickson, G
作者单位:Glasgow Caledonian University; Glasgow Caledonian University
摘要:The bovine spongiform encephalopathy (BSE) outbreak in the United Kingdom is regarded as one of the worst public policy crises the British government has experienced during the postwar era. In material terms, it has led to the slaughter of 3.3 million cattle and estimated economic losses of 3.7 pound billion. In administrative terms, the crisis brought about the dissolution of the Ministry of Agriculture, Fisheries and Food. This article examines the institutional context in which decisions ab...
-
作者:Coates, P
作者单位:Iowa State University; Iowa State University; Iowa State University
-
作者:Keast, R; Mandell, MR; Brown, K; Woolcock, G
作者单位:Queensland University of Technology (QUT); California State University System; California State University Northridge; Queensland University of Technology (QUT); University of Queensland
摘要:There is a growing need for innovative methods of dealing with complex, social problems. New types of collaborative efforts have emerged as a result of the inability of more traditional bureaucratic hierarchical arrangements such as departmental program, to resolve these problems. Network structures are one such arrangement that Is at the forefront of this movement. Although collaboration through network structures establishes an innovative response to dealing with social issues, there remains...
-
作者:West, DM
作者单位:Brown University
摘要:The impact of new technology on public-sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences of e-government for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e-government to investigate whether it is taking advantage of the interactive features of the World Wide Web to improve service delivery, democratic responsiveness...