The implementation of welfare reform policy: The role of public managers in front-line practices

• 成果类型: Article
• 署名作者: Riccucci, NM; Meyers, MK; Lurie, I; Han, JS
• 署名单位: Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark; University of Washington; University of Washington Seattle; State University of New York (SUNY) System; University at Albany, SUNY
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2004.00390.x
• 发表日期: 2004
• 页码: 438-448
• 关键词: work; PARTICIPATION; PRODUCTIVITY

摘要

This study examines the extent to which staff in local welfare systems have embraced new welfare reform goals and, if so, the extent to which local management practices contribute to the alignment of staff priorities with policy objectives. It looks at agency structure and several aspects of public management from a microperspective that prior research has linked to agency performance including training, performance monitoring, staff resources, leadership characteristics, and personnel characteristics. The research indicates that front-line workers in welfare offices continue to believe that traditional eligibility determination concerns are the most important goals at their agencies. It also finds that management practices and the structuring of agency responsibilities matter: To the extent that public managers want to redirect local staff to focus their attention on the new goals associated with welfare reform, they can create the conditions under which staff have clear signals about what is expected and could provide them with the resources and incentives to realign their priorities.