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作者：Wu, D. J.; Ding, Min; Hitt, Lorin M.
作者单位：University System of Georgia; Georgia Institute of Technology; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Fudan University; University of Pennsylvania
摘要：This article analytically and experimentally investigates how firms can best capture the business value of information technology (IT) investments through IT contract design. Using a small sample of outsourcing contracts for enterprise information technology (EIT) projects in several industries-coupled with reviews of contracts used by a major enterprise software maker-the authors determine the common provisions and structural characteristics of EIT contracts. The authors use these characteris...
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作者：Daniel, Sherae; Agarwal, Ritu; Stewart, Katherine J.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; University System of Maryland; University of Maryland College Park
摘要：Diversity is a defining characteristic of global collectives facilitated by the Internet. Though substantial evidence suggests that diversity has profound implications for a variety of outcomes including performance, member engagement, and withdrawal behavior, the effects of diversity have been predominantly investigated in the context of organizational workgroups or virtual teams. We use a diversity lens to study the success of nontraditional virtual work groups exemplified by open source sof...
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作者：Aral, Sinan; Dellarocas, Chrysanthos; Godes, David
作者单位：New York University; Boston University; University System of Maryland; University of Maryland College Park
摘要：Social media are fundamentally changing the way we communicate, collaborate, consume, and create. They represent one of the most transformative impacts of information technology on business, both within and outside firm boundaries. This special issue was designed to stimulate innovative investigations of the relationship between social media and business transformation. In this paper we outline a broad research agenda for understanding the relationships among social media, business, and societ...
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作者：De, Prabuddha; Hu, Yu (Jeffrey); Rahman, Mohammad S.
作者单位：Purdue University System; Purdue University; University System of Georgia; Georgia Institute of Technology; University of Calgary
摘要：Internet retailers have been making significant investments in Web technologies, such as zoom, alternative photos, and color swatch, that are capable of providing detailed product-oriented information and, thereby, mitigating the lack of touch and feel, which, in turn, is expected to lower product returns. However, a clear understanding of the relationship between these technologies and product returns is still lacking. Our study attempts to fill this gap by using several econometric models to...
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作者：Cameron, Ann-Frances; Webster, Jane
作者单位：Universite de Montreal; HEC Montreal; Queens University - Canada
摘要：As a result of newer communication technologies and an increase in virtual communication, employees often find themselves multicommunicating, or participating in multiple conversations at the same time. This research seeks to explore multicommunicating from the perspective of the person juggling multiple conversations at the same time-the focal individual. To better understand this phenomenon, we extend previous theorizing by including the concepts of the episode initiator (whether the second ...
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作者：Rishika, Rishika; Kumar, Ashish; Janakiraman, Ramkumar; Bezawada, Ram
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; Aalto University; State University of New York (SUNY) System; University at Buffalo, SUNY
摘要：In this study we examine the effect of customers' participation in a firm's social media efforts on the intensity of the relationship between the firm and its customers as captured by customers' visit frequency. We further hypothesize and test for the moderating roles of social media activity and customer characteristics on the link between social media participation and the intensity of customer-firm relationship. Importantly, we also quantify the impact of social media participation on custo...
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作者：Hildebrand, Christian; Haeubl, Gerald; Herrmann, Andreas; Landwehr, Jan R.
作者单位：University of St Gallen; University of Alberta; University of St Gallen; Goethe University Frankfurt
摘要：Enabling consumers to self-design unique products that match their idiosyncratic preferences is the key value driver of modern mass customization systems. These systems are increasingly becoming social, allowing for consumer-to-consumer interactions such as commenting on each other's self-designed products. The present research examines how receiving others' feedback on initial product configurations affects consumers' ultimate product designs and their satisfaction with these self-designed pr...
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作者：Lahiri, Atanu; Dewan, Rajiv M.; Freimer, Marshall
作者单位：University of Washington; University of Washington Seattle; University of Rochester
摘要：As the ability to measure technology resource usage gets easier with increased connectivity, the question whether a technology resource should be priced by the amount of the resource used or by the particular use of the resource has become increasingly important. We examine this issue in the context of pricing of wireless services: should the price be based on the service, e.g., voice, multimedia messages, short messages, or should it be based on the traffic generated? Many consumer advocates ...
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作者：Zhang, Chen; Hahn, Jungpil; De, Prabuddha
作者单位：University of Memphis; National University of Singapore; Purdue University System; Purdue University
摘要：In this study, we focus on the factors that influence online innovation community members' continued participation in the context of open source software development ( OSSD) communities. Prior research on continued participation in online communities has primarily focused on social interactions among members and benefits obtained from these interactions. However, members of these communities often play different roles, which have been examined extensively, albeit in a separate stream of resear...
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作者：Wu, Lynn
作者单位：University of Pennsylvania
摘要：By studying the change in employees' network positions before and after the introduction of a social networking tool, I find that information=rich networks (low in cohesion and rich in structural holes), enabled by social media, have a positive effect on various work outcomes. Contrary to the notion that network positions are difficult to alter, I show that social media can induce a change in network structure, one from which individuals can derive economic benefits. In addition, I consider tw...
