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作者：Klassen, RD; Vachon, S
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital; Clarkson University; Clarkson University
摘要：Manufacturing organizations can potentially improve environmental management both by increasing the level of investment in environmental technologies and by shifting that investment away from pollution control and toward pollution prevention. However, managers must not only consider their own manufacturing operations in isolation, but also those of others along the supply chain. This paper explores two dimensions of supply chain activities-collaboration and evaluation-that might be leveraged b...
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作者：Goldstein, SM
作者单位：Washington University (WUSTL)
摘要：A critical component of service strategy in high-contact environments is service encounter management. Effective service encounters are a result of the quality of employee development, including systems for work and job design, training and development, and attention to employee well being. Results of empirical analysis indicate that service strategies reflecting the dimensions of employee development drive employee outcomes such as productivity and satisfaction. Employee outcomes are signific...
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作者：Flowers, AD; Linderman, K
作者单位：University System of Ohio; Case Western Reserve University; University of Minnesota System; University of Minnesota Twin Cities
摘要：The disposal of hazardous wastes creates major economic and environmental problems. One productive use of hazardous wastes is to blend them into fuel, which mitigates damage to the environment by recycling waste into fuel and reducing fossil-fuel consumption. Operations personnel face a daunting task of efficiently blending hazardous waste into fuel, while simultaneously maintaining environmental regulatory requirements. This research develops a goal-programming approach to the waste-fuel-blen...
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作者：Zhang, HT
作者单位：Hong Kong University of Science & Technology
摘要：We consider a supply chain with one manufacturer in the upstream and two competing retailers in the downstream. The retailers sell differentiated goods and are endowed with some private demand information. The paper shows that the manufacturer's optimal strategy is independent of the type of downstream competition, Cournot or Bertrand, and that no information will be shared with the manufacturer on a voluntary basis. However, complete information sharing, which benefits all three parties, can ...
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作者：Tang, K; Tang, J
作者单位：Purdue University System; Purdue University
摘要：We studied time-based policies on pricing and leadtime for a build-to-order and direct sales manufacturer. It is assumed that the utility of the product varies among potential customers and decreases over time, and that a potential customer will place an order if his or her utility is higher than the manufacturer's posted price. Once an order is placed, it will be delivered to the customer after a length of time called leadtime. Because of the decrease in a customer's utility during leadtime, ...
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作者：Chakravarty, AK; Kumar, KR
作者单位：Tulane University; University of Southern California
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作者：Bowman, RA
作者单位：Union College
摘要：In just-in-time inventory management in any manufacturing setting, the general idea has been to release jobs as late as possible (to reduce inventory costs) while still having them arrive at bottleneck machines in time to maintain the desired throughput (by not starving a bottleneck machine). When a cyclic schedule is employed, the throughput is determined by a cyclic sequence of operations known as the cyclic critical path. These operations are not, in general, all performed on a single bottl...
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作者：Hayes, RH
作者单位：Harvard University
摘要：A growing number of sophisticated observers are coming to believe that the forces driving the so-called New Economy are fundamentally reshaping world industry. Moreover, the combination of fast growth and the excitement associated with leading edge technologies has made New Economy companies magnets for management talent-and particularly for the ambitious young people who attend our management programs. Are we providing these potential managers with a good foundation for managing operations in...
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作者：Heim, GR; Sinha, KK
作者单位：Boston College; University of Minnesota System; University of Minnesota Twin Cities
摘要：We developed a taxonomy of service processes in electronic retailing using data from 255 electronic food retailers. The taxonomy is comprised of eight service process configurations. Analysis of publicly available data on on-line customer ratings for 52 retailers in the study sample shows that the ordering of the configurations in the taxonomy on a continuum of low to high flexibility is associated positively with (i) customer satisfaction with web site aesthetics, web site navigation, product...
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作者：Parker, GG; Anderson, EG Jr
作者单位：Tulane University; University of Texas System; University of Texas Austin
摘要：Using case study data, we describe how a large personal computer manufacturer changed its supply-chain management strategy after outsourcing the majority of its design and manufacturing activities to a network of focused suppliers. To cope with this new structure, the firm created highly skilled generalists, supply-chain integrators, who coordinate product development, marketing, production, and logistics from product concept to delivery across firm boundaries. We particularly focus on the ski...
