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作者：Spohrer, Jim; Maglio, Paul P.
作者单位：International Business Machines (IBM); IBM USA
摘要：The current growth of the service sector in global economies is unparalleled in human history-by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge-intensive business services aimed at ...
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作者：Haruvy, Ernan; Sethi, Suresh P.; Zhou, Jing
作者单位：University of Texas System; University of Texas Dallas; University of North Carolina; University of North Carolina Charlotte
摘要：We examine optimal control decisions regarding pricing, network size, and hiring strategy in the context of open source software development. Opening the source code to a software product often implies that consumers would not pay for the software product itself. However, revenues may be generated from complementary products. A software firm may be willing to open the source code to its software if it stands to build a network for its complementary products. The rapid network growth is doubly ...
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作者：Dietrich, Brenda; Paleologo, Giuseppe A.; Wynter, Laura
作者单位：International Business Machines (IBM); IBM USA
摘要：A significant portion of the services industry is focused on providing services (medical, legal, financial, personal, and travel) to individuals. However, studies have shown that a less visible but rapidly growing segment of the service sector comprises firms that provide business functions to other businesses. The sector covers tasks such as payroll processing, procurement, and information systems management, as well as business consulting, technical support, call center operations, and softw...
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作者：Grossler, Andreas; Thun, Joern-Henrik; Milling, Peter M.
作者单位：Radboud University Nijmegen; University of Mannheim
摘要：The purpose of the paper is to demonstrate the usefulness of (1) system dynamics as a structural theory for operations management and (2) system dynamics models as content theories in operations management. The key findings are that, although feedback loops, accumulation processes, and delays exist and are widespread in operations management, often these phenomena are ignored completely or not considered appropriately. Hence, it is reasoned why system dynamics is well suited as an approach for...
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作者：Gaimon, Cheryl
作者单位：University System of Georgia; Georgia Institute of Technology
摘要：We highlight many of the traditional research themes in the management of technology as well as research themes on emerging topics such as those that appear in this focused issue. The discussion demonstrates the breadth and multidisciplinary nature of management of technology as well as the variety of methods employed in management of technology research. We conclude by offering a list of research themes that are of particular interest to the Management of Technology Department of Production a...
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作者：Feng, Qi; Mookerjee, Vijay S.; Sethi, Suresh P.
作者单位：University of Texas System; University of Texas Austin; University of Texas System; University of Texas Dallas
摘要：We develop a general model for software development process and propose a policy to manage system coordination using system fault reports (e.g., interface inconsistencies, parameter mismatches, etc.). These reports are used to determine the timing of coordination activities that remove faults. We show that under an optimal policy, coordination should be performed only if a threshold fault count has been exceeded. We apply the policy to software development processes and compare the management ...
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作者：Li, Zhaolin; Gao, Long
作者单位：City University of Hong Kong; University of Sydney; University of California System; University of California Riverside
摘要：T he process of introducing new and phasing out old products is called product rollover. This paper considers a periodic-review inventory system consisting of a manufacturer and a retailer, where the manufacturer introduces new and improved products over an infinite planning horizon using the solo-roll strategy. We consider two scenarios: (1) the manufacturer does not share the upstream information about new-product introduction with the retailer and (2) the manufacturer shares the information...
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作者：Menor, Larry J.; Roth, Aleda V.
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital; Clemson University
摘要：W hat can service firms do to improve their ability to offer new services? In this paper we argue that new service development success results from building a competence in the management of service development resources and routines. We conceptualize new service development competence as a multidimensional, second-order latent construct that is represented by a system of four interrelated and complementary dimensions: (1) formalized new service development processes, (2) market acuity, (3) ne...
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作者：de Koster, M. B. M.; Balk, Bert M.
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
摘要：We report on a cross-sectional and longitudinal comparison of European distribution centers in the Netherlands. European distribution centers are responsible for the distribution of a manufacturer's (mostly Asian or American) products over customers in a large part of Europe, the Middle East, and Africa, often with strict service-level agreements. In total, 65 physical warehouses, containing 140 European, Asian, and American European distribution center operations, in combination with differen...
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作者：Atasu, Atalay; Guide, V. Daniel R., Jr.; Van Wassenhove, Luk N.
作者单位：University System of Georgia; Georgia Institute of Technology; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; INSEAD Business School
摘要：T his paper provides a critical review of analytic research on the business economics of product reuse inspired by industrial practice. Insights and critical assumptions are provided for each paper. We further classify the research into four streams: industrial engineering/operations research, design, strategy, and behavioral, and present a framework linking these streams. We find that some modeling assumptions risk being institutionalized, and suggest a renewed exploration of industrial pract...
