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作者：Yan, Xin; Bian, Yiwen; Perera, Sandun C.; Guan, Xu
作者单位：Shanghai University; Nevada System of Higher Education (NSHE); University of Nevada Reno; Huazhong University of Science & Technology
摘要：Online product reviews play a pivotal role in empowering consumers by reducing uncertainty about product attributes, a phenomenon widely studied from the demand perspective. However, the supply-side implications remain less understood-particularly how firms can leverage consumer reviews to develop an integrated pricing-quality strategy. To address this gap, we examine a firm's dynamic pricing and product-quality decisions over two selling periods, where consumer reviews play a central role in ...
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作者：Mithas, Sunil; Silveira, Alysson; Zavadskiy, Gleb
作者单位：State University System of Florida; University of South Florida; Auburn University System; Auburn University Montgomery; Auburn University
摘要：We conduct a descriptive analysis of the performance of disciplines, journals, authors, and universities based on the number of publications in 50 business and economics journals represented in the Financial Times list (FT 50) from 2008 to 2022 using data from the Web of Science. We analyze more than 55,000 papers published by more than 54,000 unique authors during this period to document four sets of findings. First, our analysis suggests that Operations Management and Multidisciplinary areas...
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作者：Yuan, Mao; Bernstein, Fernando; Guan, Xu; Wang, Yulan
作者单位：Wuhan University; Duke University; Huazhong University of Science & Technology; Hong Kong Polytechnic University
摘要：This paper investigates how a manufacturer's internal sourcing capability and government regulation influence the supplier's distribution strategy and the manufacturer's sourcing and capability investment decisions. We consider a supply chain consisting of a supplier that produces a critical component, an independent manufacturer that also has the capability to produce the component in-house, and a dependent manufacturer without such capability. We first consider a scenario in which the suppli...
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作者：Borwankar, Sameer; Mukherjee, Rajiv; Kannan, Karthik
作者单位：McGill University; Texas A&M University System; Texas A&M University College Station; Mays Business School; University of Arizona
摘要：Recently, there has been a notable increase in the prevalence of consumer-to-consumer (C2C) online marketplaces offering integration with social networks. Platforms such as eBay, Facebook Marketplace, Zhuanzhuan, and Poshmark have led such initiatives. In such marketplaces, the structure of social relationships revealed to platform participants can influence the choice of transacting partners as well as the terms of transactions. We study the role of different levels of information design poli...
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作者：Liu, Baolong; Wang, Rowan; Wang, Xuege; Bao, Lina
作者单位：ShanghaiTech University; Southern University of Science & Technology; Nanjing University; Zhejiang University
摘要：Taxi drivers face intensified competition in the private transport industry following the entry of independent contractor drivers on ride-hailing platforms. To secure demand, taxi drivers increasingly join platforms, yet differ from ride-hailing drivers in that they can serve both platform orders and street orders (e.g., roadside hailing or taxi stands) and switch between them. The availability of street orders as an outside option creates a decision problem for taxi drivers and compels platfo...
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作者：Shaik, Muzeeb; Sridhar, Shrihari; Sriskandarajah, Chelliah; Mittal, Vikas
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Texas A&M University System; Texas A&M University College Station; Mays Business School; Rice University
摘要：To meet sales targets with limited resources, business-to-business service firms must prioritize promising opportunities within large pipelines. Yet, both theory and practice indicate that such decisions often rely on intuition or ad hoc rules, resulting in suboptimal sales and operations planning. Drawing on the relationship management and organizational buying literature, we develop a theory-informed sales-operations framework that links buyer typology (e.g., new vs. rebid) and opportunity c...
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作者：Shekhar, Shiva; Bandhu, Sarvesh; Van Alstyne, Marshall
作者单位：Tilburg University; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; Boston University
摘要：Under what conditions should traditional firms transform into digital platforms? While adding developers can enhance value through externalizing value creation, it also entails investment risk. We show that when transformation entails high risk and the value of network effects is low, firms should avoid transforming into a platform and retain their traditional form. By contrast, low transformation risk or high value of network effects make digital transformation profitable. Interestingly, when...
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作者：Dai, Tinglong; Simchi-Levi, David; Wu, Michelle Xiao; Xie, Yao
作者单位：Johns Hopkins University; Johns Hopkins University; Massachusetts Institute of Technology (MIT); Massachusetts Institute of Technology (MIT); Massachusetts Institute of Technology (MIT); Massachusetts Institute of Technology (MIT); Purdue University System; Purdue University; University System of Georgia; Georgia Institute of Technology; Johns Hopkins University
摘要：Generative artificial intelligence (GenAI) is shifting from conversational assistants toward agentic systems-autonomous decision-making systems that sense, decide, and act within operational workflows. This shift creates an autonomy paradox: as GenAI systems are granted greater operational autonomy, they should, by design, embody more formal structure, more explicit constraints, and stronger tail-risk discipline. We argue that stochastic generative models can be fragile in operational domains ...
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作者：Garimella, Aravinda; Wu, Anqi; Subramanyam, Ramanath; Ahsen, Mehmet Eren
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; State University System of Florida; Florida International University; University of Illinois System; University of Illinois Urbana-Champaign
摘要：Crises are accompanied by resource shortages, operational challenges, and shifts in demand for resources. During crises, nonprofit organizations have historically played a crucial role in mitigating these challenges, with crowdfunding platforms emerging as a new solution for resource mobilization. In this study, we examine how individual and institutional donors respond to the sudden shifts in demand that accompany a global crisis. We analyze rich, granular data from multiple sources, includin...
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作者：Liu, Nan; Wang, Shan; Zychlinski, Noa
作者单位：Boston College; Sun Yat Sen University; Technion Israel Institute of Technology
摘要：The COVID-19 pandemic accelerated telemedicine adoption, offering a convenient alternative to in-person care. However, televisits may not fully address health concerns and sometimes require supplementary in-person visits, consuming resources that could have been saved if the initial visit had been in-person. As the pandemic subsides, in-person visits are regaining popularity, prompting providers to reorient resources toward in-person care. Transportation support (or subsidies) for patients, fu...
