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作者：Azaria, Shany; Shamir, Noam
作者单位：Tel Aviv University
摘要：This article presents a methodological approach that employs empirical analysis to investigate the adverse operational effects of congestion within a court system setting. Central to this study is the premise that prolonged lead time generates additional tasks, consequently increasing congestion by consuming additional processing resources, a phenomenon we term the congestion vortex. To explore this subject, we leverage a large-scale rich dataset from the Israeli court system which provides a ...
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作者：Hydari, Muhammad Zia; Allam, Shalini D.; Dueweke, Eric J.; Telang, Rahul
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Carnegie Mellon University
摘要：Telemedicine has transformed healthcare delivery, yet its impact on the quality and consistency of clinical decision-making remains underexplored in operations management. While heralded for efficiency and access, it is unclear whether virtual care systematically alters adherence to clinical practice guidelines. This study investigates whether the mode of care, telemedicine versus in-person, affects clinicians' guideline-recommended prescribing of anticoagulants for atrial fibrillation, where ...
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作者：Cai, Junyang; Zychlinski, Noa
作者单位：Technion Israel Institute of Technology
摘要：The widespread prevalence of opioids has prompted governments to implement targeted interventions aimed at reducing overdose mortality, with naloxone accessibility emerging as one of the most prominent policies. Naloxone, a potent opioid antagonist, is highly effective in reversing overdoses, yet its expanded availability introduces complex trade-offs, particularly in the presence of moral hazard. We develop a dynamic compartmental model that captures transitions between susceptible individual...
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作者：Zhang, Yuxuan; Peng, Boya; Wu, Jing
作者单位：University of International Business & Economics; Chinese University of Hong Kong
摘要：Sustainable development demands addressing two core challenges: mobilizing financial resources and aligning stakeholder incentives. This article surveys the operations-finance interface literature through the lens of Mobilizing Resources and Aligning Incentives framework. We highlight how the literature advances our knowledge of mitigating SME financing constraints and crafting operationally-informed financial contracts to internalize externalities. We identify a critical gap: while theoretica...
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作者：Qian, Zishun; Peng, Jing; Li, Jianbin
作者单位：Huazhong University of Science & Technology; University of Connecticut
摘要：The rise of generative AI (GenAI) technology is revolutionizing firm operations and supply chain management, profoundly influencing firms within the GenAI supply chain network. While a few emerging studies have explored the impact of GenAI initiatives on firms' stock performance, it remains unclear how such disruptive technology initiatives affect the stock price movements of their supply chain partners. This paper empirically investigates the impact of firms' GenAI initiatives on the abnormal...
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作者：Guan, Xu; Guo, Yaxu; Jiang, Yuan; Ma, Guangrui; Tan, Yinliang(Ricky)
作者单位：Huazhong University of Science & Technology; Shenzhen University; China Europe International Business School
摘要：Over time, firms across industries have adopted quality verification as a costly yet credible tool to signal product excellence and convey reliable information to consumers. With the prosperity of E-commerce, consumers increasingly rely on online reviews-an accessible but inherently biased source of product information-to guide their purchase decisions. In practice, companies now frequently combine quality verification with consumer reviews to influence the perception of product quality. This ...
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作者：Dai, Tinglong; Singh, Simrita
作者单位：Johns Hopkins University; Johns Hopkins University; Johns Hopkins University; Santa Clara University
摘要：Of the 1,247 artificial intelligence (AI) systems cleared by the U.S. Food and Drug Administration as of May 2025, many function as classifiers to help screen or diagnose specific medical conditions. Yet, questions remain about how to best integrate AI into healthcare workflows, including whether AI should serve as a gatekeeper, determining which patients require human attention, or as a second opinion to complement medical consultations. Motivated by this question, we model a healthcare syste...
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作者：Wang, Yang; Kim, Youngeui; Ghoshal, Abhijeet
作者单位：University of Wisconsin Milwaukee; University of Wisconsin System; University of Wisconsin Milwaukee; Appalachian State University; University of North Carolina; Appalachian State University; University of Illinois System; University of Illinois Urbana-Champaign
摘要：Product reviews, a type of user-generated content (UGC), are found to affect sales; however, their impact on product returns has not been fully explored. Research has revealed that inflated ratings and catchy product images may increase returns, which spells trouble for sellers. To address the issue, we examine how product contextualization in customer-posted images and review texts helps online shoppers assess a product's functionality and aesthetics and, in turn, reduce returns. Using the ar...
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作者：Kim, Hyojeong; Murthy, Nagesh N.; Agarwal, Anurag; Park, Kwangtae
作者单位：University of Oregon; State University System of Florida; Florida Gulf Coast University; Korea University
摘要：Challenges faced by call centers in managing capacity, efficiency, service speed and quality, training, emotional labor, and turnover are intrinsically intertwined. Call center agents are considered frontline workers, and as such, they often deal with hostile behavior from rude customers. However, they are expected to suppress their feelings and maintain a courteous demeanor despite rude customer behavior, which results in emotional dissonance. Such working environments, where the frontline wo...
