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作者：Yin, Qianbo; Lai, Guoming; Zhou, Sean X.
作者单位：Shanghai University of Finance & Economics; University of Texas System; University of Texas Austin; Chinese University of Hong Kong
摘要：We examine the impacts of strategic consumers and direct channel on the manufacturer's choice between static and dynamic contracts. We consider two scenarios: One in which the manufacturer sells through a single retailer, and the other in which it sells through two different retailers sequentially. In each scenario, the retailer(s) sets the retail prices, which the manufacturer's direct channel matches, while consumers may time their purchases. We derive the subgame perfect Nash equilibrium. W...
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作者：Bhatia, Anand; Swaminathan, Jayashankar M.
作者单位：IE University; University of North Carolina; University of North Carolina Chapel Hill
摘要：Healthcare services provided to patients with similar medical conditions are known to vary. Standardization of healthcare delivery is a relatively new, yet hotly debated approach to address clinical variations. Previous research on process standardization in health service delivery has focused on measuring adherence to established protocols available only for a limited set of medical conditions. We create an alternate construct that quantifies process standardization measured in terms of consi...
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作者：Ahmadi Digehsara, Amin; Ardestani-Jaafari, Amir; Roshanaei, Vahid; Mazahir, Shumail
作者单位：University of British Columbia; University of British Columbia Okanagan; University of Toronto; SKEMA Business School; Universite Cote d'Azur
摘要：A supply chain network design problem (SCNDP) involves making long-term, irreversible strategic decisions whose cost efficiency depends on effectively leveraging flexibility and demand information. After analyzing the interaction of these factors, we propose five distinct policies for addressing the SCNDP. Starting with a localized production model where demand is satisfied locally, the study extends to scenarios where production capacity at one location serves other nodes (Policy II). Further...
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作者：Charbaji, Samer; Kapuscinski, Roman; Leider, Stephen
作者单位：New York Institute Technology; University of Michigan; University of Michigan System; University of Michigan
摘要：Companies often use enterprise social media platforms (ESMPs) to promote help among knowledge workers and to improve their productivity. However, many ESMP implementations have had mixed success due to employee reluctance to engage with the platform (e.g. by requesting and giving help). Prominent ESMPs have added varying design features to promote help, but the effectiveness of individual design features remains unclear. Our paper studies this using a laboratory experiment that consists of two...
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作者：Mahmoodian, Vahid; Charkhgard, Hadi; Dayarian, Iman
作者单位：State University System of Florida; University of South Florida; University of Alabama System; University of Alabama Tuscaloosa
摘要：In the private logistics service sector, considerations of fairness among service agents are relatively new but are gaining importance due to public and governmental pressures to improve equity in workload allocation among internal stakeholders, such as the service personnel. Fairness becomes more complex in settings with a heterogeneous workforce due to inherent worker differences. In this study, we present an equitable workload allocation model for the vehicle routing problem with heterogene...
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作者：Namdar, Jafar; Pant, Gautam; Blackhurst, Jennifer
作者单位：Michigan State University; Michigan State University's Broad College of Business; University of Illinois System; University of Illinois Urbana-Champaign; University of Iowa
摘要：Using a large sample of supplier-firm relationships, we develop new measures to operationalize the industrial and geographical concentrations of firms' upstream industries. The developed measures show an upstream industry might be competitive and contain many suppliers (low industrial concentration) and yet be concentrated in a few countries (high geopolitical concentration) or a small geographical area (high geographical concentration), thus leaving the downstream firm vulnerable to geographi...
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作者：Jin, Haofeng; Wang, Lili; Liu, Yayuan; Tong, Yu
作者单位：Zhejiang University
摘要：Managerial responses, which represent firms' public replies to online reviews, are commonly employed in customer communications. Using a dataset collected from a leading mobile game app platform in China, this research examines the effect of managerial responses on the review updates of customers who receive them, that is, the direct effect of managerial responses. Platform users can update their reviews, and complete records of review updates are observable, which allows us to utilize variati...
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作者：Zhang, Lin; Shao, Zhen; Benitez, Jose
作者单位：Northwestern Polytechnical University; Harbin Institute of Technology; University System of Ohio; Kent State University; Kent State University Kent; Kent State University Salem
摘要：The embeddedness of digital platforms in firms to improve industrial accident prevention performance remains a challenge for safety management. A pressing question exists regarding appropriate pathways to improve firm accident prevention performance by leveraging digital platforms. Prior research focuses on individual and organizational factors to prevent industrial accidents while ignoring information technology (IT) from a holistic perspective. Following a socio-technical lens, this study fi...
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作者：Zhang, Tao; Zheng, Quan
作者单位：University of Electronic Science & Technology of China; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：The pricing of limited capacity is a pivotal issue in many business contexts such as event ticket sales and online flash sales. Prior studies overlook consumer deliberation behavior in the presence of supply limits, leading to ineffective pricing decisions. This motivates investigation of consumer deliberation behavior under supply limits, and the capacity-constrained firm's pricing and operational strategies. We first show that severe supply limits inhibit consumers' costly deliberation, whil...
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作者：Dou, Yifan; Hu, Hao; Niculescu, Marius Florin; Wu, D. J.
作者单位：Fudan University; University System of Georgia; Georgia Institute of Technology
摘要：In software markets, the sheer number of available applications makes it rather challenging for any given new one to stand out and be noticed by consumers. Moreover, a push towards privacy by regulators and consumers is making it harder to target consumers. As such, firms have to rely on more non-targeted go-to-market strategies. We explore two popular strategies through which developers can catalyze adoption by helping consumers directly or indirectly learn the value of their products-seeding...
