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作者：Chen, Clara Xiaoling; Jiang, Wei; Yao, Wentao
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; Renmin University of China; Xiamen University
摘要：We extend the prior operations management literature on innovation by providing large-sample empirical evidence of the differential effects of customer-base concentration on two distinct outcomes of innovation: volume and radicalness. We predict a positive association between customer-base concentration and innovation volume and a negative association between customer-base concentration and innovation radicalness. Using a sample of 16,014 firm-year observations in business-to-business industri...
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作者：Kou, Binghan; Yu, Yimin; Yang, Yihang
作者单位：University of Wisconsin System; University of Wisconsin Superior; City University of Hong Kong; Xi'an Jiaotong University
摘要：Empirical evidence indicates that consumers experience a relative loss of excitement over time and miss their habits when refraining from consumption under repeated purchases. Despite the practices of first-time trials and welcome-back offers, how to exploit this habituation behavior through customized dynamic pricing is overlooked in the existing literature. In this article, we analyze the long-run optimal customized dynamic pricing strategy in the presence of consumer habituation for time/fr...
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作者：Mirzaee, Milad; Fata, Elaheh; Li, Guang
作者单位：Queens University - Canada
摘要：This paper examines how assortment size influences consumer purchasing behavior and retailer profits, focusing on the paradox of choice (PoC), where overly limited or excessive options can diminish purchase intent. Although PoC effects are well-documented in behavioral research, their impact on assortment and pricing strategies in retail remains underexplored. To bridge this gap, we formalize PoC mathematically by modeling the utility of the no-purchase option as a U-shaped function of assortm...
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作者：Brooks, Llord; Jackson, Iana; Dobrzykowski, David D.
作者单位：State University System of Florida; University of South Florida; University of Arkansas System; University of Arkansas Fayetteville
摘要：Religious beliefs have often served as a lens through which communities interpret and cope with disasters. Not surprisingly, many non-governmental organizations (NGOs) that support disaster relief have roots in religious traditions. The religious orientation of an NGO is a key concern as it can influence volunteer outcomes and operational performance. This is important because volunteers are an indispensable asset for NGOs, playing a pivotal role in the efficacy of humanitarian aid efforts. Th...
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作者：Li, Meng; Wang, Shuming; Xu, Liang
作者单位：University of Houston; University of Houston System; University of Houston; University of Chinese Academy of Sciences, CAS; Chinese Academy of Sciences; University of Chinese Academy of Sciences, CAS; Singapore Management University
摘要：This study examines the impact of a replenishment recommendation system on inventory management in convenience stores. We collaborate with a convenience store chain to implement the system in some locations while leaving others unchanged. We find that the introduction of the system increases reorder points and reduces order size, leading to a 2.9% improvement in service levels without requiring additional inventory and without negatively affecting sales or revenue. Additionally, it reduces man...
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作者：Liu, Fang; Guo, Pengfei; Wang, Yulan; Xi, Yuejuan
作者单位：Durham University; City University of Hong Kong; Hong Kong Polytechnic University; Southwestern University of Finance & Economics - China
摘要：Consider a public healthcare system consisting of a hospital, a mobile clinic (MC), and a population of potential patients. The government is concerned about the system's healthcare spending and the population's health outcomes. It decides the frequency and capacity of the MC service to maximize the social welfare that consists of two terms: the system's long-run average healthcare cost and the population's average quality-adjusted life year (QALY). We characterize the population's natural dis...
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作者：Zhang, Jing; Xu, Jian; Wang, Xuequn; Fan, Weiguo; Yao, Xiaoxu; Yang, Zhonghua
作者单位：Dongbei University of Finance & Economics; University of New Mexico; University of Iowa; Jilin University
摘要：Online reviews play an important role in explaining product demand. Our study extends the literature by assessing how arousal (the intensity of the emotion), an important dimension of emotion, and valence (the positiveness of the emotion) can affect product demand across different customer groups. Specifically, regarding product demand from new customers, consumers infer service quality from expressed valence and arousal from other consumers' reviews. Regarding product demand from returning cu...
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作者：Chen, Yonghui; Xu, Ailing; He, Qiao-Chu; Chen, Ying-Ju
作者单位：Hong Kong University of Science & Technology; Southern University of Science & Technology; Hong Kong University of Science & Technology
摘要：Motivated by the emerging mixed autonomous paradigm in cobotic order picking operations, we investigate the optimal information design to navigate human workers (HWs) who cooperate with autonomous mobile robots (AMRs) within an intralogistics system. We incorporate asymmetric information between AMRs and HWs in a routing game where connected AMRs are informed of the congestion state while HWs rely on information provided by the system. The system designs a communication policy aiming to naviga...
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作者：Ge, Jiwen; Tomlin, Brian
作者单位：Dongbei University of Finance & Economics; Universidade Nova de Lisboa; Dartmouth College
摘要：We explore retail supply chains in emerging markets in which a manufacturer can reach consumers by selling its product through very small independent stores (nanostores) and/or through a supermarket. Nanostores offer consumers the advantage of proximity, but supermarkets offer the advantage of bulk buying. We explore the competition between the supermarket and nanostores and examine the manufacturer's role in shaping the retail market structure for its product through wholesale price contracts...
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作者：Terekhov, Maxim A.; Demirezen, Emre M.; Aytug, Haldun
作者单位：State University System of Florida; University of Florida
摘要：This paper summarizes emerging practice and research issues in the health insurance industry. We provide an industry overview, epitomize business analytics applications, and outline current and emerging problems of interest to key stakeholders and researchers in information systems, operations management, and healthcare management. Specifically, we focus on three areas of research that are of importance to the health insurance industry as well as the healthcare system: (i) management and evalu...
