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作者：Li, Chaofan; Liu, Qiliang; Wang, Wenming; Zeng, Cheng (Colin); Zhou, Pin
作者单位：Wuhan University of Technology; Jiangxi University of Finance & Economics; Zhejiang University; Hong Kong Polytechnic University; Huazhong Agricultural University
摘要：This study examines the relationship between major customer concentration and supplier firms' adoption of blockchain. Using a sample of 9,745 Chinese firm-year observations spanning 2018-2021, we find that the likelihood of suppliers' blockchain technology adoption in supply chain management is negatively associated with major customer concentration. The negative relation is reduced when supplier firms possess greater bargaining power and demonstrate governance mechanisms against information l...
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作者：Wu, Xuanyu; Yang, Min; Liang, Liang; Chen, Jingxian
作者单位：Hefei University of Technology
摘要：As the scale of renewable energy on the demand side continues to grow, a new demand response program (DRP), the virtual power plant (VPP), pays a rebate to the consumer and purchases his rooftop solar electricity. This electricity is dispatched to areas of electricity shortages, which is vital in balancing electricity loads and avoiding energy waste. However, the new DRP differs from the traditional DRP in terms of paying rebates. The traditional DRP requires consumers to respond above a speci...
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作者：Lu, Yang; Yan, Xiaoming; Yu, Yugang
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Tongji University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Popularity bias reflects the positive impact of popularity information on consumer choices. There are two common display formats for popularity information on online retail platforms: the total-based cumulative sales format, where the total sales of a product are displayed since its launch, and the period-based cumulative sales format, where only sales within a specific recent period are shown. Both types of popularity information are continuously updated. This paper focuses on the multiproduc...
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作者：Chen, Yanting; Xie, Jingui; Yang, Nan; George Zhang, Zhe; Zhu, Taozeng
作者单位：University of Shanghai for Science & Technology; Technical University of Munich; Western Washington University; Simon Fraser University; Dongbei University of Finance & Economics
摘要：Resource pooling is often introduced in service systems to cope with the variability in customer demand. The primary motivation behind creating a more flexible system is to utilize resources efficiently-namely, assigning customers whose dedicated resources are fully occupied to available non-dedicated resources (referred to as off-service placement). In such a setup, the service system manager expects to serve more customers within a fixed timeframe. However, recent empirical evidence shows th...
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作者：Sun, Qinghe; Chou, Mabel C.
作者单位：Hong Kong Polytechnic University; National University of Singapore; National University of Singapore
摘要：Bunker refueling decisions in international shipping are crucial operational choices. Each ship acts like a movable storage unit navigating through diverse markets, procuring bunker fuels from different ports to sustain its voyage. This involves grappling with challenges posed by varying bunker fuel prices over time and locations. To address this, we propose data-driven structure-prescriptive (SP) approaches that combine the strengths of modern machine learning with the insights from tradition...
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作者：Gu, Wei; Li, Meng; Sun, Shujing
作者单位：University of Science & Technology Beijing; University of Houston System; University of Houston; University of Texas System; University of Texas Dallas
摘要：Follow-up appointments are crucial for maintaining continuity of care, yet patients often encounter various barriers to accessing these services. In this study, we examine the potential of telemedicine applications for follow-up care (tele-follow-up), focusing on its impact on care access, service efficiency, and care quality. By collaborating with a large hospital that implemented tele-follow-up services across departments over time, we employ a staggered difference-in-differences design to i...
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作者：Gal-Or, Esther; Hydari, Muhammad Zia; Telang, Rahul
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：We study how bug bounty programs (BBPs) shape software vendors' security and release choices. Vendors invest in internal assurance before release to reduce residual vulnerabilities, and after launch they must manage vulnerability discovery, disclosure, and remediation. We develop a game-theoretic model in which a vendor chooses release timing and severity-contingent bounties, anticipating effort by ethical and malicious hackers in a winner-take-all discovery race. The model highlights two link...
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作者：Li, Yunke; Geng, Xin; Prasad Natarajan, Harihara
作者单位：Tongji University; Tongji University; University of Miami
摘要：Motivated by ticket pricing challenges facing live event managers, we study how to maximize revenue when setting prices for multiple ticket categories with interdependent demand, realistic capacity constraints, and pricing restrictions. We define this decision problem as the Event Ticket Pricing(ETP) problem and formulate it as a constrained nonlinear optimization model. To examine how the nature of product differentiation (i.e., differentiation across ticket categories) affects seat portfolio...
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作者：Leszkiewicz, Agata; Sunder, Sarang; Kumar, V; Dev, Chekitan S.
作者单位：University of Twente; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Brock University; Huazhong University of Science & Technology; Cornell University
摘要：Third-party distribution channels or intermediaries have become ubiquitous across a wide range of industries, offering firms access to new prospects and an opportunity to expand their customer base. Although prior work has investigated the short-term aggregate demand implications of intermediaries, the long-term customer relationship perspective has remained unexplored. Using customer-level data from a large U.S. hotel brand, we show that customers acquired via travel intermediaries (such as o...
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作者：Grewal, Dhruv; Ludwig, Stephan; Herhausen, Dennis; Grewal, Lauren S.; Ordenes, Francisco Villarroel; Kopalle, Praveen K.; Bohling, Timothy
作者单位：Babson College; University of Bath; Tecnologico de Monterrey; Monash University; Vrije Universiteit Amsterdam; Dartmouth College; University of Bologna; Cornell University
摘要：Organizations lose billions of dollars due to inadequate customer service. To improve service, and enhance customer satisfaction, frontline employees' (FLEs) use of relational communication may be key. During online customer service chats, FLEs provide key information and offer solutions, but they also can build customer relationships through conversations. In this article, we establish how relational perceptions get evoked in conversations and what influences they have for the outcomes of cus...
