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作者：Hassin, Refael; Wang, Jiesen
作者单位：Tel Aviv University; University of Amsterdam
摘要：We study a make-to-order system with a finite set of customers. Production is stochastic with a nonlinear dependence between the ordered quantity and the production rate. Customers may have to queue until their turn arrives, and therefore their order decisions interact. Specifically, while being served, customers are aware of the queue length and choose one of two order quantities (or service types). The time to the next replenishment (their activity time) is stochastic and depends on the orde...
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作者：Li, F.; Lo, C. K. Y.; Tang, C. S.; Zhou, P.
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作者：Wu, Fan
作者单位：Chinese University of Hong Kong
摘要：The increasing prevalence of patent infringement litigation in recent decades has imposed significant costs on firms. This paper empirically examines how this legal risk influences a key operational decision: vertical integration. Drawing on the real options theory (ROT), we argue that managers reduce the extent of vertical integration to preserve flexibility and make operational adjustments in anticipation of unfavorable outcomes from patent lawsuits. Using a dataset of public firms and a tex...
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作者：Li, Qiaomei; Gavin, Kara L.; Voils, Corrine, I; Mintz, Yonatan
作者单位：University of Wisconsin System; University of Wisconsin Madison; University of Wisconsin System; University of Wisconsin Madison; Utah System of Higher Education; University of Utah; US Department of Veterans Affairs; Veterans Health Administration (VHA); William S Middleton Memorial Veterans Hospital; Medical College of Wisconsin
摘要：Obesity is a critical healthcare issue affecting the United States. The least risk treatments available for obesity are behavioral interventions meant to promote diet and exercise. Often these interventions contain a mobile component that allows interventionists to collect participant-level data and provide participants with incentives and goals to promote long-term behavioral change. Recently, there has been interest in using direct financial incentives to promote behavior change. In general ...
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作者：Hou, Liwen; Qu, Xinxue (Shawn); Chen, Yixing; Xue, Ling
作者单位：Shanghai Jiao Tong University; University of Notre Dame; University System of Georgia; University of Georgia
摘要：Platform firms are increasingly investing in value-added services (VAS), believing these investments in VAS universally contribute to their success. Although many studies have examined platform firms' core services (e.g., intermediation), systematic analyses of VAS provision strategies remain limited. In this article, we develop a game-theoretic model to analyze (1) the conditions under which platform firms benefit from providing VAS and (2) to which side(s) platform firms should provide VAS. ...
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作者：Martinez-de-Albeniz, Victor; Aparicio, Diego; Balsach, Jordi
作者单位：University of Navarra; IESE Business School
摘要：Retail stores are an essential sales channel in the economy. What makes them resilient to external shocks? We propose a conceptual framework in which resilience is determined by (a) the intrinsic stability of the customer pool that the store serves and (b) the actions the store implements to cope with external shocks. We apply our framework to study the impact of COVID-19 pandemic on thousands of fashion stores across the world, using a novel high-frequency scraping method to infer daily sales...
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作者：Qin, Jindong; Zheng, Pan; Wang, Xiaojun; Xia, Yusen
作者单位：Wuhan University; Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Birmingham
摘要：Online reviews offer valuable insights for service improvement, especially with the increasing availability of multimodal data (e.g., text and images). However, most existing research has primarily focused on industry- or group-level analyses, often overlooking individual business contexts (e.g., performance and competition), the interaction effects between different service attributes, and the full potential of image information. This study fills these gaps by developing a novel multimodal fr...
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作者：Huang, Xiao; Nazari Khanmiri, Reza; Zaccour, Georges
作者单位：Concordia University - Canada; Universite de Montreal; HEC Montreal
摘要：Digital platforms expose customers to product fit uncertainty, which may inhibit online purchases. As a result, firms may encourage online orders through influence tools such as influencer posts and promotional reviews, which can raise product awareness and be skewed in favor of a purchase. Nevertheless, customers who have ordered under such an influence may eventually return the product if it proves to be a mismatch. In this article, we study the interplay between a firm's influence decision ...
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作者：Hall, Todd A.; Gardner, John W.; Wright, Zachary A.
作者单位：University of Kansas; Brigham Young University
摘要：Emerging technologies like artificial intelligence (AI) can influence the way people relate and coordinate to improve performance. Our research explores how human-AI interactions affect relational coordination and operational performance. Competing views suggest that AI may augment or substitute for human capabilities. To examine conflicting views, we build on affordance theory, which suggests that the interactions between people and technology provide (i.e., afford) multiple potential actions...
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作者：Kwon, Minjung; Zhang, Lingling
作者单位：Syracuse University; China Europe International Business School
摘要：This research investigates the operational and competitive effects of Price Transparency Regulation (PTR) in healthcare through both theoretical and empirical lenses. We leverage the launch of Maine's price transparency website as a natural experiment and construct a Difference-in-Differences model to identify causal effects. Our analysis links patient flow patterns, negotiation dynamics, and revenue management strategies, offering a unique opportunity to unpack the multifaceted impacts of PTR...
