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作者：Yang, Cenying; Agarwal, Ashish; Konana, Prabhudev
作者单位：City University of Hong Kong; University of Texas System; University of Texas Austin; University System of Maryland; University of Maryland College Park
摘要：Various sensors embedded in smart products can now provide alerts and warnings to users. However, these alerts can also influence user general behavior. We evaluate the effect of advanced driving assistance systems (ADAS) warnings on general driving behavior using automotive telematics data from a large automotive company. We categorize ADAS systems in terms of the response urgency and theorize that less urgent alerts lead to deliberate learning (System 2), improving driving behavior, while hi...
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作者：Li, Nan; Jia, Kunhao; Juan, Feng
作者单位：Lingnan University; Zhejiang Laboratory; Tsinghua University; Tsinghua Shenzhen International Graduate School; Tsinghua University
摘要：This paper studies the competition between two software vendors: one offering software as a service (SaaS) and the other providing on-premises software, both facing software upgrades with different customizability and implementation costs. We build a theoretical model to explore the vendor's pricing and market segmentation strategies. We find that (1) enhancing the customizability of SaaS software does not necessarily benefit the SaaS vendor, nor does it necessarily harm the on-premises vendor...
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作者：Huang, Lingbo; Liu, Tracy Xiao; Zhang, Jun
作者单位：Shandong University; Tsinghua University; Nanjing Audit University
摘要：Queue-based rules for allocating scarce goods are widely utilized in booking systems due to their perceived efficiency. However, empirical investigations into the externalities and opportunity costs of queuing in multitasking scenarios are limited. This paper reports on two laboratory experiments that compare a queue-based rule with a lottery-based rule by quantifying their respective efficiency losses. Our findings indicate that while the queue-based rule demonstrates superior allocative effi...
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作者：Ding, Likang; Kolfal, Bora; Ingolfsson, Armann
作者单位：Dongbei University of Finance & Economics; University of Alberta
摘要：Recent empirical studies suggest that human behavior in queues causes workload-dependent service times. We investigate the translation of empirical service times into state-dependent queueing models. To this end, we identify two types of state-dependent models, static and dynamic, and two types of corresponding behavioral mechanisms. For example, we view customer early task initiation as a static mechanism and social speedup pressure as a dynamic mechanism. For each model type, we discuss beha...
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作者：Ji, Max; Dhanorkar, Suvrat; Linderman, Kevin; Muthulingam, Suresh
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; University System of Georgia; Georgia Institute of Technology
摘要：A growing body of work has examined how workplace policies promoting fair treatment influence workplace culture and the work environment. Much less is known about whether such policies spill over to facility-level environmental outcomes in manufacturing. In this study, we exploit the staggered adoption of Employment Non-Discrimination Acts (ENDAs) across different states in the United States to examine whether ENDAs reduce process waste generated at manufacturing facilities. Our results show t...
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作者：Cai, Xudong; Zhang, Bin; Zhao, Xi; Feng, Gengzhong
作者单位：Xi'an Jiaotong University; China University of Mining & Technology; Texas A&M University System; Texas A&M University College Station; Xi'an Jiaotong University
摘要：Decentralized applications (DApps)-digital applications operating on blockchain platforms-are transforming diverse industrial sectors. As blockchain platforms feature protocol-based governance, the mechanisms driving DApp adoption differ fundamentally from those in traditional digital environments. Drawing on observational learning theory, we conceptualize individual DApp adoption as decision interdependence driven by the visible actions of others. Building on platform governance theory, we id...
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作者：Ding, Hao; Armony, Mor; Bassamboo, Achal; Cui, Ruomeng
作者单位：University of Miami; New York University; Northwestern University; Emory University
摘要：While online reviews are critical in e-commerce, the strategic behavior of reviewers is understudied, especially in business-to-business (B2B) markets. We investigate buyers' strategic behaviors when leaving reviews: whether B2B buyers withhold reviews from high-performing suppliers to temper their growth and maintain future bargaining power. We collect the entire review and transaction histories of 4,605 suppliers on Alibaba.com, the largest B2B global sourcing platform, covering 62,529 revie...
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作者：Cetinel, Ayse; Kok, A. Gurhan; Rooderkerk, Robert P.
作者单位：Ozyegin University; Koc University; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
摘要：For omnichannel multi-brand retailers, store openings are consequential strategic decisions. Beyond whether to open a store, firms must choose a format, select product categories, and decide how to support them in-store. To inform these decisions, we study the openings of two large experience-centric stores and one small convenience-centric store operated by an omnichannel consumer electronics retailer. Using a staggered difference-in-differences model, we estimate the impact of store openings...
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作者：Niewoehner III, Robert J.; Xu, Eric; Yoo, Eunae; Jeong, Hyoju
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Mississippi State University; Syracuse University
摘要：Background: Education, like other service operations, depends on the quality of its delivery channel. Broadband has become a critical delivery channel for learning in the modern education system, but access and speed remain uneven across U.S. communities. Aim: Scholars disagree on how broadband access affects educational outcomes, and prior work often overlooks broadband speed. We extend prior work by assessing how both broadband access and speed together influence U.S. math proficiency. Metho...
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作者：Pashapour, Amirreza; Gunnec, Dilek; Salman, Fatma Sibel; Yucel, Eda
作者单位：Koc University; Ozyegin University; TOBB University of Economics & Technology
摘要：Forced displacement crises have become a pressing humanitarian concern. Refugee movements expose individuals to dire living conditions with severe inaccessibility to essential resources. Humanitarian organizations play a vital role in alleviating these hardships through relief aid interventions. This study aims to optimize the fulfillment of recurring needs for geographically dispersed refugee groups en route to safe destinations. Here, capacitated mobile facilities are tasked with delivering ...
