-
作者:Hosseinifard, Zahra; Khatami, Mostafa; Abbasi, Babak; Van Houtum, Geert-Jan
作者单位:University of Melbourne; University of Wollongong; Royal Melbourne Institute of Technology (RMIT); Eindhoven University of Technology
摘要:Blood type substitution is an effective policy for improving the blood supply chain resilience in responding to shortages at hospitals. However, while compatibility of certain blood types provides an opportunity to better manage volatility in supply (donation) and demand (transfusion), in practice, it remains challenging to decide whether to use a compatible blood unit from the on-hand inventory (substitution) or to place an urgent or emergency order. Available evidence indicates that, in Aust...
-
作者:Ovali, Yasemin; Yildiz, Baris
作者单位:Koc University
摘要:As omnichannel operations become increasingly important for meeting diverse customer expectations in retail, continuous innovation in service and business models is essential to maintain a competitive edge. While effective order fulfillment is key to omnichannel success, the manual picking process in physical stores, one of the major driver of fulfillment costs, still offers substantial opportunities for improvement. This article focuses on the crowdpicking model as an innovative approach to m...
-
作者:Oliveira, Nuno; Schilke, Oliver; Lumineau, Fabrice; Huo, Baofeng
作者单位:Tilburg University; University of Arizona; University of Hong Kong; Zhejiang University
摘要:Trust is among the most critical factors in buyer-supplier relationships. In an effort to understand the origins of trust, power has become the focus of a burgeoning body of literature. However, research on the association between power and trust has been plagued by inconsistencies in terms of whose power and trust are being examined, which has led to confusion and hindered cumulative progress. We address this issue by disentangling the effect of the focal organization (actor effect) from the ...
-
作者:Legros, Benjamin; van Leeuwaarden, Johan S. H.; Fransoo, Jan C.
作者单位:SKEMA Business School; Universite Cote d'Azur; Tilburg University
摘要:In reusable resources like vehicle sharing, city parking, and hotel services, resource units are used by consecutive customers for a stochastic usage time and are made available for future customers upon return. We model such reusable resources as Erlang loss systems, where customers who find all units occupied are blocked. Customers are rational decision-makers, and their willingness to join the system depends on factors such as price, time limits, service value, and resource availability. Wh...
-
作者:Corbett, Charles J.; Narayanan, Sriram; Aloysius, John; Berenguer, Gemma; Bish, Ebru K.; Bjarnadottir, Margret, V; Gao, Guodong (Gordon); Glover, Wiljeana J.; Johnson, Michael P.; Kalkanci, Basak; Li, Jun; Martonosi, Susan E.; Mejia, Jorge; Mishra, Anant; Natarajan, Karthik, V; Parker, Chris; Sodhi, ManMohan S.; Tang, Wenjie; Wowak, Kaitlin D.; Zobel, Christopher W.
作者单位:University of California System; University of California Los Angeles; Michigan State University; Michigan State University's Broad College of Business; University of Arkansas System; University of Arkansas Fayetteville; Universidad Carlos III de Madrid; University of Alabama System; University of Alabama Tuscaloosa; University System of Maryland; University of Maryland College Park; Johns Hopkins University; Babson College; University of Massachusetts System; University of Massachusetts Boston; University System of Georgia; Georgia Institute of Technology; University of Michigan System; University of Michigan; Claremont Colleges; Harvey Mudd College; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; University of Minnesota System; University of Minnesota Twin Cities; University of Virginia; University of London; University of Vienna; University of Notre Dame; Virginia Polytechnic Institute & State University
摘要:How we manage operations-the domain of Operations Management (OM)-has important implications for the practice of diversity, equity, and inclusion (DEI) in organizations. Conversely, DEI goals have important implications for organizations' OM practices. We outline the two-way links between DEI and OM to offer future research opportunities. In particular, we examine interactions between OM and DEI across four broad themes: (1) Workforce, (2) Supply Chains, (3) Health and Society, and (4) Technol...
-
作者:Liebowitz, Stan; Ward, Michael; Zentner, Alejandro
作者单位:University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Arlington
摘要:Prior to the Internet, many industries catering to mass audiences, particularly entertainment industries, tended to have very skewed sales distributions with most sales volume accruing to a small share of products (titles) generally known by terms such as blockbusters. The long tail hypothesis claims that increased Internet usage will weaken the dominance of blockbusters in these industries, so that the large number of obscure products, in aggregate, will become an important, perhaps primary, ...
-
作者:Yang, Ruina; Zhang, Yingdan; Yi, Zelong; Wang, Yulan; Pan, Yu
作者单位:Xi'an Jiaotong University; Xi'an Jiaotong University; Shenzhen University; Hong Kong Polytechnic University; Shanghai International Studies University
摘要:This article explores the interaction between demand expansion and information sharing in competing supply chains, where each supply chain consists of one manufacturer and one retailer. Retailers compete on quantity and decide whether to share their private demand information with their manufacturers, who then engage in demand expansion across the market. We show that retailers become more inclined to share information as manufacturers' expansion efficiency improves (i.e., the cost coefficient...
-
作者:Fang, Lei; Ouyang, Ying; Wang, Zhongbin; Zhan, Dongyuan
作者单位:Nankai University; Tianjin University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要:Recent years have witnessed the widespread use of data to recognize repeat and new consumers to offer them different prices, that is, behavior-based pricing (BBP). While extensive research has explored the market impacts of BBP, most studies overlook the congestion effects arising from increased demand. This study addresses this gap by investigating the impact of BBP in congestion-prone systems, such as food delivery, with a particular focus on how delay commitment strategies influence both fi...
-
作者:Liu, Wei; Kulkarni, Vidyadhar G.
作者单位:Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要:We consider a joint admission and aggregate service rate control problem in a service system. Admission control involves deciding which arriving customers to admit and which to reject. Aggregate service rate control focuses on determining the staffing level and/or service rate for the system. We consider a general reward structure and a convex service cost structure to capture many variations that arise in practice. We show that, under specific structural properties of the revenue and cost fun...
-
作者:Hartmann, Nathaniel N.; Wieland, Heiko; Chaker, Nawar N.; Habel, Johannes; Tyler, Frederick J.
作者单位:State University System of Florida; University of South Florida; California State University System; California State University Monterey Bay; University of Tennessee Knoxville; University of Tennessee System; University of Tennessee Knoxville; University of Houston; University of Houston System; University of Houston
摘要:To improve sales and operational processes that support business outcomes, such as converting sales opportunities and the revenue from these conversions, firms invest in sales content platforms-shared digital warehouses for storing, managing, and distributing information required for sales activities. However, the effectiveness of such digital sales operations investments remains unclear. To investigate, this study explores the effects of salespeople accessing sales content platforms across tw...