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作者：Wang, Jie; Ma, Lijun; Xue, Weili; Kuo, Yong-Hong
作者单位：University of Hong Kong; Shenzhen University; Shenzhen University; Southeast University - China; University of Hong Kong
摘要：Self-service technologies (SSTs) have been widely adopted in industries that require the delivery of physical products by services, in which consumers evaluate a product for both the product value and the service value. A typical service delivery system usually involves sales agents and/or self-service technologies, for example, online services and kiosks, to serve consumers by a coproduction process. In other words, both the sales agent (or self-service machine) and the consumer should exert ...
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作者：Igarashi, Mirai; Zhang, Kunpeng; Kannan, P. K.; Terui, Nobuhiko
作者单位：University of Osaka; University System of Maryland; University of Maryland College Park; University System of Maryland; University of Maryland College Park; Tokyo University of Science
摘要：Social media users generate a variety of content that can potentially influence their followers' behaviors and preferences. However, most user-generated content, such as text and images, is unstructured, making it difficult to analyze how individuals impact the creation of such data as existing models primarily focus on the numerical aspects of behavioral data. In this article, we propose a method to identify influential users who significantly affect others' interest in content topics, with a...
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作者：Shalpegin, Timofey; Kumar, Ajay; Browning, Tyson R.
作者单位：University of Auckland; emlyon business school; Texas Christian University
摘要：Economic sanctions and consumer boycotts are common tools to punish organizations for undesirable behavior and attempt to coerce them to change their actions. However, these tools occasionally spill over beyond the intended recipients and affect guiltless supply chain members, jeopardizing the principles of diversity, equity, and inclusion in supply chains. This study identifies four channels through which sanctions and boycotts propagate through supply chains. In particular, supply chain memb...
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作者：Arya, Anil; Ramanan, Ram N., V
作者单位：University System of Ohio; Ohio State University; Indian School of Business (ISB)
摘要：This article examines how the composition of managerial teams influences the information and competitive landscapes in which firms operate. Specifically, the impact of teams depends on the task environment under which they operate and the extent of competition the firm faces in the product markets. Under a substitute task environment, team heterogeneity better facilitates firm learning, whereas, under a complementary task environment, team homogeneity enhances learning. However, more learning ...
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作者：Liu, Fang; Sainathan, Arvind
作者单位：Durham University
摘要：Maximizing profit and minimizing waste (leftover inventory) can be two conflicting objectives during clearance sales. B x G y policies (buy x units at full price and get y units free) are popular promotion policies for achieving these objectives. We consider four scenarios depending on whether customers are homogeneous/heterogeneous in their valuations and whether the retailer's objective is to maximize profit/minimize waste. In each scenario, we characterize the structure of the optimal promo...
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作者：Chen, Jiguang; Wu, Xiaole
作者单位：Xiamen University; Xiamen University; Fudan University
摘要：In the presence of supplier quality risk, offering suppliers a higher procurement price or increasing inspection effort are two approaches to motivate a supplier to invest in higher quality. In this paper, we consider three sourcing and inspection strategies for a brand with two branch shops facing supplier quality risk: joint, mixed, and independent strategies. Under the joint strategy, the brand jointly sources for its two shops by offering a uniform procurement price and inspects both shops...
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作者：Zhong, Yuyun; Shen, Wenjing; Ceryan, Oben
作者单位：James Madison University; Drexel University
摘要：The surge in product returns poses significant financial and environmental challenges, particularly for seasonal goods, as retailers must often discard or liquidate returned items at the end of a short selling season. To address these challenges, we propose a tiered-refund policy integrated with return restoration. Under this policy, the retailer offers full refunds for early returns and only partial refunds for late returns, creating a supply of early returns that can be restored and resold a...
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作者：Liao, Che-Yi; Keyvanshokooh, Esmaeil; Pasquel, Francisco; Garcia, Gian-Gabriel P.
作者单位：University System of Georgia; Georgia Institute of Technology; Texas A&M University System; Texas A&M University College Station; Mays Business School; Emory University; University of Washington; University of Washington Seattle
摘要：Personalized treatment planning requires various patient-level considerations, including personal risk factors and contraindications. However, existing algorithms for facilitating treatment planning frequently fail to account for uncertainties in their recommendations arising from the frequent updating of risk-scoring tools. We propose an algorithmic framework called Data-driven Augmentation of Treatment Planning via Clinical Role Model Generation and Selection (DreAMS). DreAMS integrates risk...
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作者：Yu, Jisun; Han, Kunsoo; Liu, Che-Wei; Mithas, Sunil
作者单位：Concordia University - Canada; McGill University; Arizona State University; Arizona State University-Tempe; State University System of Florida; University of South Florida
摘要：How do information technology (IT) and research and development (R&D) investments jointly shape the global dispersion of multinational manufacturers' operations and their production costs? We argue that IT enhances a firm's ability to leverage R&D-induced technological competence across different regions, facilitating the geographic dispersion of internal supply chain units and subsidiaries. In addition, IT helps firms extract greater value from geographic dispersion in terms of reduced produc...
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作者：Loffel, Christoph; Fleischmann, Moritz; Hausen, Tobias; Klosterhalfen, Steffen Thomas
作者单位：University of Mannheim; BASF
摘要：Agrochemical companies operate multi-echelon, long-lead-time supply chains to serve seasonal and uncertain demand for crop protection products from farmers around the globe. To match supply and demand in this challenging setting, alignment of the sales and supply chain functions is crucial. We investigate this alignment task, building on a case study. At the case company, cross-functional coordination is achieved through annual sales and operations planning (S&OP) budget meetings. In the budge...
