-
作者：Schmenner, RW
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Indianapolis
摘要：Manufacturing history is too often neglected in operations management and its lessons lost. Its usefulness for testing theory is under-appreciated. This paper uses critical aspects of the history of manufacturing to provide support for the Theory of Swift, Even Flow as an explanation of productivity gain. The rise of Britain in the Industrial Revolution and the rapid overtaking of Britain by the United States and Germany are argued to be thoroughly consistent with Swift, Ever Flow, thereby vin...
-
作者：Devaraj, S; Matta, KF; Conlon, E
作者单位：University of Notre Dame
摘要：Prior literature has examined product quality and service quality separately as antecedents of customer loyalty. In the context of the automotive industry, we present a framework that examines the simultaneous impact of product and service quality on consumers' purchase intentions. The framework is operationalized as several hypotheses that posit relationships between service quality, service satisfaction, product quality, and customer loyalty. The hypotheses are tested using three sources of ...
-
作者：Sousa, R; Voss, CA
作者单位：Universidade Catolica Portuguesa; University of London; London Business School
摘要：Quality management has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of Operations Management that advocates internal and external consistency between manufacturing strategy choices. This article empirically investigates whether quality management practices are contingent on a plant's manufacturing strategy context, by examining the use of process quality management practices-a critical and distin...
-
作者：Klassen, RD
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital
摘要：As customers, the public and other stakeholders are increasingly demanding that manufacturing firms improve their approach to environmental management, some plants have moved to develop an orientation that is increasingly proactive. Synthesizing earlier,research, environmental management orientation is defined here to include system analysis and planning, organizational responsibility, and management controls. The relationship between a proactive orientation and two sets of internal factors, s...
-
作者：Chinander, KR
作者单位：University of Miami
摘要：This study assesses internal drivers of a firm's level of environmental awareness, including methods for incorporating environmental objectives into the strategic planning of operations. communication of objectives throughout the organization, and deployment of accountability to operating personnel and managers for environmental performance. Challenges firms may encounter in motivating and holding employees and process owners accountable for environmental performance are discussed, as well as ...
-
作者：Kathuria, R; Davis, EB
作者单位：Saint Joseph's University; George Washington University
摘要：Quality has been in the limelight as organizations have sought to create a competitive advantage and theorists have sought to understand the implications of quality management. This paper examines the synergistic effects of the quality emphasis in the organizations, the use of appropriate work force management practices. and the managerial performance outcomes as interactive phenomena. Using data from multiple levels of employees in manufacturing units in various industries, we tested hypothes...
-
作者：Delmas, M
作者单位：University of California System; University of California Santa Barbara
摘要：This paper integrates a stakeholder perspective into the resource-based view of the firm, to analyze the mechanisms that link the adoption of the international Environmental Management Standard ISO 14001 to firms' competitive advantage. This paper shows that the perceived competitiveness impact of the standard depends mostly on the involvement of firms' external stakeholders (distributors, customers, community members, and regulatory agencies) in its design. ISO 14001 is a process standard, an...
-
作者：Johnson, ME; Pyke, DF
作者单位：Dartmouth College
摘要：The rise of global markets and increasingly virtual companies has focused management attention on competition between supply chains. Many schools of management and engineering are adopting integrated curricula that prepare students to design and manage the resulting complex global web of material and information flows. In this paper, we examine the curricula used by many top engineering and graduate business schools for courses in supply chain management. We present a framework for supply chai...
-
作者：Yang, KK
作者单位：National University of Singapore
摘要：To control the production of different parts on a single flow line, managers can choose between the Single-kanban, Dual-kanban, and Conwip. This paper therefore compares the three different systems. The results show that Conwip consistently produces the shortest mean customer wait time and lowest total work-in-process. Our results also contradict the finding of a previous study, which showed that Dual-kanban performed better than Single-kanban. The different findings can, however, be attribute...
-
作者：Pagell, M; Handfield, R
作者单位：Kansas State University; North Carolina State University
摘要：This paper explores the effect that unions have on a firm's ability to reengineer manufacturing processes. We begin by exploring the various effects that a union may have in a manufacturing environment. Next, we briefly review how unions may affect managerial initiatives to reengineer processes and improve manufacturing performance. The third section analyzes an existing database to test for differences in cycle time and manufacturing performance between union and nonunion firms. Finally. we d...
