Production and Operations Management

最新文章

• Adoption of e-processes by service firms: An empirical study of antecedents AI翻译
  作者：Tsikriktsis, N; Lanzolla, G; Frohlich, M
  作者单位：University of London; London Business School; Boston University
  摘要：This paper investigates empirically antecedents of the adoption of web-based processes (e-processes) by service providers. We examine whether rational efficiency (expressed by expected performance benefits and access to new markets), the bandwagon effect (expressed by external pressure), and barriers (both internal and customer related) influence Internet use for transactions (e-transactions) and/or to extend the relationships between service providers and their customers (e-CRM). The findings...
• Collaboration and coordination in supply chain management and E-commerce AI翻译
  作者：Balakrishnan, A; Geunes, J
  作者单位：University of Texas System; University of Texas Austin; State University System of Florida; University of Florida
  摘要：Research in Supply Chain Management and Electronic Commerce has grown dramatically in the past decade as firms have intensified efforts to streamline operations and improve service to a diverse and demanding customer base. Central to this theme is the need for firms to look outside of their organizations for opportunities to collaborate and coordinate with partners to ensure that the supply chain is both efficient and responsive to dynamic market needs. Such collaboration and coordination oppo...
• Why does cell implementation stop? Factors influencing cell penetration in manufacturing plants AI翻译
  作者：Johnson, DJ; Wemmerlov, U
  作者单位：Iowa State University; University of Wisconsin System; University of Wisconsin Madison
  摘要：There is little understanding as to why firms have various degrees of cell usage. The intent of this study was to identify factors that had arrested continued implementation of cells at surveyed manufacturing plants. We found no dominant factor that had prevented the firms from continued cellularization. However, by sub-dividing the plants into those with low and high degrees of direct labor hours spent in cells, short and long experience with cells, and those with and without plans for furthe...
• Capacity allocation among multiple suppliers in an electronic market AI翻译
  作者：Hazra, J; Mahadevan, B; Seshadri, S
  作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore
  摘要：An electronic marketplace typically provides industrial suppliers an alternative option for selling their capacity in addition to the traditional open market. However, suppliers face different sets of costs and risks in open market and in electronic market. Consequently, suppliers participating in an electronic market are likely to offer their capacity at a different price compared with traditional open market. We analyze this problem and derive the price-capacity function for the supplier. We...
• Fit, flexibility and performance in manufacturing: Coping with dynamic environments AI翻译
  作者：Anand, G; Ward, PT
  作者单位：University System of Ohio; Ohio State University
  摘要：This research develops the notion of environmental fit and flexibility and illustrates the importance of such fit empirically using survey data from 101 manufacturing firms. Two dimensions of environmental dynamism are identified and the fit between them and different approaches to flexibility are assessed. Hierarchical regressions provide evidence that flexibility is a stronger predictor of performance in more dynamic environments. Specifically, presence of the unpredictability or the volatil...
• Diagnosing order planning performance at a navy maintenance and repair organization, using logistic regression AI翻译
  作者：Keizers, JM; Bertrand, JWM; Wessels, J
  作者单位：Eindhoven University of Technology; Eindhoven University of Technology
  摘要：We present a tool to diagnose the behavior of planners in complex production processes and to establish improvement potential for the delivery performance by changing the planning behavior. Scientific literature on production control offers valuable knowledge, but the complexity of real-life processes makes it impossible to directly apply this knowledge in real-life. The presented tool identifies possible deficiencies in the current way of managing the business processes, by matching the scien...
• Modeling customer satisfaction in telecommunications: Assessing the effects of multiple transaction points on the perceived overall performance of the provider AI翻译
  作者：Athanassopoulos, AD; Iliakopoulos, A
  摘要：The ability of telecommunication operators to focus successfully on the customer has proven to be one of the most competitive issues toward the end of the 20th century. The services management literature is short of theoretical and empirical studies on customer satisfaction measurement in the telecommunications industry. This, however, is contrary to the industry practice since almost all major telecommunications companies around the world gather information about customer satisfaction and oth...
• Measuring and comparing volume flexibility in the capital goods industry AI翻译
  作者：Jack, EP; Raturi, AS
  作者单位：University of Alabama System; University of Alabama Birmingham; University System of Ohio; University of Cincinnati
  摘要：This paper presents a theoretical framework for measuring volume flexibility and relating these measures to firm performance. We develop four metrics using the principle that a volume flexible firm can handle similar levels of uncertainty (as measured by sales variability) with smaller fluctuations in inputs (as measured by variability in cost of goods sold and variability in inventory levels). Then, using 20 years of Compustat data on 550 firms in the capital goods industry, we find that on t...
• Environmental performance as a driver of superior quality AI翻译
  作者：Pil, FK; Rothenberg, S
  作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Rochester Institute of Technology
  摘要：We explore theoretically and empirically how efforts to enhance environmental performance may enable other types of manufacturing improvements. Drawing on a unique data set comprised of detailed surveys of 42 automotive assembly plants, associated quality metrics, and in-depth qualitative data from 17 automotive assembly plants, we show that attaining superior environmental performance can be a significant driver of superior quality. We highlight the synergistic and reciprocal nature of enviro...
• Greening the service profit chain: The impact of environmental management practices AI翻译
  作者：Kassinis, GI; Soteriou, AC
  作者单位：University of Cyprus
  摘要：This paper explores the relationship between environmental practices and performance in services and the impact of such practices on the external portion of the service profit chain. Using structural equation modeling, it tests the hypotheses developed with data from the European hospitality industry. The findings suggest that environmental practices are positively related to performance through the mediating effect of enhanced customer satisfaction and loyalty. The paper's contributions. incl...