作者：SHAPIRO, DL
摘要：This study examined a model of the relative mitigating effects of three types of explanations on the negative reactions of subjects who had been told that they had been deceived. Explanations were found to mitigate differentially feelings of disapproval, injustice, punitiveness, and unforgiveness, depending on the type of explanation, the severity of the outcome the subjects experienced, how adequate they judged the explanation to be, and how honest they felt the explainer was. The perceived a...
作者：VANDEVEN, AH; WALKER, G
作者单位：University of Minnesota System; University of Minnesota Twin Cities; Massachusetts Institute of Technology (MIT)
作者：BAGOZZI, RP; PHILLIPS, LW
作者单位：Stanford University
作者：HINAJOSA, JR; MILLER, LW; NOYES, LF
作者：HREBINIAK, LG
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
