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作者：Sun, Yongqiang; Fang, Yulin; Lim, Kai H.; Straub, Detmar
作者单位：Wuhan University; City University of Hong Kong; University System of Georgia; Georgia State University
摘要：Existing research has long considered service quality as a primary determinant of user satisfaction with information technology (IT) service delivery. In response to the knowledge-intensive and collaborative nature of IT service delivery in the contemporary business context, we advance the theoretical understanding of user satisfaction by re-conceptualizing IT service delivery as a bilateral, relational process between the IT staff and users. Based on this reconceptualization, we draw on socia...
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作者：Yang, Sung-Byung; Lim, Jee-Hae; Oh, Wonseok; Animesh, Artimesh; Pinsonneault, Alain
作者单位：Yonsei University; University of Waterloo; McGill University; Hansung University
摘要：Virtual worlds are relatively nascent IT platforms with the potential to radically transform business processes and generate significant payoffs. However, in striving to achieve specific outcomes, firms may incur significant risks. Although many companies claim to have attained substantial benefits from their virtual world initiatives, many others have recently scaled down or even abandoned their experimental virtual world projects. This paper assesses the value proposition of virtual world in...
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作者：Adomavicius, Gediminas; Bockstedt, Jesse; Gupta, Alok
作者单位：University of Minnesota System; University of Minnesota Twin Cities; George Mason University
摘要：Prior IS research on technological change has focused primarily on organizational information systems and technology innovation; however, there is a growing need to understand the dynamics of supply-side forces in the introduction of new technologies. In this paper we investigate how the interdependencies among information technology components, products, and infrastructure affect the release of new technologies. Going beyond the ad hoc heuristic approaches applied in previous studies, we empi...
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作者：Liu, Ben Q.; Goodhue, Dale L.
作者单位：City University of Hong Kong; University System of Georgia; University of Georgia
摘要：In this paper we consider the impact of trust on a new visitor's intention to revisit a website, but instead of using the typical expectancy-value theories as our conceptual basis, we look at the issue from the perspective of cognitive complexity and humans as cognitive misers. Starting with the suggestion that it is cognitively taxing to distrust, we propose that in order to conserve on cognitive resources, once a new visitor has convinced him or herself that a website is trustworthy enough, ...
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作者：Yao, Yuliang; Zhu, Kevin Xiaoguo
作者单位：Lehigh University; University of California System; University of California San Diego
摘要：The bullwhip effect is a major source of supply chain inefficiency. Whereas prior literature has identified a number of potential contributing factors and recommended such remedies as information sharing enabled by information technology (IT) or electronic linkage (EL), few studies have provided empirical support. We use industry-level data to examine whether EL use with buyer and supplier industries helps reduce the bullwhip effect as measured by inventory demand variance ratio. Our major fin...
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作者：Niculescu, Marius F.; Whang, Seungjin
作者单位：University System of Georgia; Georgia Institute of Technology; Stanford University
摘要：Wireless telecommunications have become over time a ubiquitous tool that not only sustains our increasing need for flexibility and efficiency, but also provides new ways to access and experience both utilitarian and hedonic information goods and services. This paper explores the parallel market evolution of the two main categories of wireless services-voice and data-in leading technology markets, inspecting the differences and complex interactions between the associated adoption processes. We ...
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作者：Li, Xinxin; Chen, Yuxin
作者单位：University of Connecticut; Northwestern University
摘要：When companies purchase information technology (IT) products for their employees, departments, or divisions, whether to standardize on one product or to allow the users to make their own choices is an important decision for IT managers to make. By consolidating demand and committing to buy from a single seller, standardization ensures product compatibility within the corporation and has a potential to induce intense price competition among sellers, but this potential is subject to whether comp...
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作者：Venkatesh, Viswanath; Bala, Hillol
作者单位：University of Arkansas System; University of Arkansas Fayetteville; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：Notwithstanding potential benefits, such as quality of interorganizational relationships and operational and strategic gains, adoption of information technology (IT)-enabled interorganizational business process standards (IBPS) is still limited. Given that these standards are designed for interorganizational business processes, we suggest that adoption of these standards depends not only on the factors pertinent to a focal firm but also on factors that represent synergies between a focal firm ...
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作者：Melville, Nigel; McQuaid, Michael
作者单位：University of Michigan System; University of Michigan; University of Michigan System; University of Michigan
摘要：Business organizations are generating growing volumes of data about their employees, customers, and suppliers. Much of these data cannot be exploited for business value due to privacy and confidentiality concerns. National statistical agencies share sensitive data collected from individuals and businesses by modifying the data so individuals and firms cannot be identified but statistical utility is preserved. We build on this literature to develop a hybrid approach to data masking for business...
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作者：Aggarwal, Rohit; Gopal, Ram; Gupta, Alok; Singh, Harpreet
作者单位：Utah System of Higher Education; University of Utah; University of Connecticut; University of Minnesota System; University of Minnesota Twin Cities; University of Texas System; University of Texas Dallas
摘要：External financing is critical to ventures that do not have a revenue source but need to recruit employees, develop products, pay suppliers, and market their products/services. There is an increasing belief among entrepreneurs that electronic word-of-mouth (eWOM), specifically blog coverage, can aid in achieving venture capital financing. Conflicting findings reported by past studies examining eWOM make it unclear what to make of such beliefs of entrepreneurs. Even if there were generally agre...
