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作者：Pamuru, Vandith; Khern-am-nuai, Warut; Kannan, Karthik
作者单位：Indian School of Business (ISB); McGill University; Purdue University System; Purdue University
摘要：Pokemon Go, a mobile game that utilizes augmented reality (AR) technology, garnered tremendous public interest upon release with an average of 20 million active daily users. The game combines geospatial elements with gamification practices to incentivize user movement in the physical world. In this study, we examine the potential externalities that such incentives may have on associated businesses. Particularly, we study the impact of Pokemon Go on local restaurants by using online reviews as ...
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作者：Hong, Yili; Peng, Jing; Burtch, Gordon; Huang, Ni
作者单位：University of Houston System; University of Houston; University of Connecticut; Boston University
摘要：This study examines the role of text-based direct messaging systems in online labor markets, which provide a communication channel between workers and employers, adding a personal touch to the exchange of online labor. We propose the effect of workers' use of the direct messaging system on employers' hiring decisions and conceptualize the information role of direct messaging. To empirically evaluate the information role of the direct messaging system, we leverage data on the direct messaging a...
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作者：Ke, Weiling; Kang, Lele; Tan, Chuan-Hoo; Peng, Chih-Hung
作者单位：Southern University of Science & Technology; Nanjing University; National University of Singapore; National Chengchi University
摘要：An enterprise system (ES) is an organization-wide information technology system that embeds organizational policies and rules guiding operations. ES users need to not only gain proficiency in interacting with the system but also develop competence to obtain faithful representations of business processes from the system and act upon such information effectively. Thus, the extent to which an organization can extract value from ES depends on an employee's potential to use the ES to its fullest ex...
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作者：Huang, Ni; Mojumder, Probal; Sun, Tianshu; Lv, Jinchi; Golden, Joseph M.
作者单位：University of Houston System; University of Houston; University of Southern California
摘要：Online commerce websites often request users to register in the online shopping process. Recognizing the challenges of user registration, many websites opt to delay their registration request until the end of the conversion funnel (i.e., ex post registration request). Our study explores an alternative approach by asking users to register with the website at the beginning of their shopping journey (i.e., ex ante registration request). Guided by a stylized analytical model, we conducted a large-...
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作者：Li, Xitong; Zhu, Hongwei; Zuo, Luo
作者单位：University of Massachusetts System; University of Massachusetts Lowell; Cornell University
摘要：Financial reporting technologies can significantly affect how firms construct and disseminate quantitative and qualitative disclosures. Leveraging the opportunity created by the eXtensible Business Reporting Language (XBRL) mandate in the United States, we use a difference-in-differences approach to examine whether and how a firm's XBRL adoption affects the readability of its textual disclosures. We find that the initial adopters' HTML-formatted annual reports become harder to read after the X...
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作者：Tarafdar, Monideepa; Ray, Deepa Kajal
作者单位：University of Massachusetts System; University of Massachusetts Amherst
摘要：Contemporary social media fueled social protest is self-organized, rapidly dynamic, and decentralized, constitutes vast populations, and is shaped by multiple and concurrent channels of information flows. Such protest activity is captured in the concept of social protest cycles, which are short periods of intense and contentious protest activity characterized by temporal dynamics, a large repertoire of protest action, confrontation and potential violence, and possible institutional action. Soc...
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作者：Ge, Ruyi; Zheng, Zhiqiang (Eric); Tian, Xuan; Liao, Li
作者单位：Shanghai Business School; University of Texas System; University of Texas Dallas; Tsinghua University
摘要：We study the human-robot interaction of financial-advising services in peer-to peer lending (P2P). Many crowdfunding platforms have started using robo-advisors to help lenders augment their intelligence in P2P loan investments. Collaborating with one of the leading P2P companies, we examine how investors use robo-advisors and how the human adjustment of robo-advisor usage affects investment performance. Our analyses show that, somewhat surprisingly, investors who need more help from robo-advis...
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作者：Jain, Hemant; Padmanabhan, Balaji; Pavlou, Paul A.; Raghu, T. S.
作者单位：University of Tennessee System; University of Tennessee at Chattanooga; State University System of Florida; University of South Florida; University of Houston System; University of Houston; Arizona State University; Arizona State University-Tempe
摘要：Recent developments in artificial intelligence (AI) have increased interest in combining AI with human intelligence to develop superior systems that augment human and artificial intelligence. In this paper, augmented intelligence informally means computers and humans working together, by design, to enhance one another, such that the intelligence of the resulting system improves. Intelligence augmentation (IA) can pool the joint intelligence of humans and computers to transform individual work,...
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作者：Schanke, Scott; Burtch, Gordon; Ray, Gautam
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; Boston University; University of Minnesota System; University of Minnesota Twin Cities
摘要：We study the impacts of humanizing artificial intelligence (AI)-enabled autonomous customer service agents (chatbots). Implementing a field experiment in collaboration with a dual channel clothing retailer based in the United States, we automate a used clothing buy-back process, such that individuals engage with the retailer's autonomous chatbot to describe the used clothes they wish to sell, obtain a cash offer, and (if they accept the offer) print a shipping label to finalize the transaction...
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作者：Kwark, Young; Lee, Gene Moo; Pavlou, Paul A.; Qiu, Liangfei
作者单位：State University System of Florida; University of Florida; University of British Columbia; University of Houston System; University of Houston
摘要：We study the spillover effects of the online reviews of other covisited products on the purchases of a focal product using clickstream data from a large retailer. The proposed spillover effects are moderated by (a) whether the related (covisited) products are complementary or substitutive, (b) the choice of media channel (mobile or personal computer (PC)) used, (c) whether the related products are from the same or a different brand, (d) consumer experience, and (e) the variance of the review r...
