The Impact of an Augmented-Reality Game on Local Businesses: A Study of Pok acute accent emon Go on Restaurants

• 成果类型: Article
• 署名作者: Pamuru, Vandith; Khern-am-nuai, Warut; Kannan, Karthik
• 署名单位: Indian School of Business (ISB); McGill University; Purdue University System; Purdue University
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.2021.1004
• 发表日期: 2021
• 页码: 950-966
• 关键词: word-of-mouth; pokemon-go; satisfaction; adoption; reviews; sales

摘要

Pokemon Go, a mobile game that utilizes augmented reality (AR) technology, garnered tremendous public interest upon release with an average of 20 million active daily users. The game combines geospatial elements with gamification practices to incentivize user movement in the physical world. In this study, we examine the potential externalities that such incentives may have on associated businesses. Particularly, we study the impact of Pokemon Go on local restaurants by using online reviews as a proxy for consumer engagement and perception. We treat the release of Pokemon Go as a natural experiment and study the postrelease impact on associated restaurants. We find that restaurants associated with Pokemon Go do indeed enjoy a higher level of consumer engagement and more positive consumer perception. In addition, we find that the characteristics of a restaurant moderate these effects significantly. To the best of our knowledge, our study is the first to examine the economic implications of augmented-reality applications. Therefore, our research lays the foundation for future studies to examine how augmented-reality applications affect consumer economic behavior. Our study also provides insights for business owners and policymakers regarding the potential value of being associated with AR-based applications.