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作者：Han, Elizabeth; Yin, Dezhi; Zhang, Han
作者单位：McGill University; State University System of Florida; University of South Florida; University System of Georgia; Georgia Institute of Technology
摘要：Customer service employees are generally advised to express positive emotion during their interactions with customers. The rise and maturity of artificial intelligence (AI)-powered conversational agents, also known as chatbots, beg the question: should AI agents be equipped with the ability to express positive emotion during customer service interactions? This research explores how, when, and why an AI agent's expression of positive emotion affects customers' service evaluations. We argue that...
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作者：Watson, Richard Thomas; Plangger, Kirk; Pitt, Leyland; Tiwana, Amrit
作者单位：University System of Georgia; University of Georgia; University of London; King's College London; Simon Fraser University
摘要：A theory of information compression (TIC) conceptualizes how anticipated judgment costs can affect decision quality. We theorize-inductively from decision making in medicine, energy pricing, auditing, and financial analytics-how judgment networks can exacerbate financial and nonfinancial judgment costs that compress information. Information compression occurs when a process intended to inform decision making generates information that has little variation. This can reduce decision quality and ...
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作者：Chan, Tommy K. H.; Cheung, Christy M. K.; Benbasat, Izak; Xiao, Bo; Lee, Zach W. Y.
作者单位：University of Manchester; Alliance Manchester Business School; University of British Columbia; University of Hawaii System; University of Hawaii Manoa; Durham University
摘要：Cyberbullying on social networking sites (SNSs) escalates when bystanders join in the bullying. Although researchers have recognized the harmful consequences of joining in cyberbullying behaviors, little is known about the role of information technology (IT) and its underlying mechanisms in fueling such negative group behavior on SNSs. To address this research gap, we develop and test an integrative model that explains bystanders' joining-in cyberbullying behaviors on SNSs. Based on the theore...
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作者：Weinmann, Markus; Mishra, Abhay Nath; Kaiser, Lena Franziska; vom Brocke, Jan
作者单位：University of Cologne; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Iowa State University; University of Liechtenstein
摘要：At the core of reward-based crowdfunding (RBC) is the reward menu. Carefully constructed reward menus can impact fundraising success significantly. For example, an oft-discussed approach to influencing purchasing decisions is introducing an irrelevant option into a consumer's choice set-a decoy option-making another, often more valuable, option more attractive. This phenomenon is also known as the attraction effect. Prior research, however, has found mixed evidence for its occurrence in applie...
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作者：Lee, Mi Hyun; Han, Sang Pil; Park, Sungho; Oh, Wonseok
作者单位：Northwestern University; Arizona State University; Arizona State University-Tempe; Seoul National University (SNU); Korea Advanced Institute of Science & Technology (KAIST)
摘要：As platform owners interact with end users and complementors, their demand side characteristics and performance affect the overall value creation of ecosystems. This research investigated how the emergence of popular complements on a mobile communication platform impacts the usage of other complementary products by the platform's end users and how platform owners can benefit from such demand spillovers. We identified two different forms of demand spillovers (i.e., backward and forward) and con...
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作者：Zhao, Keran; Lu, Yingda; Hu, Yuheng; Hong, Yili
作者单位：University of Houston System; University of Houston; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital; University of Miami
摘要：Content providers in online social media platforms, particularly livestreaming, often switch content categories. Despite its uniqueness and importance, there is a dearth of academic research examining the unintended effects of providers' content switching. We study the direct and indirect spillover effects of content switching for livestreamers-individuals who broadcast content through livestreaming platforms. We propose a framework based on theories related to viewer flow and network effects ...
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作者：Kenneth Cheng, Hsing; Sung Jung, Kyung; Kwark, Young; Pua, Jingchuan
作者单位：State University System of Florida; University of Florida
摘要：Sales on the e-commerce platform in the United States have experienced explosive growth and are projected to surpass $740 billion in 2023. The expansion of the platform's traditional role as a reseller into an online marketplace and the introduction of its own brand products have stoked a huge fear among the incumbent sellers. The platform's unfair anticompetitive practice further aggravates the situation. Consequently, politicians and regulators have proposed prohibiting platforms from introd...
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作者：Guo, Feng; Li, Yijun; Maruping, Likoebe M.; Masli, Adi
作者单位：Iowa State University; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; University System of Georgia; Georgia State University; University of Kansas
摘要：It is well acknowledged in the information systems (IS) literature that information technology (IT) plays an important role in firm innovation. A small but growing body of empirical evidence points to the importance of IT employees as an important complementary resource, particularly for IT-related innovation. However, there is an open question as to whether investment in such resources is complementary across a range of innovation types. This research note aims to provide theoretical and empi...
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作者：Bapna, Ravi; Gupta, Alok; Ray, Gautam; Singh, Shweta
作者单位：University of Minnesota System; University of Warwick
摘要：As the information technology (IT) services landscape matures, clients are increasingly adopting multisourcing arrangements that involve multiple vendors. Although a large body of information systems (IS) literature addresses issues of whether to outsource (to a single vendor), what types of contracts to use, and how to achieve optimal relational governance, little is known about the antecedents and consequents of the single versus multisourcing decision. Moreover, while conceptual and analyti...
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作者：Yin, Dezhi; de Vreede, Triparna; Steele, Logan M.; de Vreede, Gert-Jan
作者单位：State University System of Florida; University of South Florida
摘要：Mixed or inconsistent opinions are commonplace in online reviews. Prior research shows that review inconsistency has different effects: its product-level manifestation in the form of inconsistent product ratings is associated with poorer sales, but its review-level manifestation in the form of two-sided arguments is associated with greater helpfulness and credibility evaluations of the review. In practice, consumers rarely consult all reviews or just a single review before they make purchase d...
