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作者：Kamalahmadi, Masoud; Zacharias, Christos; Gitlow, Howard; Demers, Stephen; Rubio-Delgado, Cristina; Walker, Katelyn
作者单位：University of Miami
摘要：Telehealth services became popular due to the COVID-19 pandemic, yet their operational impacts on healthcare organizations are not well-understood. Patient behaviors can vary significantly between telehealth and in-person appointments, introducing new challenges and opportunities for healthcare delivery. We examine two key behaviors contributing to nonadherence to medical appointments: No-shows and unpunctuality. Analyzing 412,415 telehealth and in-person appointments across a major US medical...
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作者：Chen, Kedong; Mani, Ankur; Linderman, Kevin; Wang, Bing
作者单位：Rensselaer Polytechnic Institute; University of Minnesota System; University of Minnesota Twin Cities; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Much of the previous research on facility networks focuses on improving the network design, but a good design alone is not sufficient to ensure smooth operations against disruption risks. This study examines an underexplored question of where to invest in resilience in a facility network. Prior studies offered insights into this issue, with some scholars recommending a focus on critical nodes, while others emphasize the importance of critical paths that are sequences of adjacent nodes and edge...
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作者：Chaturvedi, Aadhaar
作者单位：Clemson University
摘要：We study information sharing contracts in which a privately informed retailer offers to share its demand information with the upstream competing manufacturers (suppliers) for a price. We investigate whether such information sharing contracts would ever be accepted by the manufacturers, especially when they can use alternative means, like screening contracts, to obtain the same information. For that we model a three-stage game between the retailer and the manufacturers in which the retailer fir...
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作者：Krass, Dmitry; Ovchinnikov, Anton
作者单位：University of Toronto; Queens University - Canada; INSEAD Business School
摘要：We analyze how N firms producing a commodity good with a polluting by-product respond to environmental taxes. These firms vary in operational and environmental efficiency. Under Cournot competition, we examine two demand functions: iso-elastic and linear. We establish the existence and uniqueness of the equilibrium and examine how it changes with tax levels and environmental efficiency. Our findings suggest that taxes may not always benefit firms with green, low-cost technologies, as they erod...
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作者：Cheng, Xusen; Jin, Yue; Xu, Yue; Luo, Xin (Robert); Qiu, Liangfei
作者单位：Renmin University of China; University of International Business & Economics; University of New Mexico; State University System of Florida; University of Florida
摘要：The emergence of the sharing economy has catalyzed the proliferation of online knowledge payment platforms, empowering individuals possessing untapped knowledge to engage as sellers. Within this landscape, reputation plays a pivotal role in shaping the sales dynamics of knowledge products, which are categorized as credence goods. Unlike conventional sellers, who typically focus on internal reputation-building efforts, knowledge providers have the opportunity to cultivate an external reputation...
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作者：Li, Mei; Guo, Hong; Lee, Gyusuk; Shah, Rachna
作者单位：University of Oklahoma System; University of Oklahoma - Norman; Arizona State University; Arizona State University-Tempe; IE University; University of Minnesota System; University of Minnesota Twin Cities
摘要：In-game purchases have become the dominant source of revenue for developers of digital games and are critical to the growth of the digital game industry. However, the distribution of in-game purchases among gamers is highly skewed, where a very small proportion of gamers, labeled whales, account for the majority of in-game purchases, and a massive proportion of non-whales spend a minuscule amount. In this study, we explore how to improve in-game purchases by examining gamers' underlying belief...
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作者：Noh, In Joon; Gray, John; Ball, George; Wright, Zachary; Park, Hyunwoo
作者单位：Korea University; University System of Ohio; Ohio State University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Brigham Young University; Seoul National University (SNU)
摘要：Generic drugs provide lifesaving, affordable treatment to millions of people each day. Generic drug manufacturing has been steadily moving from advanced economies, such as the U.S., to emerging economies, such as India. Due to the opacity of drug supply chains, the quality risk implications of manufacturing in emerging economies have not been carefully empirically tested. This study addresses this gap. To do so, we identify a novel source of drug manufacturing location data that allows us to c...
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作者：Kasper, Arno; Haeussler, Stefan; Land, Martin; Teunter, Ruud
作者单位：University of Groningen; University of Innsbruck
摘要：Offering bespoke products is the cornerstone of many competitive manufacturing strategies. The challenge for production control is allocating materials to individualized orders before they can be released to the shop floor. This requires joint evaluation of material inventory and workload control. However, these topics have been studied in isolation for 40 years, under the presumption of a hierarchical control design. This traditionally had the practical advantage of a reduced need for real-ti...
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作者：Ye, Hua Jonathan; Chua, Cecil Eng Huang
作者单位：University of Oklahoma System; University of Oklahoma - Norman; University of Missouri System; Missouri University of Science & Technology
摘要：Innovation contests have been increasingly used to address innovation problems of seeker firms. However, seeker firms complain about low-quality submissions obtained from these contests. Research suggests low-quality submissions may result from contestants' over-reliance on exploiting experience in solving similar contests. A more balanced approach in submissions involving exploitation and exploration (i.e., individual ambidexterity) will likely enhance creative performance. However, how ambid...
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作者：Rosenzweig, Eve D.; Kelley, Ken; Bendoly, Elliot
作者单位：Emory University; University of Notre Dame; University System of Ohio; Ohio State University
摘要：Excellent service is often discussed with an assumption of equivalency in its application, yet the reality is far more complex. Customers have distinct needs that pose distinct challenges for frontline service employees. In hotel settings, providing excellent service to a diverse set of guests is more nuanced when frontline employees themselves are from a wide variety of backgrounds. Whereas the literature considers operational tactics to promote excellence in guest service, it is unclear whet...
