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作者：Huang, Jason; Liu, Mengqiao; Bowling, Nathan A.
作者单位：Wayne State University
摘要：Insufficient effort responding (IER; Huang, Curran, Keeney, Poposki, & DeShon, 2012) to surveys has largely been assumed to be a source of random measurement error that attenuates associations between substantive measures. The current article, however, illustrates how and when the presence of IER can produce a systematic bias that inflates observed correlations between substantive measures. Noting that inattentive responses as a whole generally congregate around the midpoint of a Likert scale,...
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作者：Christoforou, Paraskevi S.; Ashforth, Blake E.
作者单位：Arizona State University; Arizona State University-Tempe
摘要：We argue that the strength with which the organization communicates expectations regarding the appropriate emotional expression toward customers (i.e., explicitness of display rules) has an inverted U-shaped relationship with service delivery behaviors, customer satisfaction, and sales performance. Further, we argue that service organizations need a particular blend of explicitness of display rules and role discretion for the purpose of optimizing sales performance. As hypothesized, findings f...
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作者：Johnson, Russell E.; Rosen, Christopher C.; Chang, Chu-Hsiang (Daisy); Lin, Szu-Han (Joanna)
作者单位：Michigan State University; University of Arkansas System; University of Arkansas Fayetteville; Michigan State University
摘要：Responding to criticisms surrounding the structural validity of the higher order core self-evaluations (CSE) construct, in the current study we examined the appropriateness of including locus of control as an indicator of CSE. Drawing from both theoretical and empirical evidence, we argue that locus of control is more heavily influenced by evaluations of the environment compared with the other CSE traits. Using data from 4 samples, we demonstrate that model fit for the higher order CSE constru...
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作者：Li, Ning; Zhao, Helen H.; Walter, Sheryl L.; Zhang, Xin-an; Yu, Jia
作者单位：University of Iowa; Shanghai Jiao Tong University
摘要：Teams are composed of individual members who collectively contribute to team success. As a result, contemporary team research tends to focus on how team overall properties (e.g., the average of team personality and behavior) affect team processes and effectiveness while overlooking the potential unique influences of specific members on team outcomes. Drawing on minority influence theory (Grant & Patil, 2012), we extend previous teams research by demonstrating that an extra miler (i.e., a team ...
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作者：Mitchell, Marie S.; Vogel, Ryan M.; Folger, Robert
作者单位：University System of Georgia; University of Georgia; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; State University System of Florida; University of Central Florida
摘要：This research examines 3rd parties' reactions to the abusive supervision of a coworker. Reactions were theorized to depend on 3rd parties' beliefs about the targeted coworker and, specifically, whether the target of abuse was considered deserving of mistreatment. We predicted that 3rd parties would experience anger when targets of abuse were considered undeserving of mistreatment; angered 3rd parties would then be motivated to harm the abusive supervisor and support the targeted coworker. Conv...
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作者：Beus, Jeremy M.; Dhanani, Lindsay Y.; McCord, Mallory A.
作者单位：Louisiana State University System; Louisiana State University; State University System of Florida; University of Central Florida
摘要：The purpose of this meta-analysis was to address unanswered questions regarding the associations between personality and workplace safety by (a) clarifying the magnitude and meaning of these associations with both broad and facet-level personality traits, (b) delineating how personality is associated with workplace safety, and (c) testing the relative importance of personality in comparison to perceptions of the social context of safety (i.e., safety climate) in predicting safety-related behav...
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作者：Probst, Tahira M.
作者单位：Washington State University
摘要：According to national surveillance statistics, over 3 million employees are injured each year; yet, research indicates that these may be substantial underestimates of the true prevalence. The purpose of the current project was to empirically test the hypothesis that organizational safety climate and transactional supervisor safety leadership would predict the extent to which accidents go unreported by employees. Using hierarchical linear modeling and survey data collected from 1,238 employees ...
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作者：Dong, Yuntao; Liao, Hui; Chuang, Aichia; Zhou, Jing; Campbell, Elizabeth M.
作者单位：University of Connecticut; University System of Maryland; University of Maryland Baltimore; National Taiwan University; Rice University; University of Minnesota System; University of Minnesota Twin Cities
摘要：Integrating insights from the literature on customers' central role in service and the literature on employee creativity, we offer theoretical and empirical account of how and when customer empowering behaviors can motivate employee creativity during service encounters and, subsequently, influence customer satisfaction with service experience. Using multilevel, multisource, experience sampling data from 380 hairstylists matched with 3550 customers in 118 hair salons, we found that customer emp...
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作者：Park, YoungAh; Fritz, Charlotte
作者单位：Kansas State University; Portland State University
摘要：Research has indicated the importance of recovery from work stress for employee well-being and work engagement. However, very little is known about the specific factors that may support or hinder recovery in the context of dual-earner couples. This study proposes spousal recovery support as a potential resource that dual-earner couples can draw on to enhance their recovery experiences and well-being. It was hypothesized that spousal recovery support would be related to the recipient spouse's l...
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作者：Brown, Graham; Baer, Markus
作者单位：University of Victoria; Washington University (WUSTL)
摘要：Territorial marking allows people to communicate that a territory has been claimed. Across 2 studies, we examine the impact of territorial marking of one's ideas on others' invited creativity when asked to provide feedback. Integrating research on territoriality and self-construal, we examine the effect of control-oriented marking on invited creativity (Study 1), and the extent to which an independent versus interdependent self-construal moderates this effect (Study 2). Results of Study 1 demo...
