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作者：Yagil, Dana; Medler-Liraz, Hana
作者单位：University of Haifa; Academic College of Tel Aviv Yaffo
摘要：We explore service employees' transient authenticity in their interactions with customers. Drawing on interviews with employees, we present a model of authenticity that begins with the salience of a customer's nonservice identity characteristics and an employee's identification with his or her task, both of which generate a sense of autonomy in employees. This psychological autonomy enhances the behavioral expression of authenticity, though such expression may yield costs involving loss of res...
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作者：Gehman, Joel; Trevino, Linda K.; Garud, Raghu
作者单位：University of Alberta; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Existing cognitive and cultural perspectives on values have undertheorized the processes whereby values come to be practiced in organizations. We address this lacuna by studying the emergence and performance of what we call values practices. Drawing on an analysis of the development of an honor code within a large business school, we theorize the multiple kinds of values work involved in dealing with pockets of concern, knotting local concerns into action networks, performing values practices,...
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作者：Trefalt, Spela
作者单位：Simmons University
摘要：This study examined how individuals do boundary work, the process of negotiating, setting, moving, and adjusting boundaries between work and life outside of work. In an inductive qualitative study of 70 attorneys in a large US law firm, I found that boundary work cannot be fully understood without considering the relationships within which it happens. Attorneys engaged in different types of boundary work in different types of relationships that activated either approach or avoidance motivation...
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作者：Martin, Scott L.; Liao, Hui; Campbell, Elizabeth M.
作者单位：Zayed University
摘要：Using a field experiment in the United Arab Emirates, we compared the impacts of directive and empowering leadership on customer-rated core task proficiency and proactive behaviors. Results of tests for main effects demonstrated that both directive and empowering leadership increased work unit core task proficiency, but only empowering leadership increased proactive behaviors. Examination of boundary conditions revealed that directive leadership enhanced proactive behaviors for work units that...
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作者：Lanaj, Klodiana; Hollenbeck, John R.; Ilgen, Daniel R.; Barnes, Christopher M.; Harmon, Stephen J.
作者单位：Michigan State University; Michigan State University's Broad College of Business; Michigan State University; Virginia Polytechnic Institute & State University
摘要：The literature on small stand-alone teams has suggested that decentralization has predominantly positive features. However, in multiteam systems, the presence of other highly interdependent teams adds a level of complexity that may preclude generalizing from teams to multiteam systems. We studied the effects of decentralized planning in 210 multiteam systems, each composed of three six-person, functionally specialized component teams. As has previous research, we find that decentralized planni...
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作者：Pitesa, Marko; Thau, Stefan
作者单位：Grenoble Ecole Management; University of London; London Business School
摘要：In this research, we examine when and why organizational environments influence how employees respond to moral issues. Past research has proposed that social influences in organizations affect employees' ethical decision making, but has not explained when and why some individuals are affected by an organizational environment and some disregard it. To address this problem, we drew on research on power to propose that power makes people more self-focused, which, in turn, makes them more likely t...
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作者：Vough, Heather C.; Cardador, M. Teresa; Bednar, Jeffrey S.; Dane, Erik; Pratt, Michael G.
作者单位：McGill University; University of Illinois System; University of Illinois Urbana-Champaign; Brigham Young University; Rice University; Boston College
摘要：While most work on image has focused on character traits, we argue that, with respect to professions, roles represent an important, underexplored source of image. Employing qualitative data from 85 members of four professions, we identify role-based image discrepancies-misalignments between what professionals perceive as the content of their professional work and what they believe others think constitutes the professionals' professional work-as a salient and costly issue for professionals. Spe...
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作者：Arrfelt, Mathias; Wiseman, Robert M.; Hult, G. Tomas M.
作者单位：Arizona State University; Arizona State University-Tempe; Michigan State University; Michigan State University's Broad College of Business; Michigan State University; Michigan State University's Broad College of Business
摘要：This study examines the influence of backward-looking, reference-dependent decisions on forward-looking capital allocation investment choices across business units within a firm. Specifically, we develop an integrated behavioral framework for predicting how aspirations for business unit performance affect the efficiency of the internal capital allocation process. Results suggest that, contingent on dispersion in business unit performance and on firm slack, performance aspirations have pervasiv...
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作者：Hiatt, Shon R.; Park, Sangchan
作者单位：Harvard University; Ewha Womans University; National University of Singapore
摘要：Little is known about the factors that influence regulatory agency decision making. We posit that regulatory agencies are influenced by the firms they regulate but not exclusively via dyadic exchanges, as is traditionally argued in the regulatory capture and business-government literatures. Instead, regulatory decisions are indirectly shaped via third-party actors who shield agencies from legitimacy threats. Focusing empirically on the United States Department of Agriculture's (USDA) approval ...
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作者：Wright, April L.; Zammuto, Raymond F.
作者单位：University of Queensland
摘要：We examine institutional change processes through a longitudinal archival study of First-Class County Cricket in England. We find that institutional change occurs in mature organizational fields when organizations located at the field center, periphery, and in between trigger different multilevel processes. Our results show that when society-level evolutionary change created organization-level resource pressures that undermined the central values of a mature field, the group of actors between ...
