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作者：Yang, Seung-Bum; Guy, Mary E.
作者单位：Konkuk University; University of Colorado System; University of Colorado Denver
摘要：The relationship between organizational commitment and job performance matters in public service delivery, and so does the emotive dimension of the citizen-state interaction. However, public management theories and principles must take national culture into account, because comparative investigation reveals limits to generalizability across cultures. This study provides an example. It examines the link between commitment and performance as well as the moderating effect of emotional labor for p...
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作者：Checkland, Kath; Hammond, Jonathan; Coleman, Anna; Macinnes, Julie; Mikelyte, Rasa; Croke, Sarah; Billings, Jenny; Bailey, Simon; Allen, Pauline
作者单位：University of Manchester; University of Kent; University of London; London School of Hygiene & Tropical Medicine
摘要：Research has demonstrated that pilots contain multiple shifting purposes, not all of which relate to simple policy testing or refinement. Judging the success of policy pilots is therefore complex, requiring more than a simple judgment against declared goals. Marsh and McConnell provide a framework against which policy success can be judged, distinguishing program success from process and political success. We adapt Boven's modification of this framework and apply it to policy pilots, arguing t...
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作者：Davidovitz, Maayan; Cohen, Nissim
作者单位：University of Haifa
摘要：Trust betrayal is a subjective feeling of a street-level bureaucrat (SLB) that a client acted contrary to expectations, diminishing the former's belief in the latter's good intentions. How do SLBs experience a betrayal of trust by clients? How do such betrayals shape the future ways in which SLBs cope with clients? We investigate these questions empirically using semi-structured, in-depth interviews and focus groups with Israeli social service providers. The findings reveal four types of clien...
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作者：Liu, Ning; Tang, Shui-Yan; Lo, Carlos Wing-Hung; Zhan, Xueyong
作者单位：City University of Hong Kong; University of Southern California; Chinese University of Hong Kong; Hong Kong Polytechnic University
摘要：Enforcement officials' coping strategies evolve with changes in job attitudes, work situations, and institutional support. As the institutional context becomes more challenging with stronger performance management and transparency pressures, enforcement officials are less likely to move toward regulatees. Besides, in a more challenging context, officials with higher pay satisfaction and societal support are more likely to move toward regulatees. Yet officials are consistently less likely to mo...
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作者：Rocco, Philip
作者单位：Marquette University
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作者：Mikkelsen, Maria F.; Petersen, Niels B. G.; Bjornholt, Bente
作者单位：Aarhus University
摘要：This article argues and shows that performance narratives affect how and for what purposes managers use performance information independently of other known drivers of performance information use, such as the external environment and individual intra- and interorganizational characteristics. Using a survey experiment on 514 Danish public school managers, we find an asymmetrical effect of decline narratives (declining performance) and increase narratives (improving performance). In line with ex...
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作者：Prokop, Christine; Tepe, Markus
作者单位：University of Twente; Carl von Ossietzky Universitat Oldenburg
摘要：Although digital interfaces are increasingly pervading public administration, little is known about how replacing face-to-face interaction with digital interfaces affects citizens' satisfaction with public service encounters. This study presents evidence from a vignette experiment conducted on a sample of German citizens (N = 1.234) whereby we randomly varied the type of public service request with regard to its psychological costs, service quality, and the type of interaction (face-to-face, s...
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作者：Nieto-Morales, Fernando; Rios, Viridiana
作者单位：Colegio de Mexico; Harvard University
摘要：Principal-agent models of corruption control that emphasize rules, incentives, and sanctions as prime antecedents of corruption often stop short when evaluating how these general principles translate into concrete Human Resource Management (HRM) policies. Following a call to develop research about how day-to-day public management operations change incentives to be corrupt, we use data of 5.22 million USD audited to 545 local Mexican governments over 3 years to test the correlation between the ...
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作者：Berlin, Johan M.; Jansson, Magnus; Karlsson, David; Carlstrom, Eric D.
作者单位：University West - Sweden; University of Gothenburg; University of Gothenburg; University of Gothenburg; University of South-Eastern Norway
摘要：The aim of this study is to contribute to the literature on how involuntary backsourcing in public organizations is performed in practice and how it affects the relationship between principal and agent. The study focuses on two questions: (1) Which stages characterize the process when public contracts are involuntary terminated? (2) How does involuntary backsourcing affect the relationship between principal and agent during the transfer period? The study's case concerns public backsourcing in ...
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作者：Demortain, David; Borraz, Olivier
作者单位：INRAE; Universite Gustave-Eiffel; Centre National de la Recherche Scientifique (CNRS); Centre National de la Recherche Scientifique (CNRS)
摘要：How can regulatory agencies with a technical or scientific mission forge and defend their reputation, when the definition of expertise is subject to countervailing influences and perceptions among a wide array of audiences? In this paper, we tackle this broad question, focusing on a particular episode of the European controversy over the regulatory control of exposure to bisphenol A, during which the European Food Safety Authority altered the method by which it produced an assessment of the ri...
