Comparing public servants' behavior in South Korea and the United States: How emotional labor moderates the relationship between organizational commitment and job performance

• 成果类型: Article
• 署名作者: Yang, Seung-Bum; Guy, Mary E.
• 署名单位: Konkuk University; University of Colorado System; University of Colorado Denver
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12794
• 发表日期: 2023
• 页码: 406-421
• 关键词: service motivation; satisfaction; CONSERVATION; antecedents; RESOURCES; MODEL; self

摘要

The relationship between organizational commitment and job performance matters in public service delivery, and so does the emotive dimension of the citizen-state interaction. However, public management theories and principles must take national culture into account, because comparative investigation reveals limits to generalizability across cultures. This study provides an example. It examines the link between commitment and performance as well as the moderating effect of emotional labor for public service workers in Korea and the United States. Probably due to the differing effect of collectivist versus individualist norms, findings reveal that authentic emotive expression bolsters the relationship between organizational commitment and job performance in Korea, while its opposite, inauthentic emotive expression weakens the link between commitment and performance in the United States.