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作者：Rasul, Imran; Rogger, Daniel; Williams, Martin J.
作者单位：University of London; University College London; University of London; London School Economics & Political Science; University of Oxford
摘要：We study the relationship between management practices, organizational performance, and task clarity, using observational data analysis on an original survey of the universe of Ghanaian civil servants across 45 organizations and novel administrative data on over 3,600 tasks they undertake. We first demonstrate that there is a large range of variation across government organizations, both in management quality and in task completion, and show that management quality is positively related to tas...
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作者：Miller, Susan M.; Keiser, Lael R.
作者单位：University of South Carolina System; University of South Carolina Columbia; University of Missouri System; University of Missouri Columbia
摘要：The theory of representative bureaucracy posits that citizens will view policy and service delivery more favorably if public servants share their background characteristics. However, automation is changing public service delivery, limiting human involvement in the process. We examine attitudes toward automated decision making through the lens of representative bureaucracy, generating expectations about how a lack of passive representation will affect views toward automated versus human decisio...
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作者：Drolc, Cody A.; Keiser, Lael R.
作者单位：University of South Carolina System; University of South Carolina Columbia; University of Missouri System; University of Missouri Columbia
摘要：Government agencies often encounter problems in service delivery when implementing public programs.This undermines effectiveness and raise questions about accountability. A central component of responsiveness and performance management is that agencies correct course when problems are identified. However, public agencies have an uneven record in responding to problems. In this article, we investigate whether, and to what extent, capacity both within the agency and within institutions performin...
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作者：Favero, Nathan; Kim, Minjung
作者单位：American University; Aarhus University
摘要：In recent years, studies of citizen satisfaction have increasingly relied on the expectancy-dis-confirmation model, which highlights the role that expectations play in driving citizen evaluations of government services. But most empirical studies within public administration of the relationship between expectations and satisfaction indicate that expectations have little-to-no net effect on satisfaction. We argue that these results may be largely driven by the weaknesses of existing measurement...
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作者：Park, Angela Y. S.; Krause, Rachel M.; Hawkins, Christopher, V
作者单位：Kansas State University; University of Kansas; State University System of Florida; University of Central Florida
摘要：To address complex and cross-cutting policy problems, multiple independent administrative units within an organization often work together to accomplish a larger objective. Within local governments, doing this requires administrative mechanisms able to facilitate interdepartmental collaboration, through which the efforts of individual units contribute to city-wide policy goals. Research increasingly finds that informal elements of collaboration, such as casual communications, ad hoc meetings, ...
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作者：Steelman, Toddi; Nowell, Branda; Velez, Anne-Lise; Scott, Ryan
作者单位：Duke University; North Carolina State University; Virginia Polytechnic Institute & State University
摘要：Governance systems reconcile diverse interests to enable collective decision-making and action. Questions related to representation in the governance of networks are addressed in the literature; underexplored is the empirical variation in governance arrangements and pathways of representation. Complex, multi-jurisdictional disasters provide a robust theoretical and empirical context in which to investigate network governance pathways due to the tensions between democratic principles of represe...
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作者：Vogel, Rick; Werkmeister, Laura
作者单位：University of Hamburg
摘要：While scholarship on public leadership has recently gained momentum in public administration, it is unclear how researchers should account for the public in public leadership. We shed new light on this issue by introducing the approach of Implicit Leadership Theories (ILTs) to the field of public administration. This socio-cognitive approach suggests that people's everyday, rather than scholarly, theories about the characteristics of leaders provide important explanations of how they respond t...
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作者：Yackee, Susan Webb
作者单位：University of Wisconsin System; University of Wisconsin Madison
摘要：I test the proposition that interest groups achieve greater policy success when they lobby during the agency guidance document development process as opposed to the notice and comment process. Policymaking via guidance documents often receives lower levels of public attention, which provides greater flexibility to accommodate lobbying requests. I analyze the hypothesis during the creation of 41 rules by one US government agency-20 of which were promulgated using the notice and comment process ...
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作者：Deslatte, Aaron
作者单位：Indiana University System; Indiana University Bloomington
摘要：Understanding how the public assesses the performance of complex, intergovernmental efforts such as sustainability is critical for understanding both managerial decision-making and institutional design. Drawing from the performance and federalism literature, this study investigates the role that distinctive elements of negativity bias play in citizen assessments of intergovernmental performance. In three survey experiments, this study exploits a well-known intergovernmental initiative to explo...
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作者：Thomsen, Mette Kjaergaard; Baekgaard, Martin; Jensen, Ulrich Thy
作者单位：University of Southern Denmark; Aarhus University; Arizona State University; Arizona State University-Tempe
摘要：Coproduction where citizens collaborate with public employees in producing and delivering public services is often argued to be associated with benefits for either participating citizens, their relatives, friends, or society at large. Less is known about the potential downsides associated with citizen participation in coproduction of public services. We argue that psychological costs, such as experiences of stigma, stress, and loss of autonomy may arise among citizens in response to coproducti...
