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作者：Willems, Jurgen; Faulk, Lewis; Boenigk, Silke
作者单位：Vienna University of Economics & Business; American University; University of Hamburg
摘要：This study investigates the impacts of negative and positive signals on public-serving organizations' reputations. We draw on sociocognitive perspectives to test how organizations' breaches of stakeholders' trust are repairable over time as well as the moderating effect of organizational mission valence on this forgiveness process. Multilevel data from two slope-shift experiments (n = 304; n = 582) show that mission valence, or individuals' affinity with an organization's mission, intensifies ...
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作者：Weissmueller, Kristina S.; Vogel, Rick
作者单位：University of Bern; University of Hamburg
摘要：Public-private partnerships (PPPs) have become widespread in the delivery of public services. This study explores behavioral mechanisms of building and eroding trust in partnering across sectors at the micro-level of interaction between public and private partners. Combining classic theoretical concepts on the development of interorganizational trust and administrative behavior, this study derives theory suggesting that partners' sector affiliation may have adverse signaling effects on individ...
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作者：Capers, K. Juree; Smith, Candis W.
作者单位：University System of Georgia; Georgia State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Representative bureaucracy scholars contend that clients are likely to experience greater benefits and more positive policy outcomes from public agencies when bureaucrats share salient demographic characteristics. Despite the large body of evidence that shows a link between passive and active representation, much of the extant representative bureaucracy literature rests on an assumption of group homogeneity. However, racial groups have a great deal of heterogeneity among them, particularly due...
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作者：Bolton, Alexander
作者单位：Emory University
摘要：This article studies how administrations seek to shape the federal workforce through the budget process. I develop a theory of personnel politics in which presidents balance ideological and interest group demands in distributing human resources across the federal government. I argue administrations advantage organizations with which they are ideologically aligned and that agencies with higher levels of union penetration see increased budgeted personnel levels, particularly during Democratic pr...
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作者：Potter, Rachel Augustine; Volden, Craig
作者单位：University of Virginia
摘要：Although there are descriptive and substantive benefits associated with women serving in leadership posts in the bureaucracy, we ask whether there is a policy benefit associated with women's leadership. Simply put, is there a policy premium to having women as bureaucratic leaders? We focus on agency rulemaking, a policymaking activity conducted by nearly all federal agencies. Across three presidential administrations, we find no evidence of an across-the-board premium associated with women's l...
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作者：Moller, Anne Mette
作者单位：Aarhus University
摘要：Deliberation is a widely recognized but understudied aspect of frontline decision-making. This study contributes to theory development by exploring deliberative practices in frontline organizations and their implications for decision-making. Drawing on a multi-sited ethnographic study in three Danish child welfare agencies, the analysis clarifies the multiple purposes of deliberation in everyday practice and shows how deliberation is enabled and structured by formalized and informal deliberati...
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作者：Barnes, Carolyn Y.
作者单位：Duke University
摘要：Scholars have examined how administrative burden creates barriers to accessing public benefits but have primarily focused on the challenges of claiming benefits. Less is known about the difficulties beneficiaries face when using public benefits, especially voucher-based public assistance programs. I argue that the costs of learning how to redeem benefits can discourage program use and undermine policy goals. To enrich the administrative burden framework, this study draws from a qualitative ana...
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作者：Salomonsen, Heidi Houlberg; Boye, Stefan; Boon, Jan
作者单位：Aarhus University; University of Antwerp
摘要：Reputation scholars have convincingly demonstrated the relevance of understanding the behavior of government agencies as motivated by reputational concerns. Yet we must still expand our understanding of how agency audiences pass reputational judgments. Combining insights from bureaucratic reputation theory with psychological theories (motivated reasoning and attribution theory), this article theorizes and tests whether agencies' reputational histories increase the likelihood of receiving posit...
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作者：Fiva, Jon H.; Geys, Benny; Heggedal, Tom-Reiel; Sorensen, Rune
作者单位：BI Norwegian Business School
摘要：Building on agency-theoretical perspectives of public bureaucracies, we argue that politician-bureaucrat preference alignment can have important implications for bureaucrats' pay. We study such private gains to bureaucrats from their political alignment with elected politicians using detailed data on all 1,632 top administrators active in all Norwegian municipalities over a period of 25 years (1991-2015). Whereas existing studies generally rely on proxies for politician-bureaucrat political al...
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作者：Nielsen, Vibeke Lehmann; Nielsen, Helle Orsted; Bisgaard, Mette
作者单位：Aarhus University
摘要：Common to most studies on street-level bureaucrats is a fundamental acknowledgment that behaviors of citizens with whom the street-level bureaucrats interact play an important role for their decision-making. However, within literature, there is a lack of generic and systematic attention to the agency of the citizens. This article aims to respond to this criticism and answer the questions: How do citizens cope with public encounters? Do citizen behaviors towards public authorities divide into d...
