Journal of Public Administration Research and Theory

最新文章

• Breaking the rules, but for whom? How client characteristics affect frontline professionals' prosocial rule-breaking behavior AI翻译
  作者：Schmidt, Eduard; Bernards, Bernard; van der Pas, Suzan
  作者单位：Leiden University - Excl LUMC; Leiden University; Leiden University - Excl LUMC; Leiden University; Leiden University Medical Center (LUMC)
  摘要：Studies have shown that a client's characteristics can affect frontline professionals' decision-making and use of discretion. However, we do not know whether these dynamics also exist in frontline professionals' prosocial rule-breaking (PSRB): breaking rules to benefit clients. This study focuses on to what extent and how client characteristics affect PSRB by frontline professionals. Using an innovative within-person vignette experiment among professionals in social welfare teams in the Nether...
• The weakness of weak ties: do social capital investments among leaders pay off during times of disaster? (mar, 10.1093/jopart/muaf002/8074751, 2025) AI翻译
  作者：Nowell, Branda; Steelman, Toddi
• Performance-based accountability systems at the organizational level: effects of a school program AI翻译
  作者：Andersen, Simon Calmar; Hvidman, Ulrik; de Junge, Sarah Y.; Rangvid, Beatrice Schindler
  作者单位：Aarhus University
  摘要：Public organizations have widely adopted performance measurement practices that carry significant consequences for both organizations and their employees. This article proposes that the design of these performance-based accountability systems plays a crucial role in shaping organizational performance. First, we develop a typology of performance-based accountability systems, proposing that strong incentives aimed at the organization, rather than the individual employee, may help mitigate the ri...
• Awareness, costs, and take-up of social benefits: evidence from a field experiment in China AI翻译
  作者：Wei, Wenchi; Chen, Xin; Ni, Xing
  作者单位：Tsinghua University; Sun Yat Sen University; Renmin University of China
  摘要：This study examines incomplete participation in social benefit programs by focusing on individual income tax refund claims in China. Despite growing evidence on this issue, there remains a need to directly compare the effectiveness of addressing behavioral barriers versus alleviating administrative burdens in promoting program take-up. Moreover, when administrative burdens are targeted, it is unclear whether reducing learning, compliance, or psychological costs is most effective. To address th...
• The voice of the voiceless: refugees' perceptions of participation under constraint AI翻译
  作者：AbouAssi, Khaldoun; Walls, Corbin M.
  作者单位：American University
  摘要：Refugee camps have evolved into durable governance sites characterized by centralized authority and monopolistic service environments where residents lack exit options. While public administration scholarship extensively theorizes the benefits of participation, research often assumes a baseline of stable, democratic institutions, leaving participation under constraint underdeveloped. This study examines whether thin participation-awareness of feedback mechanisms and consultative outreach-is as...
• Playing with time: data manipulation within the performance evaluation cycle AI翻译
  作者：Li, Jiayuan; Chen, Zhibin; Cui, Manqian; Zhang, Xuelian
  作者单位：Sun Yat Sen University; LingNan Normal University
  摘要：Understanding why public organizations manipulate performance data has become an essential theme in public administration scholarship. While prior research has extensively explored the individual and contextual drivers of gaming, the temporal dimension-specifically when manipulation occurs-remains remarkably underexplored. Moving beyond the impact of sporadic political events, this study examines the routine, institutionalized rhythms of the bureaucratic calendar. Utilizing satellite nighttime...
• Representative bureaucracy and administrative burdens: exploring the intersection of lived experience, gender, and professional qualities AI翻译
  作者：Lofaro, Ryan J.; Bell, Elizabeth; Jensen, Colt
  作者单位：University System of Georgia; Georgia Southern University; University of Texas System; University of Texas Austin; University of North Carolina; University of North Carolina Chapel Hill
  摘要：Lived experience representative bureaucracy theory has expanded the scope of representative bureaucracy by exploring traits beyond race, ethnicity, and gender. However, scholars have yet to focus on the intersection of symbolic representation, intersectionality, and professional qualities. In this article, we employ lived experience representative bureaucracy theory and intersectionality theory to understand which identities (veteran status, disability status, and gender) and professional qual...
• The power of compassion-seeking: how enforcement officers' discursive strategies foster citizens' cooperative responses under policy ambiguity AI翻译
  作者：Yang, Fan; Chai, Guigui
  作者单位：Nankai University; East China University Political Science & Law
  摘要：Street-level bureaucrats (SLBs) often employ compassion-seeking strategies when interacting with citizens under ambiguous policy conditions. However, citizens' responses to these strategies remain largely unexplored. This study thus examines whether SLBs' compassion-seeking strategies promote inspectees' cooperative responses under policy ambiguity. We conducted survey experiments using four real-world enforcement scenarios across emergency and routine regulatory contexts in China. The results...
• Inequality in frontline communication: bureaucrats talk differently to men and women AI翻译
  作者：Friedrich, Laurin; Eckhard, Steffen
  作者单位：University of Duisburg Essen; Zeppelin University
  摘要：While gender biases in public service delivery are well-established, we still lack empirical insights on the underlying behavioral micro-mechanisms. This article contributes toward closing this perennial gap by investigating gender differences in the complexity and emotionality of verbal bureaucrat-client communication. We build on a dataset comprising 154 dialogs recorded across different local public services in Germany. Combining rule-based and machine learning classification, we analyze di...
• Organizational strategies for system robustness: how managers navigate the institutional architecture of complex systems AI翻译
  作者：Wiechman, Adam; Deslatte, Aaron; Koebele, Elizabeth A.; Garcia, Margaret; Anderies, John M.
  作者单位：Arizona State University; Arizona State University-Tempe; Princeton University; Indiana University System; Indiana University Bloomington; Nevada System of Higher Education (NSHE); University of Nevada Reno; Arizona State University; Arizona State University-Tempe; Arizona State University; Arizona State University-Tempe
  摘要：Many public managers oversee complex systems that require them to navigate multifaceted organizational decision-making processes. While there is general recognition that institutions constrain information processing, rigorous study of how particular institutional designs influence the strategies used by organizations to process information and act on the systems they oversee is limited by existing theory and methodological approaches. We propose a theoretical approach that integrates establish...