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作者：Turel, Ofir; Yuan, Yufei; Connelly, Catherine E.
作者单位：California State University System; California State University Fullerton; McMaster University
摘要：High-quality customer service is an integral part of any successful enterprise, but providing it can be a challenge for online merchants, especially when customers are complaining about each other. This study examines how justice and trust affect user acceptance of e-customer services by conducting an online experiment involving 380 participants. The results suggest that trust in the e-customer service fully mediates the effects of trust in the service representative and procedural justice on ...
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作者：Charki, Mohamed Hedi; Josserand, Emmanuel
作者单位：Universite Catholique de Lille; EDHEC Business School; Universite PSL; Universite Paris-Dauphine
摘要：This research explores the effect of the introduction of online reverse auctions (ORAs) on interorganizational trust between buyers and suppliers in the retail industry. Building upon the notion of the spirit of the technology and the organizing vision, we shed light on the equivoque nature of ORAs. In an integrative model, we show how the desocialization associated with the introduction to ORAs can lead to distrust. Our findings show specifically the importance of the role played by technical...
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作者：Bansal, Gaurav; Sinha, Atish P.; Zhao, Huimin
作者单位：University of Wisconsin System; University of Wisconsin System; University of Wisconsin Milwaukee
摘要：Real-world predictive data mining (classification or regression) problems are often cost sensitive, meaning that different types of prediction errors are not equally costly. While cost-sensitive learning methods for classification problems have been extensively studied recently, cost-sensitive regression has not been adequately addressed in the data mining literature yet. In this paper, we first advocate the use of average misprediction cost as a measure for assessing the performance of a cost...
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作者：Kim, Dan J.
作者单位：University of Houston System; University of Houston; University of Houston Clear Lake
摘要：This study examines the impact of culture on trust determinants in computer-mediated commerce transactions. Adopting trust-building foundations from cross-culture literature and focusing on a set of well-established cultural constructs as groups of culture (Type I and Type 11), this study develops a theoretical model of self-perception-based versus transference-based consumer trust in e-vendors, and empirically tests the model using cross-cultural data. The results show that transference-based...
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作者：Johnson, M. Eric
作者单位：Dartmouth College
摘要：Firms face many different types of information security risk. Inadvertent disclosure of sensitive business information represents one of the largest classes of recent security breaches. We examine a specific instance of this problem-inadvertent disclosures through peer-to-peer file-sharing networks. We characterize the extent of the security risk for a group of large financial institutions using a direct analysis of leaked documents. We also characterize the threat of loss by examining search ...
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作者：Tang, Zhulei; Hu, Yu (Jeffrey); Smith, Michael D.
作者单位：Purdue University System; Purdue University; Carnegie Mellon University
摘要：Trust is particularly important in online markets to facilitate the transfer of sensitive consumer information to online retailers. In electronic markets, various proposals have been made to facilitate these information transfers. We develop analytic models of hidden information to analyze the effectiveness of these regimes to build trust and their efficiency in terms of social welfare. We find that firms' ability to influence consumer beliefs about trust depends on whether firms can send unam...
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作者：Sen, Ravi; Subramaniam, Chandrasekar; Nelson, Matthew L.
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; University of North Carolina; University of North Carolina Charlotte; Illinois State University
摘要：In this paper, we examine how the motivations and attitudes of open source software (OSS) developers affect their preference among the three common OSS license types-Strong-Copyleft, Weak-Copyleft,and Non-Copyleft. Despite the importance of the license type and developers to OSS projects, there is little understanding in open source literature of the license choice from a developer's perspective. The results from our empirical study of OSS developers reveal that the intrinsic motivation of cha...
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作者：He, Jun; King, William R.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：This study synthesizes the research findings of 82 empirical studies on user participation in information systems development (ISD). Various ISD outcomes are addressed using a classification scheme involving two broad categories-attitudinal/ behavioral outcomes and productivity outcomes. The results demonstrate that user participation is minimally-to-moderately beneficial to ISD; its effects are comparatively stronger on attitudinal/behavioral outcomes than on productivity outcomes. This attit...
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作者：Awad, Neveen F.; Ragowsky, Arik
作者单位：Wayne State University; Wayne State University
摘要：This paper focuses on the cultural effect of gender on the relationship of online word of mouth and trust in e-commerce. To encourage online commerce, many online retailers use online word-of-mouth systems, where consumers can rate products offered for sale. To date, how such ratings affect trust and adoption of e-commerce across genders has been relatively unexplored. We assess whether the effect of online trust on intention to shop online is moderated by gender. Our results show that the eff...
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作者：Cyr, Dianne
摘要：Despite rapidly increasing numbers of diverse online shoppers, the relationship of Web site design to trust, satisfaction, and loyalty has not previously been modeled across cultures. In the current investigation, three components of Web site design (information design, navigation design, and visual design) are considered for their impact on trust and satisfaction. In turn, relationships of trust and satisfaction to online loyalty are evaluated. Utilizing data collected from 571 participants i...
