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作者：Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. S.
作者单位：University of Richmond; University System of Maryland; University of Maryland College Park; University of Michigan System; University of Michigan
摘要：This paper identifies and analyzes firm-level characteristics that facilitate onshore and offshore business process outsourcing (BPO). We use organizational learning and capabilities to develop a conceptual model. We test the conceptual model with archival data on a broad cross section of U.S. firms. Our empirical findings indicate that firms with experience in onshore information technology (IT) outsourcing and capabilities related to IT coordination applications and process codification are ...
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作者：Chen, Daniel Q.; Preston, David S.; Xia, Weidong
作者单位：Texas Christian University; State University System of Florida; Florida International University; University of Minnesota System; University of Minnesota Twin Cities
摘要：As organizations' information technology (IT) investment goals evolve from improving operational efficiency to enhancing strategic growth, the chief information officer (CIO) is increasingly expected to play not only the traditional supply-side leadership role that focuses on exploiting existing IT competencies to support known business needs but also the demand-side leadership role that focuses on exploring new IT-enabled business opportunities that result in competitive advantage. Using matc...
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作者：Zhang, Jie (Jennifer); Seidmann, Abraham
作者单位：University of Texas System; University of Texas Arlington; University of Rochester
摘要：We discuss the optimal way for a software vendor to license software: a perpetual license at a posted price, a subscription contract that subscribers receive automatic updates for periodic payment, or a hybrid approach that involves both. By addressing specific issues in the software market such as network effects, quality uncertainty, upgrade compatibility, and the vendor's ability to commit to future prices in a dynamic environment, we demonstrate how a software vendor can manage the trade-o...
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作者：Montoya, Mitzi M.; Massey, Anne P.; Khatri, Vijay
作者单位：North Carolina State University; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：The importance of building relationships with customers and trust in the services provider is well documented in the marketing literature. Conceptually, we extend this logic to the context of internal information technology (IT) services operations through the notion of the service delivery chain. The purpose of the study is to examine how key service mechanisms in operational IT implementation are related to employee perceptions of actual system benefits and trust in the IT services provider....
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作者：Clemons, Eric K.
作者单位：University of Pennsylvania
摘要：Just as scientists in other disciplines use experience and a small set of frequently occurring problems to structure unfamiliar situations, information strategy and economics provides its own patterns to guide and structure the use of experience in managerial settings. These patterns emerged through case studies, theoretical derivations, and empirical analyses of company, industry, and national data sets. The six most frequently observed patterns identified here are (1) newly vulnerable market...
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作者：Wattal, Sunil; Racherla, Pradeep; Mandviwalla, Munir
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Texas A&M University System; West Texas A&M University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：We examine the role of network externalities on the use of blogs in an organization. Prior research has considered social influences such as peer pressure, but there is little prior work on how the extent of others' actual usage can influence an individual's use of technology. We also examine how technology usage is influenced by positive feedback from others. Finally, we look at how the relation between technology usage and network effects is moderated by demographic variables such as age and...
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作者：Guo, Hong; Bandyopadhyay, Subhajyoti; Cheng, Hsing Kenneth; Yang, Yu-Chen
作者单位：University of Notre Dame; State University System of Florida; University of Florida; William & Mary
摘要：Whether broadband service providers (BSPs) should be allowed to vertically integrate with content providers is a contentious issue. This is even more so when viewed through the lens of the net neutrality debate, since the vertically integrated firm can prioritize the delivery of its own content at the expense of that of its competitors if net neutrality is not enforced. Using a game-theoretic model, we analyze the issues of vertical integration of content and broadband services surrounding thi...
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作者：Ramachandran, Vandana; Gopal, Anandasivam
作者单位：Utah System of Higher Education; University of Utah; University System of Maryland; University of Maryland College Park
摘要：An important task for managers in information technology (IT) service settings is the judgment of service performance. The complex and intangible nature of IT services, however, renders this task especially difficult. We use a sample of 85 outsourced software development projects to test for the presence of the input bias, which is defined as the systematic misuse of nondiagnostic input information in forming managerial judgments of outcomes. The service outcome we examine is process performan...
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作者：Sen, Sagnika; Raghu, T. S.; Vinze, Ajay
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Arizona State University; Arizona State University-Tempe
摘要：In an information technology services outsourcing arrangement, variance in demand volume and individual user preferences pose significant challenges to the provider organization in making resource allocation decisions. Such variations affect service levels, especially under fixed resource constraints. We explore the possible role of periodic demand information sharing and subsequent resource-level adjustments as a means of addressing issues arising from demand variation. As information exchang...
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作者：Tarafdar, Monideepa; Tu, Qiang; Ragu-Nathan, T. S.
作者单位：University System of Ohio; University of Toledo; Rochester Institute of Technology
摘要：Organizational use of information and communications technologies (ICT) is increasingly resulting in negative cognitions in individuals, such as information overload and interruptions. Recent literature has encapsulated these cognitions in the concept of technostress, which is stress caused by an inability to cope with the demands of organizational computer usage. Given the critical role of the user in organizational information processing and accomplishing application-enabled workflows, under...
