Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing

• 成果类型: Article
• 署名作者: Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. S.
• 署名单位: University of Richmond; University System of Maryland; University of Maryland College Park; University of Michigan System; University of Michigan
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.2753/MIS0742-1222270302
• 发表日期: 2010
• 页码: 11-42
• 关键词: information-technology investment; firm performance; Competitive advantage; KNOWLEDGE; strategy; systems; MARKETS; MODEL; PERSPECTIVE; industry

摘要

This paper identifies and analyzes firm-level characteristics that facilitate onshore and offshore business process outsourcing (BPO). We use organizational learning and capabilities to develop a conceptual model. We test the conceptual model with archival data on a broad cross section of U.S. firms. Our empirical findings indicate that firms with experience in onshore information technology (IT) outsourcing and capabilities related to IT coordination applications and process codification are more likely to engage in BPO, and firms with experience in internationalization are more likely to engage in offshore BPO. We also find that IT coordination applications have a greater impact on onshore BPO than on offshore BPO, and the effect of process codification is partly mediated through IT outsourcing.