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作者：Benlian, Alexander; Koufaris, Marios; Hess, Thomas
作者单位：University of Munich; City University of New York (CUNY) System; Baruch College (CUNY)
摘要：Despite the need to better understand how customers of software-as-a-service (SaaS) solutions perceive the quality of these software services and how these perceptions influence SaaS adoption and use, there is no extant measure that comprehensively captures service quality evaluations in SaaS. Based on previous SERVQUAL and SaaS literature, field interviews and focus groups, a card-sorting exercise, and two surveys of SaaS using companies, we develop, refine, and test SaaS-Qual, a zones-of-tol...
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作者：Knoll, Stefan Werner; Horton, Graham
作者单位：Otto von Guericke University
摘要：In the field of collaboration engineering, thinkLets describe reusable and transferable collaborative activities to reproduce known patterns of collaboration. This paper focuses on thinkLets of the pattern Generate, which define collaboration activities to produce and share new contributions by a group. We address the question whether the small number of published Generate thinkLets can adequately represent the various approaches contained in published idea generation techniques. We used a cog...
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作者：Bockstedt, Jese; Goh, Kim Huat
作者单位：George Mason University; Nanyang Technological University
摘要：We explore the issue of seller differentiation in competitive auction environments, where most sellers have a high percentage of positive feedback. Analyzing a set of eBay auction listings for identical products, we find evidence that the use of visibility-enhancing and quality-signaling discretionary auction attributes affects auction outcomes throughout the auction process (i.e., listing views, bids, and price premiums). We also find strong evidence that the number of reputable sellers in an...
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作者：Steinfield, Charles; Markus, M. Lynne; Wigand, Rolf T.
作者单位：Michigan State University; Bentley University; University of Arkansas System; University of Arkansas Fayetteville; University of Arkansas Little Rock
摘要：Despite evidence that a lack of interoperable information systems results in enormous costs, development, implementation, and effective use of interorganizational systems (IOS) remain an elusive goal for many companies. Lack of interoperability across systems is especially problematic for manufacturers dependent on global supply chains. We develop propositions about the characteristics of IOS that affect information transparency in supply chains. Specifically, we propose that data and process ...
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作者：Sarker, Saonee; Ahuja, Manju; Sarker, Suprateek; Kirkeby, Sarah
作者单位：Washington State University; National Science Foundation (NSF); University of Louisville; Indiana University System; Indiana University Bloomington; State University System of Florida; Florida State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Copenhagen Business School
摘要：The importance of communication and trust in the context of global virtual teams has been noted and reiterated in the information systems (IS) literature. Yet precisely how communication and trust influence certain outcomes within virtual teams remains unresolved. In this study, we seek to contribute some clarity to the understanding of the theoretical linkages among trust, communication, and member performance in virtual teams. To this end, we identify and test three proposed models (additive...
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作者：Zhao, Kexin; Xia, Mu; Shaw, Michael J.
作者单位：University of North Carolina; University of North Carolina Charlotte; Santa Clara University; University of Illinois System; University of Illinois Urbana-Champaign; General Electric; Caterpillar Inc
摘要：E-business standards are a key infrastructure for electronic commerce. In many industries, they are collaboratively developed by firms in an open and neutral industry consortium. It is imperative to understand what drives firms' resource investments in such consortia, as they are critical for the success of e-business standardization. Based on collective action theory, we propose a research model to investigate the drivers of standard development within consortia. We test the model through a d...
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作者：Arazy, Ofer; Nov, Oded; Patterson, Raymond; Yeo, Lisa
作者单位：University of Alberta; New York University; New York University Tandon School of Engineering; University of Alberta; University of Alberta
摘要：The success of Wikipedia demonstrates that self-organizing production communities can produce high-quality information-based products. Research on Wikipedia has proceeded largely atheoretically, focusing on (I) the diversity in members' knowledge bases as a determinant of Wikipedia's content quality, (2) the task-related conflicts that occur during the collaborative authoring process, and (3) the different roles members play in Wikipedia. We develop a theoretical model that explains how these ...
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作者：Wong, Christina W. Y.; Lai, Kee-Hung; Cheng, T. C. E.
作者单位：Hong Kong Polytechnic University; Hong Kong Polytechnic University
摘要：While integrating information flows between internal organizational functions and across partner firms is widely acknowledged as a contributor to organizational competitiveness, there is little empirical research on the effects of situational factors on the success of information integration. Based on contingency theory, we address the following question: Under what circumstances does information integration contribute to better performance outcomes in supply chain management (SCM)? Our result...
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作者：Nicolaou, Andreas I.; McKnight, D. Harrison
作者单位：University System of Ohio; Bowling Green State University; Michigan State University; Michigan State University's Broad College of Business
摘要：Oftentimes researchers may not only generalize across a population, but may also extrapolate research findings across time. While either assumption can introduce difficulties, generalizing results in one time frame to another time frame may be especially perilous. We study a data exchange, and find that interventions designed to improve exchange features at two points in time have markedly varying effects, from an initial transaction use (time one) to a second transaction occurring two weeks l...
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作者：Tallon, Paul P.
摘要：The alignment of information technology (IT) and business strategy is a perennial challenge for corporate executives. While earlier studies confirm the value of alignment, there is still some question as to how alignment creates value and the level at which value is created. In this research, we use a series of theoretical arguments based on the interconnected structure of the value chain to consider the extended effects of alignment at the process level. Since processes are often linked to cr...
