-
作者：Han, Shu; Kuruzovi, Jason; Chandran, T. Ravi
作者单位：Yeshiva University; Rensselaer Polytechnic Institute
摘要：The provision of services has become an increasingly important component of the economy of industrialized countries and the revenue stream for many traditional product companies. This is especially true for companies that offer information technology (IT) products. This paper examines factors that are associated with the extent to which IT product companies are able to develop service revenue, which we refer to as service expansion of IT product companies. We identify the characteristics of th...
-
作者：Petter, Stacie; deLone, William; McLean, Ephraim R.
作者单位：University of Nebraska System; University of Nebraska Omaha; American University
摘要：In 1992, DeLone and McLean suggested that the dependent variable for information systems (IS) research is IS Success. Their research resulted in the widely cited DeLone and McLean (D&M) IS Success Model, in which System Quality, Information Quality, Use, User Satisfaction, Individual Impact, and Organizational Impact are distinct, but related dimensions of IS success. Since the original IS Success Model was published, research has developed a better understanding of IS success. Meanwhile, comp...
-
作者：Huber, Thomas L.; Fischer, Thomas A.; Dibbern, Jens; Hirschheim, Rudy
作者单位：University of Bern; University of Bern; Louisiana State University System; Louisiana State University; University of Houston System; University of Houston; University of Oxford; University of London; London School Economics & Political Science
摘要：This paper develops a process model of how and why complementarity and substitution form over time between contractual and relational governance in the context of information systems outsourcing. Our analysis identifies four distinct process patterns that explain this formation as the outcome of interaction processes between key elements of both contractual and relational governance. These patterns unveil the dynamic nature of complementarity and substitution. In particular, we show that the r...
-
作者：Ma, Xiao (Sean); Khansa, Lara; Deng, Yun; Kim, Sung S.
作者单位：Virginia Polytechnic Institute & State University; Huazhong University of Science & Technology; University of Wisconsin System; University of Wisconsin Madison
摘要：Reputation systems have been recognized as successful online review communities and word-of-mouth channels. Our study draws upon the elaboration likelihood model to analyze the extent that the characteristics of reviewers and their early reviews reduce or worsen the bias of subsequent online reviews. Investigating the sources of this bias and ways to mitigate it is of considerable importance given the previously established significant impact of online reviews on consumers' purchasing decision...
-
作者：Velu, Chander K.; Madnick, Stuart E.; Van Alstyne, Marshall W.
作者单位：University of Cambridge; University of Cambridge; Massachusetts Institute of Technology (MIT); Massachusetts Institute of Technology (MIT); Boston University
摘要：This paper applies the theory of real options to analyze how the value of information-based flexibility should affect the decision to centralize or decentralize data management under low and high uncertainty. This study makes two main contributions. First, we show that in the presence of low uncertainty, centralization of data management decisions creates more total surplus for the firm as the similarity of business units increases. In contrast, in the presence of high uncertainty, centralizat...
-
作者：Elkins, Aaron C.; Dunbar, Norah E.; Adame, Bradley; Nunamaker, Jay F., Jr.
作者单位：Imperial College London; University of Oklahoma System; University of Oklahoma - Norman; University of Oklahoma System; University of Oklahoma - Norman; University of Arizona; University of Arizona
摘要：Despite the improving accuracy of agent-based expert systems, human expert users aided by these systems have not improved their accuracy. Self-affirmation theory suggests that human expert users could be experiencing threat, causing them to act defensively and ignore the system's conflicting recommendations. Previous research has demonstrated that affirming an individual in an unrelated area reduces defensiveness and increases objectivity to conflicting information. Using an affirmation manipu...
-
作者：Zwass, Vladimir
-
作者：Porter, Constance Elise; Devaraj, Sarv; Sun, Daewon
作者单位：Rice University; University of Notre Dame; University of Notre Dame
摘要：Does a firm get any extra value from investing resources in sponsoring its own virtual community above and beyond the value that could be created for the firm, indirectly, via customer-initiated communities? If so, what explains the extra value derived from a firm-sponsored virtual community and how might this understanding inform managers about appropriate strategies for leveraging virtual communities as part of a value-creating strategy for the firm? We test two models of virtual community t...
-
作者：Briggs, Robert O.; Kolfschoten, Gwendolyn L.; De Vrede, Gert-Jan; Lukosch, Stephan; Albrecht, Conan C.
作者单位：California State University System; San Diego State University; Delft University of Technology; University of Nebraska System; University of Nebraska Omaha
摘要：The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineer...
-
作者：Karahanna, Elena; Preston, David S.
作者单位：University System of Georgia; University of Georgia; Texas Christian University
摘要：The paper empirically examines the effects of social capital of the relationship between the chief information officer (CIO) and top management team (TMT) on organizational value creation based on responses from CIOs and matched TMT respondents from 81 hospitals in the United States. Specifically, we theorize how the three dimensions of social capital-structural, cognitive, and relational social capital-facilitate knowledge exchange and combination between the CIO and TMT resulting in the alig...
