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作者：Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven
作者单位：University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; State University System of Florida; Florida State University; Hong Kong University of Science & Technology
摘要：Although vendor firms invest heavily in technologies to digitalize business-to-business (B2B) service orchestration, little is known about the mechanisms through which high quality information, a key resource generated from digitalization, creates customer loyalty. Positioning our work in the B2B logistics services context, we take a customer needs fulfillment perspective to understand value creation and capture from digitalization of service orchestration in B2B logistics relationships. We su...
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作者：Berente, Nicholas; de Lima Salge, Carolina Alves; Mallampalli, Venkata K. P.; Park, Ken
作者单位：University of Notre Dame; University System of Georgia; University of Georgia; University of Arkansas System; University of Arkansas Fayetteville
摘要：Project escalation involves the continued, persistent commitment to a failing project. Through a qualitative meta-analysis of 15 published cases of large information systems (IS) projects in escalation situations, we develop an institutional perspective on IS projects in escalation situations. This perspective describes how project persistence emerges from a plurality of legitimizing institutional logics that decision-makers draw upon at different project stages to maintain and reduce their co...
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作者：Li, Weifeng; Chai, Yidong
作者单位：University System of Georgia; University of Georgia; Hefei University of Technology
摘要：As predictive analytics increasingly applies supervised machine learning (SML) models to inform mission-critical decision-making, adversaries become incentivized to exploit the vulnerabilities of these SML models and mislead predictive analytics into erroneous decisions. Due to the limited understanding and awareness of such adversarial attacks, the predictive analytics knowledge and deployment need a principled technique for adversarial robustness assessment and enhancement. In this research,...
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作者：Choi, HanByeol Stella; Oh, Wonseok; Kwak, Chanhee; Lee, Junyeong; Lee, Heeseok
作者单位：Korea Advanced Institute of Science & Technology (KAIST); Kangnam University; Chungbuk National University
摘要：In online environments (i.e., product review sites in our case), consumers are increasingly interacting and socializing with many strangers (i.e., online crowds) as well as sharing personal and product information. Drawing from social norms theory, we examine how the multiple aspects of online crowds affect their self-disclosure behaviors as they provide online reviews and investigate the extent to which prior experience moderates this relationship. Our analysis of data from a leading apparel ...
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作者：Malgonde, Onkar S.; Zhang, He; Padmanabhan, Balaji; Limayem, Moez
作者单位：University of North Texas System; University of North Texas Denton; State University System of Florida; University of South Florida; State University System of Florida; University of North Florida; University of North Texas System; University of North Texas Denton
摘要：Digital platforms have replaced traditional markets in most industries and orchestrate socioeconomic aspects of our lives. We address the problem of negative direct side network effects that arise with an increased number of agents on one side of the platform. Negative effects, if unaddressed, lead to undesired long-term consequences for the platform by developing a positive vicious cycle. Addressing negative effects require dynamic solution mechanisms that adapt to the changing landscape of p...
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作者：Matook, Sabine; Dennis, Alan R.; Wang, Yazhu Maggie
作者单位：University of Queensland; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：Social media firestorms (SMF) are commonly seen as destructive forces of toxic comments hurled at a target for perceived wrongdoing. Yet some research suggests that SMF can provide beneficial outcomes for the target. In two studies, we qualitatively examine SMF comments (in terms of purpose and tone) and quantitatively examine users' motivations for making different types of comments. Results show that SMF comments are diverse, either supporting or condemning the target and being either aggres...
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作者：Brynjolfsson, Erik; Liu, Meng; Westerman, George
作者单位：Stanford University; Washington University (WUSTL); Massachusetts Institute of Technology (MIT)
摘要：Worker persistence-the ability to focus on a task for long periods of time-is often highlighted as essential to success. However, computers are extraordinarily persistent, particularly for routine, repetitive work. This potentially reduces the value of human persistence in occupations that are computerized. Using a well-defined measure of worker persistence across a nationally-representative 16-year sample of 4,239 individuals, we investigate the extent to which occupations value worker persis...
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作者：Chandra, Shalini; Shirish, Anuragini; Srivastava, Shirish C.
作者单位：Universite Paris Saclay; IMT - Institut Mines-Telecom; Institut Mines-Telecom Business School; Hautes Etudes Commerciales (HEC) Paris
摘要：Driven by the need to provide continuous, timely, and efficient customer service, firms are constantly experimenting with emerging technological solutions. In recent times firms have shown an increased interest in designing and implementing artificial intelligence (AI)-based interactional technologies, such as conversational AI agents and chatbots, that obviate the need for having human service agents for the provision of customer service. However, the business impact of conversational AI is c...
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作者：Tan, Xue (Jane); Jin, Fujie; Dennis, Alan R.
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Indiana University System; Indiana University Bloomington
摘要：We conducted three studies to examine how two types of user-generated feedback, appreciation and attention, affect users' decisions to make voluntary knowledge contributions to electronic networks of practice (ENPs). Appreciation is reflected in positive ratings, votes, and helpfulness evaluations. Attention is reflected in the number of views of contributed content. The first study used clickstream data from a college application ENP in China, where information seekers can read posted informa...
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作者：Zwass, Vladimir
