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作者:Chan, Tommy K. H.; Lee, Zach W. Y.; Pan, Meizhi; Sun, Ke
作者单位:University of Manchester; Alliance Manchester Business School; University of Leicester; Durham University; Ningbo University of Technology
摘要:Social media firestorms, characterized by the rapid spread of negative electronic word of mouth (eWOM), can ignite widespread criticism of a firm's brand transgressions, service failures, product-harm crises, or ideological conflicts. This study, grounded in the sociotechnical and social learning perspectives, examines the drivers and outcomes of social learning in ideologically charged firestorms, which represent an emerging form. We investigate the effects of social consensus and message per...
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作者:Wessel, Michael; Adam, Martin; Benlian, Alexander; Majchrzak, Ann; Thies, Ferdinand
作者单位:Friedrich Schiller University of Jena; Copenhagen Business School; University of Gottingen; Technical University of Darmstadt; University of Southern California
摘要:The emergence of generative artificial intelligence (GenAI) represents a watershed moment in the evolution of digital platforms. The capabilities of this AI technology go beyond traditional AI systems, enabling the autonomous generation of novel outcomes with significant implications for platform value creation, architecture, governance, and stakeholder interactions. We develop an integrative conceptual framework that identifies four key mechanisms through which GenAI transforms digital platfo...
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作者:Wang, Jianfei; Zhou, Lina; Jiang, Cuiqing; Wang, Zhao
作者单位:Hefei University of Technology; University of North Carolina; University of North Carolina Charlotte
摘要:Extracting effective features from dynamic networks underpins the development of network-based artificial intelligence (AI) methods and decision support systems. Despite existing methods for constructing network features, a notable gap exists in addressing the propagation influence of direct and indirect neighbors. Given the sparse and interacting nature of neighbor information as well as the requirements of interpretability, modeling neighbor influence presents an essential yet challenging re...
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作者:Raimi, Ryan; Lowry, Paul Benjamin; Straub, Detmar W.
作者单位:University of Texas System; University of Texas Dallas; Virginia Polytechnic Institute & State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要:Insufficient patient disclosure and persistent stigma undermine effective mental health care; a challenge magnified during the COVID-19 pandemic. Telehealth offers a promising avenue to reduce access barriers and improve equity, yet its effectiveness depends on patients' willingness to disclose sensitive information online. This study develops a middle-range, contextually adapted version of the disclosure processes model (DPM) to explain and predict how stigma and technological features shape ...
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作者:Ghasemaghaei, Maryam
作者单位:McMaster University
摘要:As organizations increasingly adopt artificial intelligence (AI) systems to support high-stakes decisions, a pressing concern is whether AI behavior visibly aligns with the organization's stated values. Anchored in Mayer et al.'s integrative model of trust and psychological contract breach theory, this study investigates how organizational-AI misalignment, a structural inconsistency between the organization's stated policy (Talk) and the AI system's recommendation (Walk), affects users' integr...
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作者:Ma, Hanzhuo; Dennis, Alexander S.; Dennis, Alan R.; Huang, Wei
作者单位:Deakin University; Iowa State University; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要:Many news stories that users see on social media are recommended by artificial intelligence (AI), but most users are unaware of this. Policymakers have argued that increasing transparency about the role of AI may reduce users' sharing of fake news. We use social influence theory to argue that such explicit labeling of news stories may have the opposite effect of what policymakers intend by triggering users to rely on fast System 1 cognition rather than more effortful rational System 2 cognitio...
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作者:Zwass, Vladimir
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作者:Qiao, Dandan; Rui, Huaxia; Xiong, Qian
作者单位:National University of Singapore; University of Rochester
摘要:This study investigates how artificial intelligence (AI) influences various online labor markets (OLMs) over time. Employing the Difference-in-Differences method, we discovered two distinct scenarios following ChatGPT's launch: displacement effects featuring reduced work volume and earnings, exemplified by translation & localization OLM; productivity effects featuring increased work volume and earnings, exemplified by web development OLM. To understand these opposite effects in a unified frame...
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作者:Zwass, Vladimir