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作者：Shi, Zhan (Michael); Raghu, T. S.
作者单位：Arizona State University; Arizona State University-Tempe
摘要：This paper investigates the strategy for product recommendation. Specifically, we analyze a platform-based market where consumers search and purchase products that potentially differ in quality. In addition, consumers have idiosyncratic tastes for a product, and the extent of this heterogeneity may vary from one product to another. In other words, there may be products with low taste dispersion (products for which there is less heterogeneity among consumers), as well as products with high tast...
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作者：Tan, Xue (Jane); Wang, Youwei; Tan, Yong
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Fudan University; University of Washington; University of Washington Seattle
摘要：Live chat tools have emerged as a channel for fostering synchronous communication between sellers and buyers. The role of live chat in the e-commerce environment, however, is largely underexplored. Using granular data from Alibaba, we examine the effect of live chat on consumers' purchase decisions. After controlling for the selection process that customers with high purchase intention are more likely to initiate live chat in the first place, we find that live chat can increase purchase probab...
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作者：Bhattacharya, Prasanta; Phan, Tuan Q.; Bai, Xue; Airoldi, Edoardo M.
作者单位：National University of Singapore; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Harvard University
摘要：With the rapid growth of online social network sites (SNSs), it has become imperative for platform owners and online marketers to quantify what factors drive content production on these platforms. Previous research identified challenges in modeling these factors statistically using observational data, where the key difficulty is the inability of conventional methods to disentangle the effects of network formation and network influence on content generation from the subsequent feedback effect o...
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作者：Kim, Keongtae; Hann, Il-Horn
作者单位：Chinese University of Hong Kong; University System of Maryland; University of Maryland College Park
摘要：Access to finance is arguably one of the most critical challenges in starting a new business. In this study, we examine how the difficulty of obtaining bank loans based on housing collateral, which is a form of traditional finance, relates to crowdfunding use by entrepreneurs. We obtained data on housing prices related closely to the cost of accessing such bank loans and matched these data to a 2009-2013 novel data set from a leading crowdfunding market. We adopted the first-difference estimat...
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作者：Zhang, Yingjie; Li, Beibei; Luo, Xueming; Wang, Xiaoyi
作者单位：University of Texas System; University of Texas Dallas; Carnegie Mellon University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Zhejiang University
摘要：Low engagement rates and high attrition rates have been formidable challenges to mobile apps and their long-term success, especially for those whose revenues derive mainly from in-app purchases. To date, little is known about how companies can scientifically detect user engagement stages and optimize corresponding personalized-targeting promotion strategies to improve business revenues. This paper proposes a new structural forward-looking hidden Markov model (FHMM) combined with a randomized f...
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作者：Feng, Juan; Li, Xin; Zhang, Xiaoquan (Michael)
作者单位：City University of Hong Kong; City University of Hong Kong
摘要：Prior works offer compelling evidence that, on the demand side of the market, user-generated online product reviews play a very important role in informing consumers' purchase decisions. On the supply side, however, the interplay between online product reviews and firm strategies is less understood. We build an analytical model that differentiates products based on consumers' preference for tastes (horizontal differentiation) or quality (vertical differentiation) and show that a firm is able t...
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作者：Guo, Zhiling; Li, Jin; Ramesh, Ram
作者单位：Singapore Management University; Xi'an Jiaotong University; State University of New York (SUNY) System; University at Buffalo, SUNY
摘要：A cloud service agreement entails the provisioning of a required set of virtual infrastructure resources at a specified level of availability to a client. The agreement also lays out the price charged to the client and a penalty to the provider when the assured availability is not met. The availability assurance involves backup resource provisioning, and the provider needs to allocate backups cost-effectively by balancing the resource-provisioning costs with the potential penalty costs. We dev...
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作者：Abbasi, Ahmed; Li, Jingjing; Adjeroh, Donald; Abate, Marie; Zheng, Wanhong
作者单位：University of Virginia; University of Virginia; West Virginia University; West Virginia University; West Virginia University
摘要：With greater impetus on broad postmarket surveillance, the Voice of the Customer (VoC) has emerged as an important source of information for understanding consumer experiences and identifying potential issues. In organizations, risk management groups are increasingly interested in working with their information technology teams to develop robust VoC listening platforms. Two key challenges have impeded success. First, prior work has leveraged diverse sets of channels, adverse event types, and m...
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作者：Nault, Barrie R.; Zimmermann, Steffen
作者单位：University of Calgary; University of Innsbruck
摘要：The open internet is plagued by congestion that restricts the development of sophisticated internet-based services, as was predicted in early work on priority pricing. Broadband and edge providers have proposed a two-tier internet with fee-based prioritization of traffic in a fast-lane internet that coexists with the open internet to overcome these problems. Doing so restricts internet openness, also known as network neutrality, in the fast-lane internet. Opponents of a two-tier internet belie...
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作者：Tiwana, Amrit; Kim, Stephen K.
作者单位：University System of Georgia; University of Georgia; Iowa State University
摘要：Disciplines that progress faster have a discipline-wide culture of strong inference. Notwithstanding our strong tradition of empirical cumulation, we argue how practicing strong inference can also cultivate greater theoretical cumulation in management information systems studies. We develop and illustrate two philosophy-of-science ideas-nomological rubberbanding and retroduction-to foster it.
