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作者：Liao, Gen-Yih; Huang, Tzu-Ling; Dennis, Alan R.; Teng, Ching-, I
作者单位：Chang Gung University; Chang Gung Memorial Hospital; National Central University; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Chang Gung University; Chang Gung Memorial Hospital; Ming Chi University of Technology
摘要：Online communities (OCs) have become common, both in work settings and in the personal lives of individuals. Communication among members of OCs is similar in many ways to communication among members of work and nonwork teams (e.g., both synchronous and asynchronous communication are possible). Historically, knowledge repositories have been the focus of OCs, but as OCs add more synchronous communication, it is important to understand how different communication capabilities influence user commi...
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作者：Zhang, Nan; Xu, Heng
作者单位：State University System of Florida; University of Florida; American University
摘要：Catastrophe insurance is an important element of disaster management. Yet the historical presence of inequalities in insurance, from redlining to pricing disparity, has had a devastating impact on minority communities. Whereas the fairness of insurance ratemaking is studied in general, we identify a unique challenge for catastrophe insurance that sets it apart from other lines of insurance. Drawing upon the recent advances in machine learning for fair data valuation, we reveal striking connect...
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作者：Yoo, Youngjin; Henfridsson, Ola; Kallinikos, Jannis; Gregory, Robert; Burtch, Gordon; Chatterjee, Sutirtha; Sarker, Suprateek
作者单位：University System of Ohio; Case Western Reserve University; University of Miami; Luiss Guido Carli University; Boston University; Nevada System of Higher Education (NSHE); University of Nevada Las Vegas; University of Virginia
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作者：Li, Zhiyin; Choi, Ben C. F.
作者单位：City University of Hong Kong; Nanyang Technological University
摘要：Visualized narratives have been broadly employed to help individuals understand complex environmental issues, increase green awareness, and encourage sustainable behaviors. However, sustainability awareness only sometimes translates to actual green practices. In this study, we develop and test a model that explains how eco-driving behaviors and attitudes toward efficient driving can be promoted with post-trip visualized narratives. Drawing on human-computer interaction research, we integrate t...
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作者：Li, Hongfei; Peng, Jing; Wang, Gang; Bai, Xue
作者单位：Chinese University of Hong Kong; University of Connecticut; University of Delaware; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：The consumption of services inherently requires a process to achieve the desired outcome. For nonexperiential services (e.g., healthcare and education) primarily valued for their end outcomes, their consumption typically involves lengthy processes that are not designed for enjoyment (e.g., wound care and lecture attendance). Consequently, there exists a prominent tension between the processes (means) and outcomes (ends) of these services, which is largely ignored in the prior literature on use...
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作者：Greulich, Malte; Lins, Sebastian; Pienta, Daniel; Thatcher, Jason Bennett; Sunyaeva, Ali
作者单位：Helmholtz Association; Karlsruhe Institute of Technology; University of Tennessee System; University of Tennessee Knoxville; University of Colorado System; University of Colorado Boulder; University of Manchester; Alliance Manchester Business School
摘要：Employees' precautionary security behaviors are vital to the effective protection of organizations from cybersecurity threats. Despite substantial security training efforts, employees frequently do not take security precautions. This study draws from trust theory and mindfulness theory to investigate how the bright- and dark-side effects of two conceptualizations of trust in organizational information security impact employees' precaution taking. Insights drawn from a survey of 380 organizatio...
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作者：Deng, Chaoqun; Ravichandran, T.
作者单位：City University of New York (CUNY) System; Baruch College (CUNY); Rensselaer Polytechnic Institute
摘要：Managerial responses to negative reviews could be easily understood as a brand-safeguarding strategy by firms because negative reviews can damage a company's reputation. However, it is unclear if managers should respond to positive reviews and if so, if such action helps or hurts the firm. We develop a theoretical framework to explicate the mechanisms underlying the effects of managerial responses to positive reviews on user reviewing behaviors in online platforms. We classify positive reviews...
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作者：Samuel, Jayarajan; Zheng, Zhiqiang (Eric); Mookerjee, Vijay
作者单位：University of Texas System; University of Texas Arlington; University of Texas System; University of Texas Dallas
摘要：We study, using three sequential field experiments, collaborative problem solving in knowledge work enabled by information technology within the context of the customer support function in a leading high-technology firm. Experiment one examines the performance change after introducing a new collaborative problem-solving process, specifically whether the use of a team of experts across departments to solve problems can help reduce problem-solving costs. In addition to the extant process of supp...
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作者：Sanyal, Pallab; Ye, Shun
作者单位：George Mason University
摘要：As more businesses are turning to crowdsourcing platforms for solutions to business problems, determining how to manage the sourcing contests based on their objectives has become critically important. Existing research, both theoretical and empirical, studies the impact of a variety of contest and contestant characteristics on the outcomes of these contests. Aside from these static design parameters, a lever organizations (clients) can use to dynamically steer contests toward desirable goals i...
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作者：Macha, Meghanath; Foutz, Natasha Zhang; Li, Beibei; Ghose, Anindya
作者单位：Carnegie Mellon University; University of Virginia
摘要：Ubiquitous mobile technologies have been producing massive swaths of consumer location data, giving rise to an elaborate multibillion-dollar ecosystem. In this ecosystem, some consumers share personal data in exchange for economic benefits, including personalized recommendations; data aggregators curate and monetize data by sharing data with advertisers, and advertisers often utilize such data for location-based marketing. While these various entities can benefit from such data sharing, privac...
