-
作者：Johnson, ME; Pyke, DF
作者单位：Dartmouth College
摘要：The rise of global markets and increasingly virtual companies has focused management attention on competition between supply chains. Many schools of management and engineering are adopting integrated curricula that prepare students to design and manage the resulting complex global web of material and information flows. In this paper, we examine the curricula used by many top engineering and graduate business schools for courses in supply chain management. We present a framework for supply chai...
-
作者：Yang, KK
作者单位：National University of Singapore
摘要：To control the production of different parts on a single flow line, managers can choose between the Single-kanban, Dual-kanban, and Conwip. This paper therefore compares the three different systems. The results show that Conwip consistently produces the shortest mean customer wait time and lowest total work-in-process. Our results also contradict the finding of a previous study, which showed that Dual-kanban performed better than Single-kanban. The different findings can, however, be attribute...
-
作者：Pagell, M; Handfield, R
作者单位：Kansas State University; North Carolina State University
摘要：This paper explores the effect that unions have on a firm's ability to reengineer manufacturing processes. We begin by exploring the various effects that a union may have in a manufacturing environment. Next, we briefly review how unions may affect managerial initiatives to reengineer processes and improve manufacturing performance. The third section analyzes an existing database to test for differences in cycle time and manufacturing performance between union and nonunion firms. Finally. we d...
-
作者：Anderson, EG Jr; Morrice, DJ
作者单位：University of Texas System; University of Texas Austin; University of Texas System; University of Texas Austin
摘要：For decades, the Beer Game has taught complex principles of supply chain management in a finished good inventory supply chain. However, services typically cannot hold inventory and can only manage backlogs through capacity adjustments. We propose a simulation game designed to teach service-oriented supply chain management principles and to test whether managers use them effectively. For example, using a sample of typical student results, we determine that student managers can effectively use e...
-
作者：Cheng, TCE; Gupta, JND; Wang, GQ
作者单位：Hong Kong Polytechnic University; Ball State University; Jinan University
摘要：Flowshop scheduling problems with setup times arise naturally in many practical situations. This paper provides a review of static and deterministic flowshop scheduling research involving machine setup times. The literature is classified into four broad categories, namely sequence independent job setup times, sequence dependent job setup rimes, sequence independent family setup times, and sequence dependent family setup times. Using the suggested classification scheme, this paper organizes the...
-
作者：Hanna, MD
作者单位：University System of Ohio; Miami University
摘要：This paper describes the supply chain tour, an expansion of the widely used facility tour pedagogy. A supply chain tour is a tour of facilities sequentially related in the creation of value that is designed to expose critical linkages and illustrate Supply Chain Management concepts and theories. Effectively using the supply chain tour pedagogy requires the instructor to create a standardized approach to managing the facility tour; a checklist is provided for this purpose. An example supply cha...
-
作者：Pagell, M; Handfield, RB; Barber, AE
作者单位：Kansas State University; North Carolina State University; Michigan State University; Michigan State University's Broad College of Business
摘要：This study employs structured interviews in a field setting to develop an in-depth understanding of how a specific human resource decision affected manufacturing performance at 30 plants using advanced manufacturing technologies. Initial results suggested that there is no relationship between the skill level of operational employees and the level of performance of the installations. When a measure of fit between environmental characteristics and skills was employed, however. there was a signif...
-
作者：Dasu, S; Rao, J
作者单位：University of California System; University of California Los Angeles; Babson College
摘要：This paper explores the effect of expectations and information on customer dissatisfaction in unfavorable, nonroutine service encounters. In complex services (e.g., health care) with multiple encounters and wide range of services, customers use some of the services rarely or only once. In such encounters, customers may not have clear expectations regarding the process and/or outcome of the impending service delivery. This may increase the likelihood of the customer to perceive poor service or ...
-
作者：Hays, JM; Hill, AV
作者单位：University of Minnesota System; University of Minnesota Twin Cities
摘要：This paper develops a simple but powerful model that relates service satisfaction/dissatisfaction to market share. The model is based on an intuitive service satisfaction framework that relates three service system parameters (service success rate, complaint rate, and service recovery rate) to the percent of satisfied customers. A dynamic model is then posited that relates the defection rate and the addition rate to marker share changes. The service satisfaction/market share model yields usefu...
-
作者：Soteriou, AC; Hadjinicola, GC
作者单位：University of Cyprus
摘要：Service quality improvement has become an imperative in today's service firms. In this paper, we present a modeling framework that combines marketing and operations viewpoints for resource allocation. The framework can be used to allocate resources to the different stages of a multistage service system, where the manager's goal is to improve customers' perceptions of service quality, given some budget. Optimal allocation guidelines are provided, and the interplay of three factors on the result...
